I’m thrilled and very grateful for my heat pump installation, good bye cold house😃. The whole UKem team were all very helpful and all well-versed in their field, from my first contact with Custome... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lee and Lee visited my property today to install loft insulation, window trickle vents & mechanical ventilation in both my bathroom & kitchen. They arrived at the time specified, talked me through the... See more
Company replied
It’s not when things go smoothly but when things don’t quite go to plan that you see the worth of a Company. In our case there were some issues to address regarding the installation of an en... See more
Company replied
Daren and Kayed fit a full new heating system to my old eighties house. They did a great job, taking much effort to protect my home. New pipes had to be erected and they made sure they were hidden an... See more
Company replied
Company details
- Energy Equipment and Solutions
- Environmental Renewable Natural Resources
- Green Energy Supplier
- Heating Equipment Supplier
- Insulation Contractor
- Solar Energy Company
About UK Energy Management Group Ltd
Written by the company
At UK Energy Management Group, we are dedicated to providing warmth, comfort, and energy efficiency to households across the UK.
As a leading organisation in the ECO industry, our main objective is to deliver funded home energy upgrades to eligible households nationwide. We achieve this by leveraging the Energy Company Obligation (ECO) scheme, which enables us to enhance the energy efficiency of individual homes through various measures. These efforts not only improve living standards but also significantly reduce energy consumption.
What drives us is our commitment to tackling fuel poverty and reducing carbon emissions in line with the targets set by our regulator, Ofgem. But we don't stop there. We are also creating job opportunities, both locally and nationally, while improving energy standards across the board. Our mission is to have a nationwide impact by promoting energy efficiency.
Our expertise extends beyond energy upgrades to include home air conditioning and ventilation. At UK Energy Management, we offer professional consultancy and top-notch installation services to help you identify your home's best technologies and systems. We aim to ensure that your home is heated and cooled more efficiently than ever before.
We are located in Sunderland and serve our clients both locally and nationwide. Our innovative solutions not only reduce your running costs but also your carbon emissions. Our team of expert engineers is certified to design, install, and maintain a diverse range of products, ensuring your home and work environments are comfortable throughout the year.
At UK Energy Management, we are here for you, your home, and a greener UK.
Visit ukem.co.uk
Contact info
6 Crown Road, Quay West Business Village, SR5 2AL, Sunderland, United Kingdom
- 0191 466 1185
- info@ukem.co.uk
- www.ukem.co.uk
4.7
Excellent
2K reviews
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lee and Lee came this morning to…
Lee and Lee came this morning to install loft and wall insulation, and the experience was outstanding from start to finish. They explained the entire process clearly and took the time to answer all my questions. The work was completed efficiently and professionally.
I’m very pleased with their service and highly recommend them!
November 28, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Kamran Naeem,
Thank you for your fantastic 5-star review! We’re thrilled to hear about your outstanding experience with Lee and Lee during the installation of your loft and wall insulation. Our team takes great pride in explaining the process clearly and ensuring that all questions are answered.
Your recommendation means a lot to us! If you have any further feedback or require assistance, please feel free to reach out through our website.
Thank you once again for choosing UKEM!
Best regards,
UKEM Customer Service
The guys worked very fast and left the…
The guys worked very fast and left the house nice and clean and their work was very professional
November 27, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Arman Patel,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that our team worked quickly and left your home clean, while maintaining a professional standard throughout the service.
Your feedback is greatly appreciated, as it reinforces our commitment to providing a high-quality experience for all our customers.
Thank you once again for choosing UKEM. We truly appreciate your support and encourage you to let your friends and family know about our services!
Best regards,
UKEM Customer Service
Mark & Brian gave a very professional…
Mark & Brian gave a very professional service.
November 27, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Anna Noga,
Thank you so much for your fantastic 5-star review! We are thrilled to hear that Mark and Brian provided you with a professional service. Our team takes great pride in delivering high-quality assistance to enhance energy efficiency in homes.
Your positive feedback means a lot to us and reinforces our commitment to serving our customers well.
