Well, little stars mean nothing. The obvious response is that things were sorted out. The process wa relatively smooth but I have no idea as to whether or not the papers went through to the UK Passpor... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
It was confusing working with them initialy as I felt I couldn't contact them directly. There is no phone number to speak to anyone and when the documentation was wrong it took sooo long for it to be... See more
Company replied
I used UK Deed Poll to change my child’s middle name after their social transition, and the whole process was quick, simple, and stress-free. Everything was explained clearly, the forms were easy to c... See more
Company replied
Although the site is fairly easy to use on the whole, I suggest you read read again as I ended ordering the wrong things first time around. Major issues, there is no contact phone number to speak t... See more
Company replied
Company details
Written by the company
The UK Deed Poll Office has helped more than 1,000,000 UK citizens to legally change their name. Our trusted team is here for you!
Contact info
United Kingdom
- support@ukdeedpolloffice.org
- www.ukdeedpolloffice.org
4.2
Great
2K reviews
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered on the 14th and I haven’t…
I ordered on the 14th and I haven’t received it yet. They sent it to the wrong address and the customer support team are not helpful
October 14, 2025
Unprompted review
Reply from UK Deed Poll Office
Good morning,
Thank you for taking the time to leave us a review.
We’re sorry to hear about your experience, but we’ve been unable to locate any record of your order or correspondence based on the details provided in this review.
Please reach out to our team directly at support@ukdeedpolloffice.org with your full name, order number, and the correct delivery address so we can investigate and resolve this for you as quickly as possible.
Many thanks,
The team at UK Deed Poll Office.
Reply from UK Deed Poll Office
Dear Lousy,
Thank you for taking the time to leave us a review.
We’re very sorry to hear your documents arrived in less than perfect condition. This is certainly not the standard we aim to provide. It sounds like your order may have been affected in transit, and we’d be happy to put this right straight away.
Please contact our support team at support@ukdeedpolloffice.org with your order number so we can arrange a free replacement or a full reprint.
Many thanks,
The team at UK Deed Poll Office.
Polite and professional service.
Polite and professional service.
September 14, 2025
Unprompted review
Reply from UK Deed Poll Office
Dear Sir/ Madam, we hope you are well.
Thank you for taking the time to leave a review on our service.
We would like to take the time to thank you for letting others know of your experience, we appreciate all your support.
Many thanks,
The team at UK Deed Poll Office.
Quick and easy to use very fast…
Quick and easy to use very fast delivery highly recommend
October 16, 2025
Unprompted review
Reply from UK Deed Poll Office
Dear Sir/ Madam, we hope you are well.
Thank you for taking the time to leave a review on our service.
We would like to take the time to thank you for letting others know of your experience, we appreciate all your support.
Many thanks,
The team at UK Deed Poll Office.
So easy to get what I needed very…
So easy to get what I needed very quickly
October 10, 2025
Unprompted review
Reply from UK Deed Poll Office
Dear Sir/ Madam, we hope you are well.
Thank you for taking the time to leave a review on our service.
We would like to take the time to thank you for letting others know of your experience, we appreciate all your support.
Many thanks,
The team at UK Deed Poll Office.
Easy To Do and Kept Updated all the way
Completed online form with ease.
Deeds came pretty fast & I was sent emails updating me on where my certificates were.
Very happy with everything & the emails are friendly, informative and helpful.
October 3, 2025
Unprompted review
Reply from UK Deed Poll Office
Dear Sir/ Madam, we hope you are well.
Thank you for taking the time to leave a review on our service.
We would like to take the time to thank you for letting others know of your experience, we appreciate all your support.
Many thanks,
The team at UK Deed Poll Office.
good good yes
it was very easy to fill out the forms and very fast delivery after completing them
October 9, 2025
Unprompted review
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
quick service
October 16, 2025
Unprompted review
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Very good service and very friendly…
Very good service and very friendly response
October 14, 2025
Unprompted review
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Easy and 100% made easier with the pack
Easy to do and the pack to assist with who to tell was a game changer, the preprinted letters were an amazing extra
October 3, 2025
Unprompted review
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Ten Stars
First, if I could give Ten stars I would.
I messed up a little and customer services were straight on it via email.
Thank you ukdeedpolloffice, you saved the day 😀
October 11, 2025
Unprompted review
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
I love the colour of the paper
I love the colour of the paper, how it was structured for me to be happy with my name change and birth date as well as the energy more than anything.
Thank you.
With Love,
Xandria
October 1, 2025
Unprompted review
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Very easy to use,step by step assistance
Very easy to use,step by step assistance
September 26, 2025
Unprompted review
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Terrible
Terrible. They have sent me a documents with fake and false information and told me that's OK, as this is written in their template and I still can use it.
I raised a complaint and after a lots of exchanged email, finally I got my money back.
September 22, 2025
Unprompted review
Reply from UK Deed Poll Office
Dear Ola Ola,
Thankyou for taking the time to leave us a review.
To clarify, you contacted us regarding your Deed Poll documents which included incorrect citizenship information. We explained that this information could be manually amended on the documents before use. However, you chose to request a full refund instead. Following your request, a full refund was issued to you.
We strive to ensure all customers are aware of options to correct minor errors, but we respected your decision to cancel and refund the order.
Many thanks,
The team at UK Deed Poll Office.
I ordered paid 5 certificates to Poor to use
I ordered paid 5 cirtificates, nowhere did l read that some institutions will not accept these. Only if signed off by a solicitor.
One bank said the seal sticker barely embossed cannot use other sticker edge slapped on off page. … most l showed said they look fake.
September 17, 2025
Unprompted review
Reply from UK Deed Poll Office
Dear Cathy,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
Please note that the certificates included with our Deed Poll packages are legally valid and accepted by the majority of UK organisations, including schools, HM Passport Office, and most banks. However, some institutions have internal policies requiring additional verification, such as a solicitor’s witness or an enrolled Deed Poll. Unfortunately, we cannot control individual organisations’ internal requirements.
Our certificates are official legal documents, with signatures from two independent witnesses, and are entirely legitimate. We provide guidance on how to complete and present the Deed Poll to ensure acceptance.
Many thanks,
The team at UK Deed Poll Office.
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
Easy to use.
Easy to use and the papers arrived in 2 days. I would recommend another option for another name.
September 20, 2025
Unprompted review
Reply from UK Deed Poll Office
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at UK Deed Poll Office.
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