U.K.ABROAD Reviews 567

The experience was wonderful, the process was very easy thanks to the kind and professional help provided by my advisor

I wouldn’t even give one star! 48 hours and still waiting for a response. I’ve contacted every email, completed every form and even on social media. Not one person has replied to my complaint about changing agents. Agent very poor in response time, does not reply with any individual attention did not answer my questions at all. Excuse was she has thousands of applications to look after and 5 countries. This is a dedicated agent?!! This is unacceptable and poor, especially for the money you’re charging. Zero trust that the application will also have the same approach or lack of!! Unfortunately I’ve exhausted all avenues as she is still not responding to emails and I’m asking for a full refund, surprise… Zero response! I would not recommend this company based on my first hand experience. You do not get a dedicated and efficient agent handling your case as personally as they can and response times not acceptable. There is no benefit at all. Time zone differences are one thing, so assign me to a country where the time zone is similar! Or to the UK. Zero excuses for lack of comms and due diligence on replies. Very Poor experience and no communications. How can you promote a dedicated agent and advertise the personal approach when you are unable to answer any emails yet encourage email communications on your website. This has been a very frustrating and disappointing experience and I want someone to provide my full refund asap!

My passport had to be renewed. Brittany was absolutely great, we have no words to describe how stress-free it was. She was prompt, very quick in responding 2 or 3 times the same day. She was very clear and precise what was required. She even explained how to take a photo where, size and what light was required on the photo.From South Africa everything was done by email. Even to the last detail of how to package through the old passport. We were emailed every step of the way. The tracking of new passport was detailed very well. Today we received the New Passport. I would recommend Brittany at any given time. We had never ever in our lives experienced such prompt and excellent service from any service provider. Especially being it an overseas requirement. Bravo to the training staff of this company. Keep up the par excellence work by your staff. This was indeed a pleasure. Will definitely be recommending Brittany to my British friends that are staying in SA that may need your services. Thanks a million Brittany. You certainly are an asset to this company.May you keep up the excellent work and prosper to great heights

Natasha was so helpful and l found the instructions simple and easy to follow. The passport arrived when expected. Thoroughly recommend.

Efficient handling. Prompt replies from the consultant. Quick assessment by the Passport Office, London and safe delivery of passports.

I was able to renew my passport without any anxiety or concerns. My emails were answered quickly and I had help every step of the way. I received my new passport in less than a month from start to finish. Government websites can be confusing so I was very happy to find another site to take the stress out of the renewal process.

I was so dreading this process which in the past had been dealing directly with the British embassy in Canberra- this was an absolute dream in comparison! Natasha was my contact person the whole way through and everything worked as it should
Prompt replies clear instructions and no stress
I will definitely use again if I don’t take Australian citizenship in the meantime.
Highly recommend

Great communication and very smooth process. The advisor was in close contact and i recieved my passport within 2 weeks of the start of the process. Highly recommended

Shaun did a fantastic job walking me through the process, explaining each step, and answering any questions that I had. This process couldn't have been more straightforward! Not to mention the fact that I got my passport back far quicker than I got my US passport back despite living in the US

My paperwork history is complicated, but they made it happen. I successfully received my British passport.
I would recommend them to anyone who would like to apply for their passport.

This was such an incredibly simple process of renewing my British Passport and updating it into my married surname.
I was kept up to date with the progress of the renewal, every step of the way.
The way my consultant, Renate responded to every question I had, was very thorough and professional.
A very big THANK YOU!!!

Elyse was very helpful and quick to respond to my emails. Very happy with the help I received.

UK Abroad, thank you for the brilliant and professional service, Madeleine thank you for you service and assistance in obtaining my British passport, it was a pleasant experience and assisted me in obtaining the correct documentation in order to get my passport.
Absolutely brilliant and recommended to everyone.

UK Passports was extremely helpful in expediting the renewal of my British passport. Hanel, British Passport Consultant, proved to be very valuable in this entire process. She was extremely knowledgeable and efficient in providing step by step instructions in a timely fashion. I would not hesitate to recommend this company to friends and family in need of this service.

Sincerely, Maureen Gore Fritz

Very pleasant and fast expediting of new passport.

This service was excellent the help and response was so helpful we expect living in Australia to be a long and stressful process but just the opposite they were outstanding great team work many thank again
Kind regards
Rosemary Divers /John McCarthy

U.K. Passports: Prompt and clear communication. Trusted they knew what they were doing. Extremely professional and pleasant to deal with. Overall excellent!

Teri was wonderful. She guided me through each step that was required to obtain my passport. Her customer service and communication was excellent.

This service was worth every penny. They were quick to respond to my emails. The entire process was so simple I was worried it was a trick. Start to finish - easy and efficient. Jan quickly answered all of my annoying emails. If you are renewing more than one, make sure to enter them together for the discount.

The renewal of a British passport is a tricky affair because it involves a photographic scan of the picture page of the old passport and the sending of a numerical photograph of the bearer in JPEG format to the passport office by E-mail. The UK Passports company provided help with both issues so that I could successfully renew my British passport.