Ty really helped me out sourcing me a van ready within 15 minutes after being let down by Enterprise. His service was amazing.
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See what reviewers are saying
First time hiring from UDrive, our overall experience was brilliant from pick up to drop off. Process was simple and felt like they catered for our needs as a customer which was important to us afte... See more
Company replied
Super fast and easy booking service. Short notice-not a problem. Weekend availability was fantastic and ample time frame to hire and return same day. All staff were super friendly, helpful, efficien... See more
Company replied
Friday, At short notice managed to hire car, after own car had problems. Pleasant telephone call and reception staff friendly. Achieved trip Plymouth and car returned on Sunday. Again reception sta... See more
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Company details
About U-Drive | Car, Van, Minibus & Truck Hire - Poole
Written by the company
U-Drive is a family-run vehicle hire company based in the South West, with a network of locations across Hampshire, Wiltshire, Dorset, Devon, Somerset, Glamorgan, and the North West. We’ve been providing high-quality vehicles and excellent customer service since 1982. Our fleet is maintained to the highest standard, and our knowledgeable team is here to help with all your vehicle hire needs.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
Contact info
Fancy Road, BH12 4QH, Poole, England, United Kingdom
- 01202 747275
4.2
Great
528 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dangerous driving by a U-Drive highway…
Dangerous driving by a U-Drive highway maintenance truck driver. The vehicle was driving aggressively and recklessly on the road, swerving dangerously. If you see this truck from a distance, it’s best to stay well away for your own safety.
May 16, 2026
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Poole
Hello Derek,
Thank you for bringing this to our attention. We take safety concerns very seriously.
However, we would like to clarify that we are a self‑drive hire company, meaning our vehicles are rented out to customers and are not driven or controlled by our staff during the hire period.
If you witnessed dangerous or reckless driving, we strongly recommend reporting the incident to the police. This allows the appropriate authorities to investigate and take action where necessary.
If you are able to share further details with us directly, we will also review the matter internally in line with our terms of hire.
Kind regards,
U-Drive Customer Service
Ty really helped me out sourcing me a…
Ty really helped me out sourcing me a van ready within 15 minutes after being let down by Enterprise. His service was amazing.
May 13, 2026
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Poole
Hi Rob,
Thanks so much for your great review!
We’re really pleased Ty was able to get you sorted with a van so quickly, and that you were happy with the service. We’ll make sure your feedback is passed on to him!
Kind Regards,
U-Drive Customer Service
We hired a van from Poole
We hired a van from Poole, the online booking tool was easy to use, follow up questions on the phone were easily resolved, staff were very friendly, explained everything clearly and the pick up and return were handled smoothly and efficiently. I would definitely recommend U-Drive and will use them again, thanks all!
January 30, 2026
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Poole
Thank you for your 5-star review! We’re delighted to hear that the booking, collection, and return process all went smoothly and that our team made everything clear and friendly. We really appreciate your recommendation and look forward to welcoming you back to U-Drive soon!
Kind Regards,
U-Drive Customer Service
Ty was very helpful
Ty was very helpful, polite and EXTREMELY funny. The experience was very smooth and easy. We hope that the next time we hire its just as pleasurable.
January 31, 2026
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Poole
Hi Kirsty,
Thank you for your 5-star review! We’re thrilled to hear that Ty made your experience smooth, easy, and even a bit fun. We’ll be sure to pass your kind words on to him and look forward to welcoming you back for your next hire!
Kind Regards,
U-Drive Customer Service
Ty served me this morning
Ty served me this morning. He was friendly, patient and efficient. Very good service.
November 15, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Poole
Hi Simon,
Thank you for sharing your experience. It’s great to hear that Ty provided friendly, patient and efficient service — we’ll make sure your feedback reaches him.
We’re glad you had a positive visit and hope to see you again next time.
Kind Regards,
U-Drive Vehicle Hire
Great van good price
Great van good price . Ty was efficient professional and friendly .
October 25, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Poole
Hi Catherine,
Thank you for your great 5* review, we are glad that you had a great experience and will make sure to pass your comments on to Ty and the team at Poole.
