We ordered Nordic Winter engineered chevron parquet from UBW, very knowledgable staff. The ordering process was easy and smooth. Samples delivered within few days with some sweets 😊 Unfortuna... See more
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The product I bought “Spring Honey” European oak herringbone parquet is fabulous. It went down nicely and looks stunning, I liked the idea of UBW using eco friendly materials to stain their flooring... See more
Unique Bespoke Wood helped us source and choose lovely smoked oak parquet floor for our flat in central London. We had no idea what we were after and they were very patient in advising us on the corre... See more
Terrible service DO NOT USE ... let down day before delivery expected which I doubt was ever going to happen . This must be a front business .. ordered in Nov was told it was going to be delayed end J... See more
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4.2
Great
49 reviews
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We love our new chevron from UBW
We love our new chevron from UBW. Lovely flooring 👍
March 2, 2021
Unprompted review
Terrible service DO NOT USE ..
Terrible service DO NOT USE ... let down day before delivery expected which I doubt was ever going to happen . This must be a front business .. ordered in Nov was told it was going to be delayed end Jan delivery and then on the day prior to delivery recieved an email stating order cancelled and money refunded straight away which was a relief however still a shock as it was as if they didnt really want my business . Very strange indeed . Buyer beware !!
February 27, 2021
Unprompted review
Reply from Hexa
Dear Lisa,
Many thanks for your review and we are very sorry we had to cancel this order. Every client is important for us, unfortunately this was something out of our control. The production was badly affected by this covid-19 situation, what caused the delays on all our orders.
The refund and compensation has been paid immediately after cancellation.
Kind regards,
UBW
Great guys to work with
Great guys to work with, over 180 meters squared of lovely chevron parquet delivered and installed. Looks fabulous!!!
August 10, 2020
Unprompted review
White Ash Flooring
We love our new ash engineered flooring from Unique Bespoke Wood, everything was simple and worry free from ordering the samples to accepting the delivery. :)
April 19, 2020
Unprompted review
Reply from Hexa
Many thanks Marta for your review. We are happy you like your new ash wood floor. Feel free to get in touch if you will have any questions on hot to maintain and keep fresh your new flooring.
Best wishes,
UBW
Avoid
I tried to get samples of flooring off this company in September 2019, it never arrived despite assurances from their customer service at first. The samples still didn't arrive and then they didn't even bother to reply to my final email. I have the email correspondence.
Shame I can't give them zero!
January 12, 2020
Unprompted review
Reply from Hexa
Dear Elaine,
Thanks for your review.
Can you provide order number, delivery address or full name, as we can’t find your order on our sample ordering list. Did you ordered the samples on our website?
Regards, David
UBW
Very friendly
Very friendly, knowledgeable and attentive staff with an enormous range of products to fit any budget. Coffee was good too :)
We in love with our new herringbone parquet in Silver Grey.
Thanks,
M
December 13, 2019
Unprompted review
Reply from Hexa
Many thanks for good words.
Hopefully we can do business together again in the near future.
Best Wishes,
UBW
This company is a scam!!
This company is a scam!!!
Ignore positive reviews, they are fake. I did my research afterwards and they used to trade as THOMSON FLOORING LLP. See previous reviews ( they did the same scam, take the money and you’ll never see the flooring, just changed the name).
Please read negative reviews before you purchase from them as I didn’t. And I was chasing this company as many others to claim back our money!
Ordered on 1 April 2019 wooden floor, chasing every single day and been told by Director ( totally con artist) so many lies and 45 days later I was the lucky one who got the money back!!! Been promised £60 compensation, which never happened!
Avoid at all cost!!!
December 5, 2019
Unprompted review
Reply from Hexa
Dear Tatiana Allport,
Many thanks for taking your time and leaving the review. Usually the leading time for our flooring is 3-4 weeks from the order day, unfortunately we had some logistic issues and your order was delayed. Please note that your flooring was made to your requirements (special lengths) and pictures of you order has been provided.
