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Uber Reviews 34,838

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TrustScore 1.5 out of 5

1.6

Transportation Service
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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many customers expressed dissatisfaction with the service, citing issues like drivers not showing up for scheduled rides, unexpected cancellations, and billing discrepancies related to uncompleted services. Pricing was a frequent concern, with many feeling that fares were too high, especially during peak times, and some reported being charged more than the initial quote. Problems with payments were also common, including incorrect charges and difficulty resolving billing disputes. Reviewers often found the staff unhelpful and the customer service extremely poor, characterized by unresponsiveness, a lack of direct human contact, and an inability to resolve issues effectively. However, some people also felt that the service was generally excellent, appreciating the convenience and speed compared to public transport, especially when carrying luggage. A few customers also highlighted positive interactions with friendly and courteous drivers, and some found the cars to be immaculate.

What people talk about most

Service

Consumers consistently express strong dissatisfaction with the service. Many report issues such as drivers... See more

Price

Reviewers highlight negative aspects of price, with many reporting overcharging, hidden fees, and unexpected... See more

Payment

Customers consistently note negative experiences with payment. Many report unauthorized charges, such as for... See more

Staff

Reviewers mention negative feedback about staff. Many customers report issues with drivers, citing rude... See more

Customer service

Customers express significant dissatisfaction with customer service, often describing it as the worst they... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Complete decrease in quality of service. Drivers stressed because of having 50% taken from their work. Waiting time longer. Services advertised- not available when accessed. Rip off in rush hou... See more

Rated 1 out of 5 stars

We had a really disappointing experience using Uber for a recent trip to France with our two young children. We pre-booked a taxi for an early airport collection at 6:30 a.m., but starting from 5:30 a... See more

Rated 1 out of 5 stars

On April 23rd, I scheduled a ride for 5:35 PM and arrived at the pickup point 10 minutes early. The driver (Stefano, Volvo S90) told me he was arriving, but then passed the pickup location. I tried... See more

Rated 1 out of 5 stars

There is no mechanism to rate Uber here in Belgium, unbelievably, even though they charge a fortune! This company disgusts me. They give you a discount, and then you get your delivery 5 orders l... See more

Company details

  1. Transportation Service

Information provided by various external sources

Uber is evolving the way the world moves. By seamlessly connecting riders to drivers through our apps, we make cities more accessible, opening up more possibilities for riders and more business for drivers. From our founding in 2009 to our launches in over 70 cities today, Uber's rapidly expanding global presence continues to bring people and their cities closer.

Contact info

1.6

Bad

TrustScore 1.5 out of 5

35K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Don’t waste your time with uber

If I could give a minus rating I would!
Booked a driver, it was 8 minutes away, then cancelled after 5..I had to book 4 different times and they n the end went with Bolt as they at least were reliable enough. What a uniquely rubbish site uber is! It’s like asking a drunk teenager to come get you, absolutely shocking. Will be deleting this app! Disappointed and disgusted

April 22, 2026
Unprompted review
Rated 1 out of 5 stars

Why bother reserving

I booked my trip beforehand on purpose. Found out morning of that my driver had canceled. When I was supposed to be picking me up. I had a important meeting and was late due to Ubers incompetence. If you're screwing over the drivers, I guess customers are next in line?!

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

So quick,

It took a couple of minutes from booking for the car to arrive, and only a 10 minutes or so to get to my destination.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to share my positive…

I would like to share my positive experience with Uber. The application is very user-friendly and easy to navigate, which makes booking a ride quick and convenient.
The pricing in South Africa is also very reasonable and transparent, which I truly appreciate. It allows me to plan my trips without any surprises.
Overall, I am very satisfied with the service. The convenience, reliability, and quality make Uber my preferred choice for transportation.
Thank you for providing such a great service!

April 22, 2026
Unprompted review
Rated 1 out of 5 stars

Do not rely on their “reservation”…

Do not rely on their “reservation” service. The whole point of reservation is to avoid any delays or surprises.The night before, I asked for a taxi at exactly 9am. At 8.40 am they informed me that the taxi will arrive no earlier than 9.20am. I cancelled immediately as I was going to the airport. They charged me 4 euros for the cancellation. I asked for a new ride which arrived at 8:55am. And I paid half the price they asked for the “reservation”.

April 22, 2026
Unprompted review

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