Kind Regards,
U-Drive Customer Service
Rude incompetent staff
I rarely leave reviews, but my experience with U-Drive was so poor that I feel compelled to warn others. The staff were shockingly rude and dismissive from the moment I arrived. Basic customer service seemed completely beyond them. They were impatient, unhelpful, and unwilling to take responsibility for mistakes.
It’s clear that customer satisfaction isn’t a priority here. The lack of professionalism and competence made what should have been a simple process unnecessarily stressful. I would strongly recommend that management address these serious issues with staff training, because as it stands, I would never rent from U-Drive again or recommend them to anyone.
October 3, 2025
Unprompted review
possitive experience until there was a small problem
U-Drive
A PCN was wrongly issued on a van I was hiring. Esso Rossmore issued a PCN but fairly quickly realised it was a mistake and cancelled the PCN on my hire van and four other vehicles who’d received these fines in error on 5/7/25.
The fine in question went to U-Drive as they are registered keepers; it was then cancelled. End of? Not so. U-Drive took from my card on 15/8/25 an admin fee of £42 for them receiving a voided PCN; it has taken me until today, 8/10/25, to receive a refund. During this time, I’ve made countless phone calls and written many emails but have been constantly blanked, blamed, and treated like a fool by U-Drive’s rude and ignorant management team. I feel sorry for the staff at the Poole branch having to answer to such arrogant and condescending bosses on the daily.
EDIT
To clarify I am both the hirer and the holder of the account used to pay for the hire! Shows how much notice you pay to reviews doesn't it.
And the fuel was paid for at the time of filling we didn't go back to pay. What you're doing is trying to justify your mistakes and rotten attitude by making me out to be in the wrong somewhere
You're the wronguns
July 5, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Poole
Vikki, thank you for your feedback.
To clarify, you were not the hirer of the vehicle, nor did you make any payment for the rental. The vehicle was hired and returned without issue, and the deposit was refunded in full. A civil enforcement notice was later issued by a petrol station alleging that fuel had not been paid for. As required, we provided the hirer’s details to the petrol station and applied an administration fee for processing the notice, completing the statutory declaration, and supplying the signed hire documents.
Although this fee was correctly applied, we agreed to refund it as a goodwill gesture once evidence was received confirming the fuel had since been paid. The evidence was provided on Friday 3rd October, and the refund was processed on Monday 6th October.
When you attended our Poole branch, our team spoke with you in good faith. However, you were clearly angry and loud towards several members of staff. At no point did any team member threaten to call the police or say “I have my crew behind me.” The mention of the police initially came from you or your companion.
We also confirm no GDPR breach occurred — the only information shared was that of the hirer. Our staff acted professionally throughout, and abuse towards them is not acceptable in any situation.
Kind regards,
U-Drive Customer Service
Staff member Ty at Poole was courteous…
Staff member Ty at Poole was courteous and nothing was an issue.
Needed to change van spec at short notice.
Add to this his great sense of humour which added to a stress free experience. Thank you
September 19, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Poole
Hi Robert,
Thank you so much for your amazing 5* review for our Poole branch. We will make sure that your kind words get back to Ty and the rest of the team. We are pleased to hear that you had a great experience with U-Drive and we hope to see you again soon.
Kind Regards,
U-Drive Customer Services.
I hired a tipper
I hired a tipper, and explained I was moving scrap metal, the guy at the counter said no problem just because careful. I was very careful,but unfortunately scratched a decal on the back. They have charged me and kept my deposit. When I complained. The customer service was awful.
July 30, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Poole
Hello Mr Marlow,
Thank you for your review. After inspection, the vehicle was returned with a dent to the rear Highways Maintenance board and damage to the sign writing. This is not fair wear and tear, the cost of repair was reviewed, and part of your deposit amount has been refunded. We are sorry you felt our service fell short and will review how your concerns were handled.
Kind regards,
U-Drive Customer Service
Excellent experience with Ty
Excellent experience with Ty. It was a very last minute booking and this didn’t cause any problems. Ty was amazing, really friendly and helpful given our last minute needs. Would definitely recommend. Thank you for helping us out.
