UKbuyzone Reviews 

109
•
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

This company gave us excellent service, we ordered a small water feature and although they sent the wrong one anitially within 24 hours we received the right one which we are delighted with it is of g... See more

Rated 5 out of 5 stars

I entered competition on Facebook and won amazing pancake 🥞 pan. I didn’t believe I actually won it. But it arrived today and I can’t wait to test it! 😊 The pan I received is very good quality, qu... See more

Rated 1 out of 5 stars

Bought an expensive Intex Inflatable Floating Recliner Lounge Beach Pool Lounger Lilo Float Chair and after two months of little use the seem has split. The split has occurred in an area that... See more

Rated 5 out of 5 stars

Orderd some snake eye magnets , and i was very happy with the product I received, my son loves them. Excellent quality and really good price , excellent customer service and came on time in the post... See more

Company details

  1. Children's Toys Store
  2. also in
  3. Camping Store
  4. Decoration and Interior Design Store

Written by the company

Visiting our shop is truly as enchanting as it sounds. Thanks to our rich selection of toys and games, you’ll find something for kids of all ages and interests . We offer a wide selection of kitchenware, so you can choose from many different options for your home. We love pets! Check out our pet products within the Home and Garden category. All our products are in stock ready to be dispatched immediately from our warehouse in Edenbridge, Kent. Our goal is to provide customers with a hassle-free online shopping experience. We aim to give everyone, whatever their age, the best service possible and welcome feedback from our customers on all aspects of their shopping experience. Trusted seller, fast delivery and easy returns.


Contact info

4.0

Great

TrustScore 4 out of 5

109 reviews

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Replied to 100% of negative reviews

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4.0

All reviews

(109)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Never buy from this company.very rude…

Never buy from this company.very rude and unprofessional. I brought a toy box and it arrived damaged,I informed the company yet they refused to refund or exchange because of the picture i took. The box was taped because I needed a box.

March 4, 2021
Unprompted review
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Reply from UKbuyzone

Hi Melissa,

Thank you for your review. We appreciate your feedback, as it is important to us. We are sorry to hear you have had such a frustrating experience.

As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. Our company is motivated, thanks to your feedback and we will make sure this gets resolved and doesn’t happen again.

Drop our customer services team a message at info@ukbuyzone.co.uk to let them know all the details and we promise you we’ll tailor a satisfactory resolution for you.

Sincerely
UKbuyzone Team

Rated 1 out of 5 stars

No customer service or respect for consumer rights

Bought an expensive Intex Inflatable Floating Recliner Lounge Beach Pool Lounger Lilo Float Chair and after two months of little use the seem has split. The split has occurred in an area that is not easily accessible and is not due to wear and tear.

When contacted to find out how to proceed in getting this replaced or repaired I got a snotty response saying the item is nearly 2 months old and cannot be returned.

No customer service in trying to help or to get the item to be sent to the manufacturer.

Disgusting that they think because they are online that they do not have to comply with consumer rights.

Avoid

June 18, 2020
Unprompted review
Rated 1 out of 5 stars

The Magic Toy Shop

The Magic Toy Shop
Bad experience with this company.
I purchased a wok as Christmas gift, on 18th December. I didn’t receive it so contacted the seller, they came back to me on 3rd January said it could be at local post office collection depot. It was found at the post office depot, although no card was put through my door. (Busy Time Christmas so understandable this can happen). This would have been after 3rd Jan, so I let the seller know I had it. Email paper trail of this.
So proves goods received after 3rd Jan. The wok was Christmas gift for my son who lives in Petersfield I am in Croydon, so yet a gain time delay before my son and his wife gets the wok. The wok is boxed with wooden tools to use while cooking (it’s a set sold). After a few uses the bottom coating comes off the wok into the food. Some kind of coating or metal coating. This should not happen with a wok. I contacted the seller to replace with similar item or refund faulty product. Product not suitable for use sold for. Any product pan wok should last longer than few uses. Should not have coating peeling off into food. I offered to return the wok for testing. ..... the seller replied no. They said I had the wok for too long. There is a paper email trail for all of this. I disputed with eBay as the purchase was made via eBay. But never heard anything from them other then the email from the seller saying no. The case was closed by eBay. With no response other then the few lines of email saying no refund. Not wanting to just let this go I reported it on PayPal as a bad experience with a faulty wok sold, no one wants to be eating the coating on the bottom of the pan. Still the seller did not respond. So I have escalated it to the resolution centre at PayPal. That’s the stage I’m still at. Will update this review of my experience with The Magic Toy Shop Ltd. In due course.
Update:
PayPal have refunded my purchase on 23rd March 2020, as the seller did not respond to the claim for a refund. Glad I used my PayPal account to make this purchase, through eBay with second party seller.

March 13, 2020
Unprompted review
Rated 1 out of 5 stars

Trading as the Magic Toy Shop

Trading as the Magic Toy Shop - Avoid at all costs
If you purchase a product and they send something you didn't want you will have to pay the return the postage despite the Good and Services act saying you should get a full refund of the product and the postage. Not a company to deal with. The product was door stop containing a bag of stones and very thin fabric. I would not recommend dealing with the company at all. Since reviewing this a number of reviews have gone online saying how great this company is - convenient or what?

November 14, 2018
Unprompted review

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