Can't thank the staff at Tyroola Haymarket NSW enough they were in constant contact with me checking size's and offsets & delivery address. When it comes to the delivery I was blown away I ordered t... See more
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See what reviewers are saying
Tyroola has Great prices, and I generally get their mobile tyre fitters to change the tyres at my home for the added convenience. Have had great dealings with them in the past and I look forward to th... See more
Company replied
Tyroola has always been great tyre supplier. I've bought from them a lot of times in the past 5 years, and each time has always been a pleasure. Communication is always swift, updates are always quick... See more
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They advertise discounts when you google products that aren't available and when you contact their agents via their chat feature or via phone. They either go silent or say send us a screen shot so we... See more
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Company details
Contact info
11 York Street, 2000, Sydney, Australia
- +61 (0) 2 8599 2277
- support@tyroola.com.au
- www.tyroola.com.au
4.4
Excellent
262 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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AVOID at all cost !!!
I purchased four tyres from Tyroola, using my vehicle registration to check the tyre fitting size. After making the payment, I realized that the website had provided the incorrect tyre size. The tyres arrived unwrapped, merely thrown into the delivery truck. When I contacted Tyroola to explain the mistake and offered to purchase the correct tyres, they refused to accommodate my request, instead demanding $165 to return the tyres. This is unacceptable given that the total cost for the four tyres was nearly $366.
Their website's recommendation system is confusing and evidently flawed. A reputable company would double-check the registration and compatibility before dispatching the tyres. I followed the same process for a previous purchase without issue, yet this time, Tyroola refused to listen and seemed intent on squeezing out the last dollar from their customers. This is a clear money grab, showing no regard for customer service.
I strongly advise against purchasing from Tyroola. It's better to pay a bit more at a local tyre shop where customer service is prioritized. I intend to lodge a complaint with the ACCC about their hostile policies and lack of understanding. Companies like Tyroola, operating with such disregard for their customers, should not be allowed to continue these practices.
May 29, 2024
Unprompted review
Reply from Tyroola
Hi Dr Rujak, we understand you are upset about ordering the incorrect tyres and we are always happy to help with replacing them for the correct size and will add additional discounts on the price of the correct tyres if we can so as to alleviate these costs as well if reordering.
Shipping costs to return your order are inclusive of both shipping costs incurred to deliver and to return the items.
On our side, we have discussed this with you and provided detailed screenshots verifying the information that you have entered into our system, and the displayed results our website would supply.
Your vehicle is capable of being fitted with many sizes of tyres. Unfortunately as its not in front of us we can't tell exactly which option was fitted to your car. However, our system provides you with a list of the following options: 225/50R17 97W Standard
225/50R18 95V Standard
225/45R19 96H
225/55R17 97W
235/45R19 95H
235/50R18 97H
245/40R20 95V
We also advise once selected the following:
Tyre size recommendation based on Rego should be used as a reference only. Please double check your selection against your existing tyres or vehicle placard. Need Help? Click here - which gives further advise on how to check!
We are also always happy to assist if you are unsure and we have customer service agents on both the phones and via chat and email.
Speedy Delivery
Great service, speedy delivery and the price was very reasonable.
April 30, 2024
Unprompted review
Terrible Customer Service
Buying wasn’t an issue but they don’t honour their warranty terms. Will ask for pics, forms and inspection reports but then they decline the warranty claim saying it’s the customer’s fault. I bought Pirelli’s and one of the tyre had a bulged sidewall after 7 months. Tyroola refused to exchange the tyre. Stay away from this company if you can.
May 20, 2024
Unprompted review
Reply from Tyroola
Hello Ash,
We apologise that your experience with Tyroola fell short of your expectation. We empathise with your frustration, and we appreciate your feedback
We assessed the situation fairly and provided a solution that aligns with our warranty policy. After carefully reviewing the images you provided, the bulge on your tyre was identified as impact damage rather than a product defect. As you did not have Tyre Protect on your order, which covers repairable and non-repairable punctures, fractures, cuts, and kerb damage, we were unable to honor the warranty. However, we're open to escalating your claim once you’ve completed the required documentation.
