I’m thrilled and very grateful for my heat pump installation, good bye cold house😃. The whole UKem team were all very helpful and all well-versed in their field, from my first contact with Custome... See more
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Lee and Lee visited my property today to install loft insulation, window trickle vents & mechanical ventilation in both my bathroom & kitchen. They arrived at the time specified, talked me through the... See more
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It’s not when things go smoothly but when things don’t quite go to plan that you see the worth of a Company. In our case there were some issues to address regarding the installation of an en... See more
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Daren and Kayed fit a full new heating system to my old eighties house. They did a great job, taking much effort to protect my home. New pipes had to be erected and they made sure they were hidden an... See more
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Company details
- Energy Equipment and Solutions
- Environmental Renewable Natural Resources
- Green Energy Supplier
- Heating Equipment Supplier
- Insulation Contractor
- Solar Energy Company
About UK Energy Management Group Ltd
Written by the company
At UK Energy Management Group, we are dedicated to providing warmth, comfort, and energy efficiency to households across the UK.
As a leading organisation in the ECO industry, our main objective is to deliver funded home energy upgrades to eligible households nationwide. We achieve this by leveraging the Energy Company Obligation (ECO) scheme, which enables us to enhance the energy efficiency of individual homes through various measures. These efforts not only improve living standards but also significantly reduce energy consumption.
What drives us is our commitment to tackling fuel poverty and reducing carbon emissions in line with the targets set by our regulator, Ofgem. But we don't stop there. We are also creating job opportunities, both locally and nationally, while improving energy standards across the board. Our mission is to have a nationwide impact by promoting energy efficiency.
Our expertise extends beyond energy upgrades to include home air conditioning and ventilation. At UK Energy Management, we offer professional consultancy and top-notch installation services to help you identify your home's best technologies and systems. We aim to ensure that your home is heated and cooled more efficiently than ever before.
We are located in Sunderland and serve our clients both locally and nationwide. Our innovative solutions not only reduce your running costs but also your carbon emissions. Our team of expert engineers is certified to design, install, and maintain a diverse range of products, ensuring your home and work environments are comfortable throughout the year.
At UK Energy Management, we are here for you, your home, and a greener UK.
Visit ukem.co.uk
Contact info
6 Crown Road, Quay West Business Village, SR5 2AL, Sunderland, United Kingdom
- 0191 466 1185
- info@ukem.co.uk
- www.ukem.co.uk
4.7
Excellent
2K reviews
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From the moment Martin and Jack got to…
From the moment Martin and Jack got to the house to do the work, I knew it would be an excellent job.
First of all they explained the process again and everything that would be involved.
The length of time to do the work and what to expect.
They have been professional throughout, explaining each part of the job as they were going along.
For the amount of upheaval, drilling, plastering etc, they have endeavoured to keep as much as possible the level of dust and dirt to a minimum.
They have cleaned up after themselves every day and been incredibly polite.
Their standard of work is to the highest level and they constantly checked over their work and ensured, as a family, we had the least possible disruption to our daily routine.
Their level of work, attitude and finished product is something to be desired.
They are a credit to the company they work for and I'm more than happy to recommend them and their company
December 23, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Dewi,
Thank you so much for your fantastic 5-star review! We are thrilled to hear that Martin and Jack provided you with such excellent service and professionalism during their time at your home.
Your commendation of their approach to keeping disruption, dust, and dirt to a minimum, as well as their attention to detail, truly highlights the dedication of our team. We’re proud to know that you felt informed and comfortable throughout the process.
Your recommendation means a great deal to us, and we will certainly share your kind words with Martin and Jack. Thank you once again for choosing UKEM and for taking the time to share your experience!
Best regards,
UKEM Customer Service.
Huge shout out to Jay
Huge shout out to Jay. Came to upgrade the radiators which did become a bigger job than expected. Jay went above and did a proper job. Thank you - would use again.
December 16, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear James,
Thank you for your fantastic 5-star review! We're thrilled to hear that Jay provided excellent service and went above and beyond during your radiator upgrade.
Your feedback is truly appreciated, and it’s always great to know our team is making a positive impact. We pride ourselves on our commitment to quality workmanship and customer satisfaction.
Thanks again for your kind words, and feel free to share your experience with others who might benefit from our services!