We appreciate your support in helping us improve energy efficiency across the UK!
Best regards,
UKEM Customer Service
Both fitters arrived introduced…
Both fitters arrived introduced themselves with professional manners
Got straight into the jobs explaining how they were going to be doing them didn’t stop and went beyond their duty in helping me clear some board out of loft couldn’t be more pleased with process from office staff on phone to chaps Lee and Lee who did wall and loft insulating once again thanking all of you credit to your company
November 18, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Betty Suarez,
Thank you for your fantastic 5-star review! We are thrilled to hear that both Lee and Lee provided professional service while assisting with your wall and loft insulation. It's wonderful to know they went above and beyond to help you in clearing out the loft.
We appreciate your kind words about our office staff as well; they are indeed an essential part of our team.
Thank you once again for choosing UKEM. We truly value your feedback and hope to serve you again in the future!
Best regards,
UKEM Customer Service
Great guys and brilliant work
I had Lawrence and Sean to do my loft and window cavity installation. They were absolutely great, very clean, great attitude and lovely to talk to. Work was spot ion, thanks lads!
November 26, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Genie Boy,
Thank you for your fantastic 5-star review! We’re thrilled to hear that Lawrence and Sean provided you with excellent service during your loft and window cavity installation. Our team always aims to maintain high standards of cleanliness and a friendly attitude.
Your kind words about their work and approach mean a lot to us and motivate our staff to continue delivering top-notch service.
If you have any more questions or need assistance in the future, please don’t hesitate to get in touch.
Thanks once again for choosing UKEM, and please spread the word to your friends and family!
Best regards,
UKEM Customer Service
Issac was very Polite very professional…
Issac was very Polite very professional pacent understand caring helpful. Work very hard I would recommend to everyone.
November 26, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Mark,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that Issac showcased such professionalism and care during your experience with us. It’s great to know that you found him helpful and hard-working.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your positive feedback. Please feel free to contact us if you need any further assistance or have questions in the future.
Thank you for choosing UKEM, and we look forward to helping more people like yourself improve their home's energy efficiency!
Best regards,
UKEM Customer Service
Great workman and company to deal with
Great workman and company to deal with, couldn’t do enough to get the job done properly.
November 26, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear s ali,
Thank you for your fantastic 5-star review! We're thrilled to hear that you found our workman and the company to be exceptional. Our team always strives to go above and beyond to ensure every job is completed properly and to our customers' satisfaction.
Your kind words motivate us to continue providing top-notch service, and we truly appreciate you taking the time to share your experience.
Thank you once again for choosing UKEM. We’d love for you to share our services with your friends and family!
Best regards,
UKEM Customer Service
Loft insulatuon
Lee and Lee were amazing, straight in, job done, straight out, friendly and polite, kept everything tidy and informative! Would recommend.
November 26, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Morgan Emberson,
Thank you so much for your fantastic 5-star review! We are thrilled to hear that Lee and Lee provided you with friendly and efficient service, keeping everything tidy and informative.
Your recommendation means a lot to us, and we’re proud to have a team that embodies such professionalism and care.
If you have any further feedback or need assistance in the future, please don’t hesitate to get in touch with us.
Thank you once again for choosing UKEM, and we appreciate your support in helping others improve their home's energy efficiency!
Best regards,
UKEM Customer Service
Good job done.Very professional and…
Good job done.Very professional and quick . Clean and tidy work.
November 25, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Majid Hassan,
Thank you for your fantastic 5-star review! We're thrilled to hear that you found our service to be professional and efficient, and that you appreciated the clean and tidy work carried out.
We value your feedback immensely as it motivates us to maintain high standards in all our projects. Should you require any further assistance or have other queries in the future, please do not hesitate to get in touch with us.
Thank you again for choosing UKEM.
Best regards,
UKEM Customer Service
Reply from UK Energy Management Group Ltd
Dear Rebecca Baldesare,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you had a great experience with Shaun and Mich. Our team works hard to ensure our customers receive top-notch service, and it's rewarding to know their efforts are appreciated.