August 1, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Poole
Hi Kimberley,
thank you for your 5-star review. We’re pleased to hear Ty was able to help with your last-minute booking and provided friendly, helpful service. It’s great to know everything went smoothly and met your needs. We’ll be sure to pass your kind words on to Ty and the Poole team. We look forward to assisting you again in the future.
Kind Regards,
U-Drive Customer Service
AMAZING customer service!
Ty went above and beyond regarding some important documentation for me. His customer service is second to none! ALWAYS a pleasure! Thank you!!
Also want to thank, Steve, Alex and Callum for ALWAYS being welcoming and attentive!
@fancy road. Poole from Eric Kidd
August 2, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Poole
Thank you so much for your kind words and 5-star rating! We’re delighted to hear that Ty went above and beyond for you. We’ll be sure to pass on your praise to him. And a big thank you also for recognising Steve, Alex, and Callum. The whole team will be pleased to hear your feedback. We hope to see you again soon.
Kind regards,
U-Drive Customer Service
Van hire
Very good service.
Quick to check van and Very good condition. Will be using again.
July 20, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Poole
Thanks for the great review, Tom! We're pleased to hear everything went smoothly and that you were happy with the van’s condition. We look forward to welcoming you back to our Poole branch again soon.
Kind regards,
U-Drive Customer Service
Ty was extremely helpful and went above…
Ty was extremely helpful and went above and beyond with his customer service.
June 23, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Poole
Thank you for the 5-star review! We're so pleased to hear that Ty went above and beyond. Great customer service is what we aim for, and it’s brilliant to know that came through in your experience. Hope to see you again soon.
Kind regards,
U-Drive Customer Service
Ty was fantastic! Very easy process
Ty, our customer service representative, was fantastic! Very personable, knowledgeable, and wr remembered him straight away from A YEAR AGO!
Top quality care.
May 28, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Poole
Thanks so much for the fantastic review! It's great to hear that Ty left such a lasting impression, we’re lucky to have him on the team. We’re glad your experience was top quality once again and really appreciate you coming back to us!
Kind regards,
U-Drive Customer Service
Ty was so helpful and efficient
Ty was so helpful and efficient
He even found my phone for me, lost in the recess of my car
Top guy, you are lucky to have him
A really great example of someone who knows what great customer service is
Thank you Ty
Thx Tim
April 17, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Poole
Thank you for the fantastic review and 5-star rating, Tim. We're so pleased to hear Ty was able to help, not just with your hire, but also with recovering your phone! He’ll be chuffed to know his customer service stood out. We agree, he’s a real asset to the team. Hope to see you again soon!
Kind regards,
U-Drive Customer Service
Good and friendly staff.
Good and friendly staff.
I had a great customer service when picking up a small van. The staff was amazing whilst explaining the process-very friendly, warm and beaming with positive energy (you rock TY!)
Returning the van, another staff-Nathan-was also friendly and helpful.
March 30, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Poole
Thank you for the fantastic 5-star review, Alvin! We're so glad to hear that Ty and Nathan provided such great customer service and made your experience smooth and enjoyable. We'll be sure to pass on your kind words to them. We look forward to assisting you again in the future!
Kind regards,
U-Drive Customer Service
Ty was excellent
Ty was excellent. The process from start to finish was seamless and stressfree. Ty explained everything clearly and with good grace and humour. Thanks for your help
February 21, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Poole
Hi Rebecca,
Thank you for your review and 5-star rating! We're so glad to hear that Ty made the process seamless and stress-free. We'll be sure to pass along your kind works, he’ll be pleased to know his help made such a positive impact! We look forward to assisting you again in the future.
Kind regards,
U-Drive Customer Service
Friendly and efficient staff
Been renting for years from U drive Poole branch. Always a pleasure to deal with. Friendly and efficient staff
February 15, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Poole
Thanks for your great review and 5-star rating, Seb! We appreciate your kind words about our friendly and efficient team and look forward to helping you again in the future!
Kind regards,
U-Drive Customer Service
Excellent service from ty
Excellent service from ty
Treated very well top man
February 2, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Poole
Hi Gareth,
Thank you for your review and 5-star rating! We're glad to hear that Ty provided excellent service. We'll be sure to pass on your kind words! Hope to see you again.
Kind regards,
U-Drive Customer Service
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