Also the full refund of £612 was paid on the order cancelation day. So we don't really understand why you are calling UBW scams. We deliver over 1000 sq.m. of flooring every month and sometimes delays happens.
And we really working hard to avoid those mistakes in the future!!!
UBW
Great service and lovely chevron…
Great service and lovely chevron parquet flooring. Very pleased thank you!!!
October 16, 2019
Unprompted review
Terrible customer service
Terrible customer service, I have asked on three occasions now for samples and they reply each time saying it will be with me soon, I’m not sure why am I having to chase this so much.
To be honest I’m glad now I’ve read the negative reviews, looks like they maybe scammers anyway!
August 9, 2019
Unprompted review
Gorgeous herringbone floor
Gorgeous herringbone floor, professional and tidy fitters
May 15, 2019
Unprompted review
Fitter excellent and very tidy
Fitter excellent and very tidy. Work done on time and we are very pleased with the result.
April 10, 2019
Unprompted review
Lovely herringbone parquet and an…
Lovely herringbone parquet and an excellent job with delightful, professional workmen.
March 6, 2019
Unprompted review
Reply from Hexa
Rebecca,
Thanks for for taking time and leaving the review. Looking forward to work with you on your next project.
Great product
Great product, the only company delivered very wide and long ash engineered planks. Got a really honest and knowledgeable guy helping us with our order. Not too pushy and none of our questions seemed to be a bother to him. Great advice given. Highly recommended. Our flooring is amazing.
March 2, 2019
Unprompted review
Our living room flooring looks fabulous.
We had to redo the flooring on our living room and after visiting several trade fairs we found the guys at UNIQUE BESPOKE WOOD.
Can't tell you how happy we are. Virgin white ash engineered wood flooring is the choice that was recommended and matches the rest of our house style perfectly.
January 29, 2019
Unprompted review
Impressed
All went smoothly, from ordering the samples to placing the order. I was struggle to pay in full on the order day, UBW accepted 50% and the rest of it ion delivery 3 weeks later.
The parquet is really beautiful!!!
Thanks,
Steve
November 19, 2018
Unprompted review
Very pleased with parquet flooring
We are very happy with our new parquet flooring, excellent quality, installation service and delivery of equal quality.
The only thing, delivery guy did not remove his muddy boots, left several dirty marks.
November 14, 2018
Unprompted review
Scam Company
Ignore all fake good reviews. This company has only one mission to steal your money,This is a scam company and the directors should be in prison
They will take your money and will disappear. They used to trade as THOMSON FLOORING LLP. See previous reviews. We are suing the company as many others to claim back our money.
November 7, 2018
Unprompted review
Place to go for flooring
We used Unique Bespoke Wood for the supply and installation of our floors in living, dining area, staircase and bedrooms. The choice of wood flooring was amazing and they were extremely patient in helping us decide the right one for us. The team of installer was professional and truly conscientious in his work, bespoke treads and risers produced for stair cladding, and matching new flooring. It was a pleasure to deal with Alex and sales team and we are very happy with the result. We would definitely recommend them.
October 4, 2018
Unprompted review
Reply from Hexa
Angela,
Thanks for taking your time to leave this review. Glad you you are happy with the installers work. Please feel free to contact us if you have any questions how to maintain your new wooden floors.
Best wishes,
Unique Bespoke Wood
Chevron parquet supplied and installed
Ordered over 80 meters squared of French Grey chevron parquet for my living room and hallway, no complains about the quality and delivery. I also needed to have the floors laid for me which was arranged. The installer was skilled, competent and professional at all times. Listened to exactly what we wanted and delivered the job with excellence.
September 10, 2018
Unprompted review
Disreputable company - BEWARE.
Ignore fake good reviews.
This is a disreputable company and should not be in business.
They take your money and never install the flooring.
I and other defrauded customers are currently suing the company to claim back large cash sums from them.
Other reputable flooring companies are available - find one.
August 31, 2018
Unprompted review
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