Best regards,
UKEM Customer Service
The guys went above and beyond polite…
The guys went above and beyond polite and professional
December 16, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Mr Matt Marsden,
Thank you for your fantastic 5-star review! We're thrilled to hear that our team provided you with such polite and professional service.
Your kind words truly motivate us to maintain high standards. If you have any further feedback or suggestions, please feel free to reach out through our website.
We appreciate your support and hope you share your positive experience with others who might benefit from our services.
Best regards,
UKEM Customer Service
Had John and Lee do my loft insulation…
Had John and Lee do my loft insulation and ventilation they were very informative and given us some good advice we would highly recommend them
5* service
December 11, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Eleanor,
Thank you for your fantastic 5-star review! We are thrilled to hear that John and Lee provided you with informative service and valuable advice on your loft insulation and ventilation. It's great to know that you would highly recommend them.
Your satisfaction is our priority, and your feedback is invaluable in helping us maintain our high standards.
Thank you once again for choosing UKEM and for sharing your positive experience. We truly appreciate your support!
Best regards,
UKEM Customer Service
Great Teamwork
Sean and Lawrence did an amazing job with the Cavity wall insulation and loft insulation today. Friendly and polite, and very efficient. I would recommend this Company.
December 10, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Norfolk customer,
Thank you so much for your fantastic 5-star review! We are thrilled to hear that Sean and Lawrence provided you with exemplary service during your cavity wall and loft insulation installation. Our team always aims to be friendly, efficient, and professional, so your feedback is greatly appreciated.
Your recommendation means a lot to us, and it inspires our staff to continue delivering the highest quality service.
Thank you once again for choosing UKEM and for sharing your positive experience!
Best regards,
UKEM Customer Service
Had John and Lee to do my loft…
Had John and Lee to do my loft insulation and ventilation. They were brilliant. Highly recommended
December 10, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Tamanna Ahmed,
Thank you so much for your fantastic 5-star review! We are thrilled to hear that John and Lee provided brilliant service while working on your loft insulation and ventilation. Your recommendation means a lot to us.
At UKEM, we strive to deliver exceptional results and it’s great to see that reflected in your experience.
Thank you once again for choosing UKEM, and for sharing your positive feedback with others!
Best regards,
UKEM Customer Service
12 days with no heating or hot water…in the middle of winter
Have had a lot of issues with this company from when the heating was installed at the start of the year. I will however only explain my experience with my most recent issue with the company.
I reported my complaint via the website as advised by an agent at UKEM. My heating and hot water stopped working. This complaint was sent off to UKEM and I got a call from an engineer who worked for the company the next day to see if the issue could be rectified over the phone. It could not. We were then left for 8 days with no heating whatsoever. Took them 8 days to send out alternative heating so me and my daughter could stay warm in our house….in the middle of winter.
We were told numerous times it had to be us to contact the other companies about the heat pump as it was a part in it that had broke and that UKEM couldn’t do anything about it. To then be told by those said companies it was in fact UKEM that had to organise an engineer coming out. So essentially wasted time, time that could’ve been spent organising an engineer to come out.
We were told by UKEM that a part for the heat pump would be sent out as a priority by the evening of 02/12/25, at the very latest 03/12/25. This part was not delivered until 05/12/2025, 3 days after being promised this was getting sent out ASAP. The initial engineer that was supposed to come out to fix the issue had unfortunately broke down. These things can’t be helped, but no other engineer was sent out for another 4 days. Took a total of 12 days to actually send out an engineer to fix the heat pump. 12 days without the heating that was installed by UKEM to be fixed and 12 days before we had any hot water again.
We were told over and over again that it was being looked into as a priority. How is waiting 8 days for alternative heating seen as urgent, and how is 12 days to actually fix the heat pump seen as urgent?
The engineers that eventually came out managed to fix the heat pump, but they have since found out that the engineers who originally fitted the heat pump, did the wiring wrong. So I am now having to wait even longer for someone else to come out to sort that.
This company doesn’t seem to communicate well as there were multiple people involved in this complaint, some of those who weren’t really sure why they were being contacted. UKEM even asked if WE were willing to ask the sub contractors if they were happy sending the invoice to UKEM to be paid. How is that at all professional.
Have since been told that other customers have been experiencing the same issue as myself, the heat pumps breaking, and it taking a silly amount of time for it to be fixed. To live in a house with a nearly 2 year old and to have no heating or hot water and it not to be fixed for nearly 2 weeks, it really shows just how little this company cares for its customers health and wellbeing.