We truly value your business, Ash, and the discount we offered still stands. You are welcome to claim it at any time.
Thank you for your understanding and patience.
Kind regards,
Tyroola Team
Pictures on website are fake
Ordered tyres and had them fitted. The tyres were completely different from what I ordered. Tyroola said bad luck and told me I should’ve checked them before they were fitted. Be aware the images they use are nothing like what they actually send you. Scammers.
April 8, 2024
Unprompted review
Reply from Tyroola
Hello Travis, we've heard your concerns and want to reassure you that we have no intention of misleading you. While you did receive the correct tyre in terms of size, brand, and model, we understand that the white lettering you expected, as depicted in the product image, was not included. As mentioned in our previous communication, we have a disclaimer on our website indicating that the images displayed are for illustration purposes only, located below each tyre product. However, we acknowledge that this is a matter we need to address, and we will take steps to ensure the likelihood of such a mishap recurring is minimized. It's also worth noting that important details such as the presence of white lettering are always clearly outlined in the tyre description to ensure clarity for our customers.
We understand that your experience falls short of the high standards we aim to uphold at Tyroola, and we sincerely apologise for any frustration it has caused you. Please keep an eye on your email as we work to find a resolution to this issue. Your understanding is greatly valued
Kind regards,
Tyroola Team
STEER CLEAR. You’ve been warned.
Quite possibly the dodgiest of companies going around. Just wait until you have paid for a service which doesn’t match up to what’s being advertised.
Buyer beware: the tyres they recommend you won’t necessarily suit your car, regardless of putting in the tyre size, load and speed ratings. They also send an email promising to check the suitability, but don’t bother - they don’t even check your car model make and year, nor the photos of your current tyres. They don’t fulfil their duty of care to check them so you’ll end up begging for a refund, which will be not the full amount you’ve paid (they’ll deduct courier fees and more unless you give them another order).
Go with a reputable local tyre fitter who provides advice, exercises duty of care and won’t rip you off.
March 19, 2024
Unprompted review
Reply from Tyroola
Hello Hamish, we hear you on this, and we want to emphasise that providing a positive experience for our customers is of utmost importance to us, and we understand that your recent experience fell short of your expectations.
As mentioned in our previous communication, our registration and vehicle details widgets are for reference only and should be used merely as a tool to assist you in selecting the appropriate tyre size. There are clear warnings across our website to double-check the referenced size against your actual tyres to avoid unnecessary returns. Furthermore, it's essential to understand that the purpose of our pre-fitment email is to document your pre-fitment condition and streamline the fitting process by keeping the correct registration and car details on record. However, it's important to clarify that this information is not utilized to verify whether you've ordered the correct tyre size. We anticipate that, given the provided information and additional reminders, customers would have taken this step themselves.
We apologise for any confusion or inconvenience this may have caused you, and we are actively reviewing our procedures to prevent similar issues from occurring in the future.
Please rest assured that we're taking your feedback seriously, and our team is actively working on resolving your request. We'll be in touch with you shortly to discuss further and find a satisfactory resolution.
Kind regards,
Tyroola Team
Avoid. Skip. Stay away
There's a high chance 1 (or 2) out of 4 tyres will be damaged on arrival. Both side walls were damaged and since I drove away after the fitment, their warranty finding is always that it was impact related. So they will always fall back on that. Don't bother with the warranty claim, you'll never get your money back or tyre replaced, just an excercise they like to have to waste your time. Be diligent and check the tyres before installation since it changes hands at least 3 times before being fitted and they can offer cheap tyres because they are at least 2 years old. Nevermind the potential of a blowout on a freeway, they actually just don't care and rid themselves of all responsibility. Losing so many customers is their strength, all for 44 dollars. Read the other reviews, same old story and same old reply. Save yourself the hassle and just go to a shop and talk face to face with someone. Please don't reply and save your BS response for the next sucker, it's absolute drivel.
