UC Blinds Limited Reviews 

325
TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

We have recently had a blackout blind fitted to our wide bedroom window. We are so pleased with the service and quality fitters from this company. We had the grey colour and also a remote con... See more

Rated 5 out of 5 stars

The sales team were very helpful and supportive to ensure we really got what we were looking for. Excellent service!

Rated 4 out of 5 stars

Good price for blinds. Approx. 2 weeks delivery. Suspect that the blinds ordered were subcontracted or commission sales to a company in N.I. as delivery from N.I. co. that we had from before when ot... See more

Rated 5 out of 5 stars

I cannot recommend UC Blinds enough- friendly, efficient service (thanks Ben and Dave) and very well priced blinds for my apartment with plenty of choice of colours. Would use again!

Company details

  1. Blinds Shop
  2. Curtain Store
  3. Curtain Supplier and Maker
  4. Window Treatment Store

Written by the company

We are a family run business selling high quality made to measure window blinds and curtains in Birmingham, Solihull and surrounding areas. We offer a FREE local survey & fitting service and also sell to the whole of the UK from our secure online website. We are manufacturers, suppliers and installer of all types of window blinds and curtain. Most of our blinds come direct from our own factory. We are full active members of the British Blinds and shutters association and are bound by their code of practice. We strictly adhere to Child Safety Standards and a health and safety management system approved by Citation PLC.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

325 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(325)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top class

This company could not do enough for me I ordered a photo blind but u c said it would not look that good so the company came up with a new idea and this worked really well this is a company that cares

January 23, 2024
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Reply from UC Blinds Limited

We are really pleased you received a great service from us, thank you for your review.

Rated 5 out of 5 stars

Recommended to us by my daughter who…

Recommended to us by my daughter who has used UC blinds twice in last couple of years and also her mother in law. We were not disappointed excellent service from first call to a lovely efficient lady on the end of the phone to the the friendly professional young man who came out to measure and to the guy who came to fit the blinds, he was genuine, super efficient again and tidy, really nice man. I would 100% recommend giving your business to this company 👍.

February 20, 2024
Unprompted review
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Reply from UC Blinds Limited

Thank you so much for your lovely review, as a small family run business it really means a lot. Can you please also thank your daughter for the recommendation :-)

Rated 5 out of 5 stars

Guidance on measurement gave me…

Guidance on measurement gave me confidence to buy and the blinds were a perfect fit and look great

December 9, 2023
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Reply from UC Blinds Limited

That's great to hear that our instructions are clear to follow. We are glad you love your blinds, thank you for your review

Rated 5 out of 5 stars

Good blinds and excellent service

We wanted 3 electric blinds to cover sunroom windows. I contacted UC Blinds and Ben provided advice, saying the cassette type blind would be best. Ordered and they arrived within a few days. I had problems fitting the blinds to the plasterboard on top of the recess. I contacted UC blinds and they sent me facing brackets to fit to the frame, received within 2 days. The blinds clicked in very easily to the new brackets. Down loaded the instructions for the Louvolite controller. Took me a while to synchronise all 3 blinds, this was partly due to me not reading the instructions properly. They look great and work as expected

November 9, 2023
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Reply from UC Blinds Limited

We are really glad you received a great service and love your new blinds. Thank you for taking the time to leave us a great review.

Rated 5 out of 5 stars

Order received promptly

Order received promptly, minor problem was corrected and received within 24 hours.

November 7, 2023
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Reply from UC Blinds Limited

We are glad it was rectified quickly, thank you for your review

Rated 5 out of 5 stars

DAVE THE FITTER

Fitter Dave was very good at his job, and what he did, and explained how to use the blinds..Will recommend Dave the Fitter to anyone and everyone.

November 4, 2023
Unprompted review
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Reply from UC Blinds Limited

He will be pleased :-) that's really great to hear, thank you for your review

Rated 5 out of 5 stars

Great service

Mick our fitter was really friendly and polite. He did a great job and we’re very pleased with our purchase. Great value for money.

October 12, 2023
Unprompted review
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Reply from UC Blinds Limited

I will let him know your kind words. Thank you for your review

Rated 5 out of 5 stars

Great company

Great company. Third time I have ordered the blinds are good quality and communication great.