If there's anything else you would like to share or any additional support you need, please feel free to reach out. We’re here to help!
Thank you once again for choosing UKEM. We value your feedback and look forward to serving you in the future.
Best regards,
UKEM Customer Service
Fast enough to get you something installed!
I had some heaters installed by them on a government grant. Up until installation, not an issue. Then two people who I 'think' were electrical engineers turned up and installed my heaters, which included 2 storage heaters. They were done in literally 2 hours and seemed far more concerned with getting to their next job rather than making sure this was done right. Very hasty exit and I basically got a manual and was told, oh, we just fit em. Out the door!
Both heaters tripped within a week. Elnur came out, found out one of the heaters was so poorly put together that the heat was escaping and tripping the limiter. He put it back together. The other one had also been poorly installed, the grate where the heat escapes hadn't even been screwed on! I assume it was an electrician and an apprenctice electrician, the apprentice did both heaters, the work was not checked.
After care! None existent! Can't get through on the phone. Texts go unanswered. I was told they had received a report from Elnur about the condition of the builds, heard nothing from that! The only text I received was an apology because said person was on annual leave! What, so nobody looks after cases when someone is absent?!
I have since turned the one heater off because it is not charging and is running on the boost function, which is expensive! If it's a manufacturing fault, fine, but the installer is supposed to rectify any problems! This has not happened! I can only hope this doesn't affect my warranty!
Overall I have been left bitter by interactions, (or rather lack of) with this company. The actual heating company have helped me more and they didn't even install the heaters!
Avoid to be perfectly honest!
October 17, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Richard,
Thank you for taking the time to share your experience with us. We appreciate your feedback and understand your frustration regarding the installation and aftercare of your heaters.
You mentioned, "I assume it was an electrician and an apprentice electrician... The work was not checked". We aim for our team to perform thorough installations, and your concerns will be noted for review.
We apologise for the lack of aftercare communication. It is important to us that our customers feel supported. We encourage you to reach out directly via our contact page at https://ukem.co.uk/contact-us/ so we can investigate your case further.
Thank you for bringing this to our attention, and we hope to assist you promptly.
Best regards,
UKEM Customer Service.
Lee and Lee turned up on time and…
Lee and Lee turned up on time and carried out the work quickly and professionally. Great team
November 21, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Geraldine Priestley,
Thank you for your fantastic 5-star review! We’re thrilled to hear that Lee and Lee provided you with prompt and professional service.
Your positive feedback means a lot to us and reinforces our commitment to delivering exceptional energy efficiency solutions. Our teams always aim to work efficiently while ensuring quality results.
If you have any further questions or need assistance, please feel free to reach out!
Thank you once again for choosing UKEM. We appreciate your support and hope to have the pleasure of serving you in the future.
Best regards,
UKEM Customer Service
Cosmin finished this job in super quick…
Cosmin finished this job in super quick time and worked solidly all week. Really happy with the job thank you!
November 21, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Clayre McKay,
Thank you for your fantastic 5-star review! We are thrilled to hear that Cosmin completed the job quickly and efficiently while working solidly throughout the week. Your satisfaction is our priority, and it’s great to know that you are really happy with the work done.
If you have any further feedback or questions about our services, please feel free to reach out.
Thank you once again for choosing UKEM. We truly appreciate your support and look forward to assisting you in the future.
Best regards,
UKEM Customer Service
Im fuming.