December 23, 2023
Unprompted review
Reply from Tyroola
Hello Angela, thank you for sharing your experience with us. We genuinely understand your frustration and disappointment with the situation you've encountered. We take customer feedback seriously and appreciate the opportunity to address your concerns.
Our warranty policy covers all tyres for 1 year. Unfortunately, your claim was submitted after this period, and since we weren't notified of any problems at the time of fitment, we couldn't backdate the claim.
Despite the expiration of the warranty period, we did attempt to address your concerns by submitting a warranty claim to the manufacturer. However, it was regretfully denied as the issue was determined to be impact-related rather than a manufacturing fault.
Additionally, we understand that the tyre's age is a concern for you. While most of our tyres are 1-2 years old, we want to emphasise that we exclusively provide brand-new tyres. We have no involvement in importing second-hand, used, factory seconds, or damaged tyres. This information is available on every tyre page on our website.
We appreciate your understanding. If you have any further questions or concerns, please feel free to reach out to our customer service team. We are here to assist you.
Kind regards,
Tyroola Team.
Thanks for the support team
Thanks for the support team, great service and back up when things went a bit pear shaped (not caused by Tyroola). Be the first place I look when I need more tyres
November 17, 2023
Unprompted review
Reply from Tyroola
Hi! We're delighted to know you had a positive experience! We're thrilled to be your go-to for tyres in the future.
EXCELLENT!!!!
Went very smoothly and tyres were delivered to All Tyre and Mechanical at Seven Hills who fitted the tyres purchased with speed and professionalism. Overall a very pleasant experience with the tyre purchase and the guys at the fitting station at Seven Hills. No regrets at all with the whole process. Well done guys!!!!
November 14, 2023
Unprompted review
Reply from Tyroola
Hi Darren, we appreciate your kind words and are delighted to know everything went smoothly. Well done to the entire team! Thank you for choosing us.
i thought i was way in front by buying…
i thought i was way in front by buying tyres from Tyroola, it made sense the prices where cheap compared to physical tire stores. They had no retail rents / overheads so I was saving BIG mistake. They also has NO responsibility unlike a Retail physical store; I had issues with 2 new tires (one completely out of balance and the other leaking on the seams) So what happened when I lodged a warranty complaint (before fitting them on new alloys to my car) ? Absolutely Nothing.. I sent emails asking for assistance /rectification and got Nothing in response.. Yes that's the difference between waiting for an email response compared to going back to the retail store and getting things sorted Face to Face... Never Again .. forget the 10c in saving... Everything's good until something doesn't go right.. Sure Tyroola doesn't make the tires But that's not the point .. the point I was their customer and they couldn't care less.. Just another number... stick to your local physical store and barter a little you probably get the same price as this online mod offer anyway
August 24, 2023
Unprompted review
Reply from Tyroola
Good morning, Nicholas.
Your feedback is invaluable to us, and we deeply regret any inconvenience or disappointment this situation may have caused you.
As your issue with your claim is quite complex, our agent is discussing this with the fitting station involved before providing the best resolution to your issue. Rest assured, we are committed to resolving this problem, just as an in-store fitter would do.
Warm regards,
Tyroola Team
Do not buy your tires from tyroola
Do not buy your tires from tyroola. they suck at making sure your tires are delivered on time. my newest set of tires were supposed to have been delivered to my house for mobile fitting on monday, but they told me the mobile fitter that they stuck me with was unavailable until next monday. as I work from my car doing deliveries, I was forced to take the initiative and waste my own time and money to find a spare tire just to get to the store itself to fit the tires directly.
June 27, 2023
Unprompted review
Reply from Tyroola
Hi Alan,
Thank you for taking the time to share your feedback regarding your experience with Tyroola. We sincerely apologise for the inconvenience and frustration you have experienced with your tyre purchase.
