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UK Energy Management Group Ltd Reviews 1,636

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TrustScore 4.5 out of 5

4.7

Energy Equipment and Solutions
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Review summary

Created with AI, based on recent reviews

Considering 458 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency and high quality of work, from initial contact to the finished product. However, some people were dissatisfied with the customer service and product quality. Issues included poor workmanship, damage to property during installation, and a lack of care for the customer's home, such as leaving behind dust and debris. There were also instances where communication was lacking, and some felt that the company did not adequately address their concerns or rectify problems.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the fantastic and efficient service... See more

Quality

Consumers find quality to be positive. Many reviewers praise the top-quality work, with some describing it as... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the helpfulness and... See more

Product

People report ambiguous experiences with the product. Many customers express satisfaction, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m thrilled and very grateful for my heat pump installation, good bye cold house😃. The whole UKem team were all very helpful and all well-versed in their field, from my first contact with Custome... See more

Company replied

Rated 5 out of 5 stars

Lee and Lee visited my property today to install loft insulation, window trickle vents & mechanical ventilation in both my bathroom & kitchen. They arrived at the time specified, talked me through the... See more

Company replied

Rated 5 out of 5 stars

It’s not when things go smoothly but when things don’t quite go to plan that you see the worth of a Company. In our case there were some issues to address regarding the installation of an en... See more

Company replied

Rated 5 out of 5 stars

Daren and Kayed fit a full new heating system to my old eighties house. They did a great job, taking much effort to protect my home. New pipes had to be erected and they made sure they were hidden an... See more

Company replied

Company details

  1. Energy Equipment and Solutions
  2. Environmental Renewable Natural Resources
  3. Green Energy Supplier
  4. Heating Equipment Supplier
  5. Insulation Contractor
  6. Solar Energy Company

About UK Energy Management Group Ltd

Written by the company

At UK Energy Management Group, we are dedicated to providing warmth, comfort, and energy efficiency to households across the UK. As a leading organisation in the ECO industry, our main objective is to deliver funded home energy upgrades to eligible households nationwide. We achieve this by leveraging the Energy Company Obligation (ECO) scheme, which enables us to enhance the energy efficiency of individual homes through various measures. These efforts not only improve living standards but also significantly reduce energy consumption. What drives us is our commitment to tackling fuel poverty and reducing carbon emissions in line with the targets set by our regulator, Ofgem. But we don't stop there. We are also creating job opportunities, both locally and nationally, while improving energy standards across the board. Our mission is to have a nationwide impact by promoting energy efficiency. Our expertise extends beyond energy upgrades to include home air conditioning and ventilation. At UK Energy Management, we offer professional consultancy and top-notch installation services to help you identify your home's best technologies and systems. We aim to ensure that your home is heated and cooled more efficiently than ever before. We are located in Sunderland and serve our clients both locally and nationwide. Our innovative solutions not only reduce your running costs but also your carbon emissions. Our team of expert engineers is certified to design, install, and maintain a diverse range of products, ensuring your home and work environments are comfortable throughout the year. At UK Energy Management, we are here for you, your home, and a greener UK. Visit ukem.co.uk

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 60% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Proffessional and knowledgeable

Mark and Brian arrived on time and got onto the tasks immediately. They have been very proffessional, informative and tidy. I have been kept up to date with the procedures as work has progressed and any questions i had have been answered. Thankyou.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing guys

Absolutely amazing guys. James and Callum are an asset to the company. Dispute the rain and the lateness they continued to do the job without moaning and still had a smile. Work was exceptional and tidy.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Good service

The contractors came promptly and carried out the work efficiently and professionally. Would recommend

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Josh , electrician

Josh was fantastic . Arrived on time. Worked really hard .Cleaned up afterwards , made sure everything was working as it should before he left
Lovely friendly lad
10/10😀

November 11, 2025
Unprompted review

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