Im fuming. I've given a star for the work which has been carried out. I chose Uk Energy Management because of the high ratings on Trustpilot. First the Surveyor comes out, who I would rate as 5 star. Very thorough, explained everything that would happen from getting cavity wall and loft insulation followed by new thermostats, new radiators on pipework for the air source heat pump and informed me that there was enough light on our house for solar panels to be fitted (PV panels). First the cavity walls and loft insulation was done in one day. The job was done as it should be but they had no respect for us or the house and were they even informed that we had a child with mental health issues? Left mess and brick dust everywhere and used our neighbours garden aswell for their equipment. 20-11-2025 Chap comes round to change the thermostats and radiator valves. I asked him why he was putting the new valves on the old radiators and especially as the surveyor had told me the radiator pipes were 6mm and should be 10mm. He said I don't know mate I'm just doing valves and thermostats today. I thought it was a bit odd as they would have to drain the system again when they change the radiators. OK, job done well and worth 3-4 star rating. Today (21-11) Courtesy call asking me how the job went so I explained about the valves put on the old radiators, she replied "we're not fitting new radiators or air source heat pump or solar panels just cavity wall and loft insulation, radiator valves and thermostats" nothing else, so why did the surveyor explain in detail everything that would be fitted? I'm left with thermostats that seem to work via Internet connection. A thermostat in the airing cupboard I know nothing about, a thermostat in the hallway I don't know how to use and a broken oil boiler- Cheers guys. I'm fuming is putting it mildly
November 21, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Steven,
Thank you for taking the time to share your feedback. We truly appreciate hearing from our customers, as it helps us enhance our services. We understand your concerns regarding the surveyor's communication and the installation details, particularly regarding the radiator valves and thermostats.
We strive to maintain high standards, and it’s important for us to clarify any discrepancies that arise. If you have lingering questions about your installation or need assistance, please reach out via https://ukem.co.uk/contact-us for further investigation.
We hope to resolve these issues and appreciate your patience and understanding.
Best regards,
UKEM Customer Service.
Ukem's Lee and Lee
Lee and Lee worked virtually non-stop. They were helpful and efficient. They explained what needed explaining. They were polite and friendly . They left the house clean and tidy. Nice blokes
November 21, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Helen Marshall,
Thank you so much for your fantastic 5-star review! We're delighted to hear that Lee and Lee provided such helpful and efficient service during your energy efficiency upgrade.
It's wonderful to know they were polite, friendly, and left your home clean and tidy. Your kind words will surely motivate them and the rest of our team.
We appreciate your feedback and look forward to assisting you again in the future!
Warm regards,
UKEM Customer Service
Reply from UK Energy Management Group Ltd
Dear Rob,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you found our team quick and helpful. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service.
We’re here to assist you with any further energy efficiency needs you may have, so please don’t hesitate to reach out.
Warm regards,
UKEM Customer Service
Job was done very efficiently the guys…
Job was done very efficiently the guys were very polite and .Lee and Lee 10/10
November 20, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Manjinder Bagriya,
Thank you for your fantastic 5-star review! We’re delighted to hear that the job was completed efficiently and that our team, especially Lee, met your expectations with their politeness and professionalism.
Your feedback is truly appreciated, and it motivates us to continue delivering outstanding service. We’re glad to have made a positive impact on your home’s energy efficiency.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Best wishes,
UKEM Customer Service
The men who did the work were friendly…
The men who did the work were friendly and efficient! They explained what they were doing and kept us up to date along the way.
November 20, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Beth,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that the team made a positive impression during your energy efficiency installation.
It’s fantastic to know that they were friendly, efficient, and kept you informed throughout the process. We believe clear communication is key to a great service, and your feedback reassures us that we’re on the right path.
If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help!
Warm regards,
UKEM Customer Service
Very experienced and courteous…
Very experienced and courteous throughout installation and even repaired my loft hatch after doing the thermal work. Reliable and turned up on time and communication has been great throughout my upgrades to my home.
November 18, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Marion Owen,
Thank you so much for your fantastic 5-star review! We are delighted to hear that you found our team experienced and courteous throughout your installation.
It’s great to know that we could assist with the repair of your loft hatch following the thermal work, and we appreciate your recognition of our reliability and communication. Your feedback inspires us to continue delivering top-notch service to our customers.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to assisting you again!
Warm regards,
UKEM Customer Service
Lawrence and Sean arrived and…
Lawrence and Sean arrived and introduced themselves. The job was done efficiently and they cleaned up afterwards. Both very polite young men
November 18, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.