UK Electrical Supplies Reviews 5,519

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 184 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting the competitive pricing and wide selection available. Many appreciate the efficient delivery service, noting that items arrive promptly and are well-packaged. The customer service is frequently commended for being helpful and responsive, with many people finding the ordering process easy and straightforward. However, some people were dissatisfied with the delivery service, mentioning issues like damaged packaging, delayed deliveries, or incorrect items being sent. A few other people also felt that the product received was not what they ordered, or that the return process was problematic.

What people talk about most

Product

Consumers find products to be of good quality and value. Many reviewers praise the extensive range of items,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick and prompt delivery... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent and quick... See more

Order

Reviewers highlight positive aspects of order. Many customers express satisfaction with the ease of ordering,... See more

Price

Customers had positive experiences with price, often highlighting excellent products at great prices and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loads of choice online and excellent prices. Really happy with my new sockets and switches, had initially purchased some from another brand but UK Electrical Supplies stocked identical ones for about... See more

Rated 5 out of 5 stars

Ordered items , informed that they were made to order and also informed that it could poss be up too 2 months to receive item. Then a follow up email informing items were despatched with track number... See more

Rated 5 out of 5 stars

My first order with this company. My initial parcel came quickly but the switch i ordered had two different colours inside. Should have been black nickel but included antique brass. I could not fault... See more

Rated 5 out of 5 stars

Ordered new light switches, as mine were discontinued. Quentin was very helpful in sorting a replacement, and when they arrived still a problem with new ones but they sorted it out quickly. Great ser... See more


4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Excellent Supplier

I have purchased 2 outdoor lights previously and wanted another 4 so I rang to ask if there would be any discount available and they promptly offered it to me along with a link to the website so that I could purchase on line. Very impressed with the customer service and would not hesitate to recommend them.

September 11, 2025
Rated 5 out of 5 stars

Pleasant Experience

Before placing my order, I had a question and the sales office (thanks to Rebecca) responded quickly. Once the order was placed, everything moved smoothly and the delivery arrived promptly. Overall, it was a very pleasant experience.

September 4, 2025
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Very competitive prices for quality products. Have bought several items this year, only once had an issue with the carrier, but this was sorted by UK electrical supplies quickly.
Highly recommend this company.

August 18, 2025
Rated 5 out of 5 stars

Very good service

Very good service, with quick delivery. Excellent range of products on-line, and I was able to get just the item I needed. It was of very good quality. I would recommend this company.

August 20, 2025
Rated 5 out of 5 stars

Quenton lee is an asset to your company…

Quenton lee is an asset to your company he was very professional helpful and friendly and even though my item was brought a few years ago he still assisted due to the fault and a replacement was issued.
Thank you Quenton for all your help.

August 12, 2025
Rated 1 out of 5 stars

Rip off company deducted over £30 from…

Rip off company deducted over £30 from a refund because the internal box packing was broken which we had to remove to see the item. They have the item back in unused condition and kept £30 for the privilege

June 18, 2025
UK Electrical Supplies logo

Reply from UK Electrical Supplies

Hi C. Oren,

We're sorry to hear that you were unhappy with your shopping experience on this occasion. As we state on our Returns and Refunds page:

"Items must be returned to us unused, in a saleable condition, in their original packaging and with all component parts and any promotional items received. If the items are returned in an unsaleable condition or have been handled more than necessary before deciding to return it, we reserve the right to make a deduction to the refund value."

Kind regards,
David
UK Electrical Supplies

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