I have made a complaint about this to the company.
An apology is nowhere near acceptable enough for the stress I have had to go through with this company.
December 10, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Hannah,
Thank you for sharing your experience with us. We truly appreciate your feedback as it helps us improve our services.
You raised the concern, 'How is waiting 8 days for alternative heating seen as urgent, and how is 12 days to actually fix the heat pump seen as urgent?' We understand how distressing this situation must have been, particularly with a young child in the house, and we sincerely apologise for any inconvenience caused.
We take communication seriously and will ensure your feedback is noted for review. Should you wish for further investigation, please feel free to contact us at https://ukem.co.uk/contact-us/.
Thank you for your patience through this experience.
Best regards,
UKEM Customer Service.
The 2 Lee's came today to fit loft…
The 2 Lee's came today to fit loft insulation, nice and friendly, tidied up after themselves, highly recommended
December 9, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Joe,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you had a positive experience with Lee and Lee while fitting your loft insulation. Our team takes great pride in being friendly and ensuring that the job site is left tidy for our customers.
Your kind recommendation means a lot to us, and we appreciate your feedback.
Thank you once again for choosing UKEM, and we hope you enjoy the benefits of your improved energy efficiency!
Best regards,
UKEM Customer Service.
Lee & Lee
Lee & Lee arived at time they stated.
Great team fitted loft insulation vents to windows fans in kitchen and bathroom.
Very proffesional and polite.
Huge Thank you.
Very happy customer.
December 9, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Sharon,
Thank you for your fantastic 5-star review! We’re thrilled to hear that Lee & Lee were punctual and provided you with a professional and polite service while fitting your loft insulation and vents.
Your satisfaction is our top priority, and it’s wonderful to know that you are a very happy customer. We truly appreciate your kind words and thanks!
Should you have any further questions or need assistance, please feel free to reach out.
Thank you once again for choosing UKEM and for your support!
Best regards,
UKEM Customer Service
The two gentlemen who turned up was…
The two gentlemen who turned up was great lads super helpful. let us know what was
December 8, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Mike,
Thank you for your fantastic 5-star review! We're thrilled to hear that the two gentlemen who visited you were helpful and made a positive impact during their time at your home.
Your feedback means a lot to us as it helps us ensure that our team maintains a high level of service and support.
We appreciate you taking the time to share your experience. If there's anything further you'd like to discuss, feel free to reach out to us.
Thank you once again for choosing UKEM!
Best regards,
UKEM Customer Service
Once Hamza was able to get the correct…
Once Hamza was able to get the correct parts, he worked hard. Very nice man and his assistant equally nice.
Once again it was the office that fell down. I cannot fault the work or both men..
December 4, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Graham,
Thank you for your fantastic 5-star review! We are thrilled to hear that Hamza and his assistant provided diligent and friendly service. It's great to know that the quality of their work met your expectations.
We appreciate your feedback regarding the office communication and will certainly take it into consideration for future improvements. Your insights help us refine our processes.
Once again, thank you for taking the time to share your experience with UKEM. Your support means a lot to us!
Best regards,
UKEM Customer Service.
Reply from UK Energy Management Group Ltd
Dear Mr Cameron Rose,
Thank you for your fantastic 5-star review! We're thrilled to hear that you found our service fast and professional. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience.
It's wonderful to see our team making a positive impact on improving energy efficiency in homes, and your feedback motivates us to continue delivering high-quality service.
Thank you once again for choosing UKEM. We hope you'll consider spreading the word to friends and family who may also benefit from our government-funded solutions!
Best regards,
UKEM Customer Service
20th october had work done on EC04…
20th october had work done on EC04 grant , where to start .
Damage to my roof was left for 6 weeks with water coming into my loft from the broken tiles and the lead flashing lifted to instal solar panels fob off for weeks deny they did the damage 7 crack or broken tiles.Solar storage heaters !! 1 was installed but not set up correctly the other one was put in my bedroom where it was sated that storage heaters are not suitable but they did put one in the room and not a Solar powered heater which did not work at all and till the Elnur gabarron engineer came and checked the heaters only to be told that again not a suitable bedroom heater and that it was an obsolete model that they no longer make and not solar powered , I have had to switch it off as so expensive .
Scaffholding was left up for 5 weeks covering my and my neighbours windows constantly asked for them to be removed only to be fobbed off !!