At Tyroola, we strive to provide reliable and timely service to all our customers, and we understand that this situation fell short of your expectations. We apologise for any inconvenience caused and assure you that we take your feedback seriously.
Upon investigation, your order was placed on Friday the 23rd of June, with an estimated delivery timeframe of Monday 26th and Tuesday 27th of June. We can confirm that the tyres were delivered to the fitting station within this timeframe.
Our fitting partners, including our mobile fitters, are independent from us and therefore we can not guarantee a time or date for fitment. The majority of our orders are able to be fitted within 1-2 business days, however this is heavily dependent on the fitters schedule and how busy they are.
Regrettably, the earliest the mobile fitter could book your fitment in at your location was Monday 3rd of July. Due to this, you chose to attend the fitters location directly and had the tyres fitted on the 28th.
As you had the tyres fitted at the fitters location rather than at your property, we have processed a refund of the call out fee paid. Please allow up to 3 business days for this to clear back into your account.
We genuinely value your feedback and the opportunity to improve our services. Rest assured that your experience will be shared with the relevant team at Tyroola, who will take steps to address any shortcomings and enhance our processes.
Once again, we apologise for any inconvenience caused and appreciate your understanding.
Many Thanks,
Tyroola Team.
If I could give negative stars I would
If I could give negative stars I would, not only do they advertise stock they don’t have. When you request a refund they do not deliver and ignore messages! Do not under any circumstances order from here. I have had to send a report to afterpay to retrieve my money as emails to this company are being ignored!
April 5, 2023
Unprompted review
Reply from Tyroola
Hi Ainsley, Thank you for your review and we sincerely apologise for the stock issue as well as the delays in response. After investigation, we can confirm that this level of service is certainly not common nor is it accepted within Tyroola and the relevant measures will be taken to ensure it is not provided again in future. Generally, our customers can expect a response within 24 hrs and any concerns involving refunds are handled with the utmost priority and care. However, unfortunately this has not occurred in your case and for that we are deeply sorry. We are currently working to ensure this unacceptable service is not provided again. Kind Regards, Tyroola Team.
Sold faulty Tyre
purchased a set of Tyres for my Ute, 1 was faulty and had the side wall blow out on the highway.
Sent it for warranty claim and received a 1-line response it had properly been ran flat. After i challenged that response, they changed it to it was punctured although the fitting station inspected it and stated that there were no signs of a puncture. Tyroola could not provide any evidence of a puncture but would not accept the warranty claim either. Would not deal with them again.
March 1, 2023
Unprompted review
Reply from Tyroola
Hi Kenny,
We respect that you are disappointed your claim was not approved.
Our agent sent your tyre for testing and it was determined that the tyre had suffered a puncture probably caused by road hazards or external factors rather than a manufacturing defect.
We assure you the tyre was fully inspected both internally and externally and no manufacturing fault was found.
We understand that this may be disappointing news, but we have carefully evaluated your claim based on the terms and conditions outlined in our warranty agreement. Unfortunately, the issue with your tyre does not fall under the warranty coverage.
We would be happy to discuss a one off discount for a new order to assist you with your replacement tyre purchase.
Kind Regards, Tyroola Team.
Time waster
I’ve purchased the tyres and it says to be delivered and fitted the same day. Then I received an email mid day saying the tyres are out of stock. Why will you put things in your website that don’t even exist? Such a waste of time.
December 22, 2022
Unprompted review
Reply from Tyroola
Hi Morris, Thank you for your review and we deeply apologise for the stock issue. Unfortunately, as we are an online company our stock can sell out very quickly and sometimes this may occur before stock can be updated online, particularly around busy times of the year such as Christmas. We fully understand your frustration and our team worked quickly to advise you of the stock issue and provide you with a resolution as a matter of urgency. A full refund has been processed for you as requested and your order has been cancelled. Kind Regards, Tyroola Team.
