UK Electrical Supplies Reviews 5,519

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 184 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting the competitive pricing and wide selection available. Many appreciate the efficient delivery service, noting that items arrive promptly and are well-packaged. The customer service is frequently commended for being helpful and responsive, with many people finding the ordering process easy and straightforward. However, some people were dissatisfied with the delivery service, mentioning issues like damaged packaging, delayed deliveries, or incorrect items being sent. A few other people also felt that the product received was not what they ordered, or that the return process was problematic.

What people talk about most

Product

Consumers find products to be of good quality and value. Many reviewers praise the extensive range of items,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick and prompt delivery... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent and quick... See more

Order

Reviewers highlight positive aspects of order. Many customers express satisfaction with the ease of ordering,... See more

Price

Customers had positive experiences with price, often highlighting excellent products at great prices and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loads of choice online and excellent prices. Really happy with my new sockets and switches, had initially purchased some from another brand but UK Electrical Supplies stocked identical ones for about... See more

Rated 5 out of 5 stars

Ordered items , informed that they were made to order and also informed that it could poss be up too 2 months to receive item. Then a follow up email informing items were despatched with track number... See more

Rated 5 out of 5 stars

My first order with this company. My initial parcel came quickly but the switch i ordered had two different colours inside. Should have been black nickel but included antique brass. I could not fault... See more

Rated 5 out of 5 stars

Ordered new light switches, as mine were discontinued. Quentin was very helpful in sorting a replacement, and when they arrived still a problem with new ones but they sorted it out quickly. Great ser... See more


4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Great service

Quick order processing, fast delivery, well-packaged, reasonably priced. My go-to electrical supplier.

July 23, 2025
Rated 3 out of 5 stars

Long Delivery

delivery was not very quick at all took over a week to receive

July 8, 2025
UK Electrical Supplies logo

Reply from UK Electrical Supplies

Hi Melissa,
We're sorry to hear that you were unhappy with your shopping experience on this occasion. Our standard delivery timeframe is 2-5 working days. This information is available under the Delivery Info tab on each product page, as well as on our Delivery page. Your item was ordered on a Thursday and received on the following Wednesday. This places your delivery within our expected timeframe, but we're always working to get things out the door more quickly whenever possible and we hope to do so for you in the future.
Kind regards,
David
UK Electrical Supplies

Rated 5 out of 5 stars

Strongly recommend this Company

Found the product I needed easily and it was despatched very quickly and arrived well before I expected. All well packaged and in good condition. product did the job perfectly. This was an excellent experience.

June 26, 2025
Rated 5 out of 5 stars

1 item order for N.I.

I only wanted 1 small item. They went out of their way to help. Most other suppliers would be charging so much for postage that it's just not an option to buy.

June 26, 2025
Rated 5 out of 5 stars

First time I have purchased fro UK Electrical Supplies

First time I purchased electrical sockets and switch's from UK Electrical after finding them on a google search for coloured quality fittings. They had everything I required and there service was second to none I even followed up with another larger order .There communication vis Email was exceptional and sorted my quires instantly. Its such a pleasure to find British company I can rely on for quality of product and service.

June 25, 2025
Rated 5 out of 5 stars

Lovely old fashioned customer service

I purchased two light fittings...they were speedily delivered but the quality of one was as I described "pitiful". I contacted the company and almost immediately got a reply.I sent pictures of the quality issue...they contacted the manufacturer...and in a very short space of time a replacement was issued....a happy customer. Thank you

June 24, 2025

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