U.K.ABROAD Reviews 567

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

James Henry is completely correct. I used them last year and it cost me £259. My partner has now gone through the gov.uk website, which costs £95, and is as easy to navigate, in fact UKabroad must cop... See more

Company replied

Rated 5 out of 5 stars

My consultant Robyn was simply amazing. My application was not the easiest due to my name changes but Robyn was sympathetic, caring, professional, so much so that I truly felt I had made a friend who... See more

Rated 5 out of 5 stars

I was so dreading this process which in the past had been dealing directly with the British embassy in Canberra- this was an absolute dream in comparison! Natasha was my contact person the whole wa... See more

Rated 5 out of 5 stars

The company got in contact swiftly and professionally, with email, whose content was clear and easy to understand about what steps and other things you would have to do. There was an agent assigned t... See more

Company details

  1. Passport Agent

Written by the company

Trusted worldwide, U.K.ABROAD is the leading provider of UK passport renewal, replacement, and first-time applications for citizens abroad.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

567 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Security

I feel the handling of renewing my passport was,though rather complicated,efficient,and comparatively fast.
The courier used for delivery of both documents however didn’t meet to my approval ?
At no point was I asked for a signature on receiving the delivery. The documents were left in an outdoor postbox! However I am now ready to travel,thanks to you R.R.

March 19, 2024
Unprompted review
Rated 5 out of 5 stars

Best Way to get your New Passport

The company got in contact swiftly and professionally, with email, whose content was clear and easy to understand about what steps and other things you would have to do. There was an agent assigned to assist you (mine was Saretha, so if you get her then you are in safe hands) who explained clearly anything that might come across as confusing. The agent arranged for a courier to pick up my old passport, cleared my application swiftly and my new passport appeared back at my house in record time. The service is well worth every cent or penny or whatever currency you will use.

March 20, 2024
Unprompted review
Rated 4 out of 5 stars

Excellent service.

Excellent service.
The only problem was DHL but that could be because of where I live.
Brannan was very good and and helped throughout the process.
Highly recommend

February 21, 2024
Unprompted review
Rated 5 out of 5 stars

The service from Robyn was fast and…

The service from Robyn was fast and very efficient. Instructions were clear and easy to follow. Every Communication was answered quickly. Everything was explained in detail and easy to follow. It was like dealing with a friend.

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

I recently applied (from abroad) for a…

I recently applied (from abroad) for a new UK passport. I was not looking forward to the experience but things couldn't have gone any smoother. I was constantly updated with (firstly) what I need to do and then updated on the progress and delivery of the passport by 'Miguel'. It felt as though Miguel was personally taking care of me and I found having a sole point of contact very reassuring.

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding

Absolutely outstanding. Brittany the consultant assigned to us was a pleasure to work with, the whole procedure was faultless, and the turnaround excellent.

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

Really smooth and efficient application process

The whole process from start to finish was smooth and extremely efficient.
The initial website process is really user-friendly, and the assistance from the consultant assigned to the application is of great value.
Due to this assistance, there were no delays, the documentation details were clearly explained, and the issuing and delivery process was very quick.
Thanks very much, is all I can say... :)

March 19, 2024
Unprompted review
Rated 5 out of 5 stars

Passport renewal

I reside in the States and my passport was due for renewal and I wanted to visit London for few weeks. To renew it in London may take some time,hence I decided to check if I can renew it from abroad.I searched and found UK Abroad. I wasn’t sure at first but after few days of contemplation, I decided to give it a try.
To my amazement the process went well from start to finish. All information provided was easy to follow.Any questions were answered.I made sure I followed all instructions so that there is no delay with my application.My new passport was delivered in time for my travel.I cannot thank Glenda enough for her service. I will surely recommend her for her professionalism. Thank you very much

February 17, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Excellent service “ always in contact and very helpful. My passport arrived earlier than usual followed a few days later by my old one. Cannot recommend enough 5star .

March 18, 2024
Unprompted review
Rated 5 out of 5 stars

No mess no fuss

Clear communication throughout, you know exactly what to do and what to expect, and the process is secure and trustworthy. Super fast turnaround time as well. I will definitely use this company's services again in future.

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

Remarkably Quick and Professional!

Remarkably Quick and Professional!
Applying to renew a long expired British Passport was extremely daunting for me. However, UK Abroad made it an easy and pleasant experience. The consultant was very knowledgeable in the process required and her guidance was faultless.
I have no hesitation in recommending this Company.

March 16, 2024
Unprompted review
Rated 5 out of 5 stars

Very Efficient and easy process

Glenda was great in communicating next steps once we were aligned, and the time it took from sending my document to receiving the new passport abroad was less than 10 days. Very Efficient service.

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

My agent "Brannan" was very helpful &…

My agent "Brannan" was very helpful & replied to my emails promptly and did her upmost in making renewing my passport an unscary chore, the only issue I had was with DHL in New Zealand but I felt more reassured when I knew I could phone Brannan to resolve any issues.

March 14, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look