August 30, 2023
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Reply from UC Blinds Limited

Thank you for your continued custom and taking the time to leave us a lovely review

Rated 5 out of 5 stars

Good Service

I liked the blind, sample and extra piece given by UC blinds. Only thing I wish to improve is give estimated timeline for delivery as I had no idea how long it will take to get my blinds, however they came within 10 days

August 27, 2023
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Reply from UC Blinds Limited

Thank you for your feedback. We do state on our delivery page that delivery is 5-10 working days. You should then get an email stating the order is on its way, this can sometimes go into your spam folder. We are really pleased you love your new blinds, thank you for the review.

Rated 1 out of 5 stars

Disappointingly poor

Ordered a blind on 31st July with a despatch date of 15th Aug confirmed to be by them via text on the 4th Aug. Lunchtime 16th had no update so phoned to ask, said it was dispatched but courier was closed and would phone me back tomorrow with tracking. Next day no phone call waited another day just incase but still nothing. Then got a text saying it’s delayed a week, spoke on phone with them not really interested and just saying to me how it takes three weeks to make a blind and that all their despatch information was incorrect and basically not fit for purpose, as if I had a cheek querying it. Next day get another phone call saying order delayed a further 2-3 weeks as they in fact have no material for making the blind which is 19 days after order placed and 3 days after dispatch date . Seems like a place best avoided who have poor service and poor staff ,now getting refund as I’m sure in 3 weeks it will be moved to Christmas which is likely when refund will come if it’s like the blind.

August 4, 2023
Unprompted review
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Reply from UC Blinds Limited

We are really sorry that we let you down with this order, it really isn’t good enough. Unfortunately, our digital material supplier had let us down and this was not communicated to us properly, hence us offering you a full refund. I can confirm your refund was processed on the same day that the order had been cancelled. Once again we are very sorry, and we can assure you that we do care !

Rated 3 out of 5 stars

Check more thoroughly

I liked the fact that the problem was resolved quickly. One blind had several slats upside-down and and was a little short the mechanism on the other blind did not work properly. Perhaps they should be checked more thoroughly.

July 20, 2023
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Reply from UC Blinds Limited

We are sorry that your order didn’t arrive perfect 1st time, I’m glad you are happy with the quick turnaround of your replacements.

Rated 3 out of 5 stars

Customer service could be better.

My 2 blinds arrived very quickly.
They were as described on the website and fitted perfectly.
However it was only when they were up that I realised both wand and cord were on the left despite ordering wand on left,cord on right.
Although this was slightly inconvenient, it wasn't worth the hassle of returning them but I did ring them to tell them of their mistake.
Unfortunately the person who answered the phone was off hand and impatient.
Only after checking my order did she offer a half hearted apology.
A " 10% off your next order " voucher would have been a nice gesture.
Following my review I received a phone call from UC blinds who offered sincere apologies for getting my order wrong and they sent me a 20%discount voucher for any future order.
I am happy that they followed up my review as I think it shows they do care about the service they offer their customers.

June 28, 2023
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Reply from UC Blinds Limited

Following our call we hope you are now satisfied, sorry for our error.

Rated 5 out of 5 stars

Bespoke Roller blind

Really helpful, I contacted them as I needed a non-standard item, they reviewed and confirmed that they could accomadate the request. The item was made and disptached very quickly.

June 28, 2023
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Reply from UC Blinds Limited

Thank you for taking the time to leave us a review, we really appreciate it.

Rated 5 out of 5 stars

Quality product

Quality product - I ordered a made to measure, waterproof, black out blind. It was made in the exact measurements I gave. Very pleased.

June 3, 2023
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Reply from UC Blinds Limited

We are glad you love your new blind, thank you for your review.

Rated 1 out of 5 stars

Nothing has been rectified you expect…

Nothing has been rectified you expect me to pay for your websites failure think again

June 2, 2023
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Reply from UC Blinds Limited

You advised us after receiving your vertical blind that you were expecting it to have chainless bottom weights. You then advised us that you saw on your Google search that we do it as standard, which is not the case.
We do not advertise or state on our website that our vertical blinds come with chinless bottom weights. In fact we state that our vertical blinds come 'with' chains and weights, see page https://www.ucblinds.co.uk/choosing-your-made-to-measure-blinds/. If you have put into Google search “vertical blinds with chinless bottom weights” for example and our website or ad has appeared, that is Googles search algorithm? We are sorry this has occurred, and you are disappointed, but we still wanted to try and rectify it for you offering you free weights, free of charge if you paid the carriage charge of £9.95.

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