Avoid at all cost!
Avoid at all cost!! buy from a shop and avoid the headaches.
customer service is terrible. all gave same BS reply.
Tyres were so late, courier took 2 days to deliver even though they knew the urgency. had to be delivered at mechanics by 5pm but arrived at 5:40pm and then left tyres out front of the shop without having a leave unattended authority. no care factor on anyones behalf
would give negative stars if that was a possibility
December 14, 2022
Unprompted review
Reply from Tyroola
Hi Jason, Thank you for your review and we are sorry to see that you are unhappy with our services. Your order was placed on the 14th of December and was delivered by the courier company on the 15th. Our support agent contacted the courier company and relayed all information regarding your delivery back to you as soon as they received any updates and we also passed the couriers contact details to you as requested to contact them yourself. We understand your frustration as you had booked a fitting appointment for the next morning on the 16th and your tyres were delivered late on the 15th, however your tyres were delivered within 1-2 business days as expected and advertised. Kind Regards, Tyroola Team.
DONT BECOME A FITTING PARTNER OF…
DONT BECOME A FITTING PARTNER OF TYROOLA. THEY NEVER PAY THEIR INVOICES. WE HAVE HAD NUMEROUS EXCUSES AND PROMISES, HOWEVER NO PAYMENT. YOU CANT CONTACT THEM OVER THE PHONE. THEY JUST TAKE MESSAGES AND NEVER RETURN CALLS. ABSOLUTE DISGRACEFUL SERVICE.
June 21, 2022
Unprompted review
Reply from Tyroola
Hi Siobhan, please advise your fitting station name, or contact number so we can check if there is a reason for the issue with your payments. Please also note that our payment terms have changed and an email was sent at the end of March regarding these changes. Kind regards, Tyroola.
Buyer beware - Scam merchants
Buyer beware - I have just been scammed by Tyroola! I consider myself a cautious and selective shopper, and was extremely careful in selecting this company and the ‘offer’ that was shown on their website, that being buy 3 tyres and get the 4th free. Seemed like a very good idea, and after checking and re-checking the deal, and small print on their website (my husband also checked) I placed the order and paid.
Upon attending my local fitment centre yesterday, the garage informed me that 3 and not 4 tyres had been delivered.
Having spent several hours on the phone, and the ‘live’ chat to Tyroola, they have insisted this was MY error - and there was no such deal. As I didn’t take screen shots of every step in the ordering process so unfortunately I do not have proof of this. They are trying to say it was my error and I got confused with another style/model of Kuhmo. I was not confused and did not make an error.
I have subsequently read other reviews and see other people have also been scammed by this company in the same way as me.
So - I again urge anybody considering parting with their hard earned $$s NOT to entrust this to Tyroola, as you are likely to get your fingers burnt like me.
The company has now stopped communicating with me entirely, but I wanted to warn other potential victims of their fraudulent behaviour.
March 24, 2022
Unprompted review
They eventually delivered my tires but…
They eventually delivered my tires but if you are in a hurry, choose a different company!!! My tires were delivered 2.5 days late and I barely got a sorry. That’s unacceptable!!!
January 7, 2022
Unprompted review
Reply from Tyroola
Hi Erik, I truly apologise for the delay in delivery. Can you please help me with your order number so that I could further investigate why this has occured and ensure that this does not happen again in the future? Regards Tyroola Team
Great Service!!
Great service! Super easy to navigate and they do all the hard work for you.
October 6, 2021
Unprompted review
Reply from Tyroola
Nathaniel, thanks for the great review! We work hard to meet expectation like yours and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!
A++ Sale And Service
August 9, 2021
Unprompted review
Great Choice's at Tyroola!
I bought my tyres from Tyroola and found the whole process & choice of tyres, fitting station's, payment and prompt delivery all followed with SMS updates all the way. Would recommend them to anyone.
August 9, 2021
Unprompted review
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