Terrilbe wiring done on 2 extractor fans the kitchen one was wired from my main light with 3 pieces of trunking ziz zagging across my ceiling , the other 1 in the bathroom was wired directly into the mains and runs 24/7 so that is now also switched off .
Customer service advisors are inept due to lack of knowledge and understanding of the job .
4 different people on my complaint no one knew what the other one ahd said previousley.
The outcome is that we have paid for a private roofing company to do the repairs and as I am writing this an electrcian is in my house correcting all the bad wiring .
My feeling is that i am very grateful to the goverment for the grant to try and help me keep warm during the winter and it annoys me that UKEM are getting paid 1000s of pounds of tax payers money to do such a terrible job .I have had weeks of e mails and phone calls mostly made by me which has been very stressful I am a 75 year old lady living alone it is not right to allow UKEM to continue EC04 work .
Update since writing ths review as if by magic UKEM are now trying to contact me by txt phone and e mails finny thing is in over the last 7 weeks they could,nt do this i made 11 phone calls totaling 125 minutes and 26 e mails to little to late in my opinion !!
October 20, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Janet,
Thank you for your feedback regarding your recent experience with our services. We're truly sorry to hear about the challenges you've faced with your installation and the subsequent issues you've raised regarding your roof and heating solutions.
You mentioned:
- "Where to start" with the damage and issues, highlighting ongoing dissatisfaction with service response.
- Concerns surrounding inadequate customer service, specifically regarding communication.
We understand your frustration and appreciate the time you've taken to share this with us. Please do reach out via our contact page at https://ukem.co.uk/contact-us/ for a thorough investigation into these matters. We value your feedback and are committed to improving our services.
Best regards,
UKEM Customer Service
The two lads
The two lads, john and lee were fantastic. Left no mess behind. Did a brilliant job. Two great geordies
December 2, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Abdul,
Thank you for your fantastic 5-star review! We’re thrilled to hear that John and Lee provided excellent service and left your home tidy after their visit. It's wonderful to know you appreciated their hard work and professionalism.
We value your feedback immensely, and your kind words will definitely be shared with our team.
Thanks again for choosing UKEM and for recognising our staff's efforts. We appreciate your support and are grateful for your feedback!
Best regards,
UKEM Customer Service
Very happy with the whole experience…
Very happy with the whole experience from initial contact, deliver and installation. The guys were very professional and did a lovely job. Very happy with my new heating system.
Thank you!😀
November 26, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Ally Ross,
Thank you for your fantastic 5-star review! We are thrilled to hear that you are very happy with your entire experience, from the initial contact to the installation of your new heating system. Our team takes pride in providing professional service and ensuring a high-quality job, so it’s wonderful to know that this was reflected during your experience.
We appreciate your feedback and are grateful for your kind words. Enjoy your new heating system!
Best regards,
UKEM Customer Service.
Great communication and process
The process was explained throughout and people turned up when they were meant to.
This has helped us achieve something as a family we would never have been able to afford. It’s meant our home energy rating has improved and we are not worrying about running out of oil.
November 24, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Sarah Dufton,
Thank you for your fantastic 5-star review! We're thrilled to hear that our team effectively communicated and that everything ran smoothly. It's wonderful to know that our services helped your family achieve improvements in your home's energy rating.
We're especially pleased that you're no longer worried about running out of oil – it's our goal to enhance the comfort and efficiency of your home.
Your feedback is invaluable to us, and we truly appreciate you taking the time to share your experience. Thank you once more for choosing UKEM!
Best regards,
UKEM Customer Service
Chris & callus did cavity wall…
Chris & callus did cavity wall installation was very efficient & tidied up after themselves
December 1, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear MISSTINACLARKE,
Thank you for your fantastic 5-star review! We're thrilled to hear that Chris and Callus provided efficient service during your cavity wall installation and made sure to tidy up afterwards. We aim to deliver the best experience possible, and it's great to know that we met your expectations.
Your feedback is highly appreciated, and we will ensure to share this positive experience with the team.
Thank you once again for choosing UKEM. We appreciate your support!
Best regards,
UKEM Customer Service.
Smooth install of hive
Great communication, helpful and everything ran smoothy Rehail and Noman hive installation
December 1, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Janine,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found our communication helpful and that your hive installation by Rehail and Noman went smoothly.
Your positive feedback is greatly appreciated, and it truly motivates our team to continue providing excellent service. If you have any further thoughts or need assistance, feel free to reach out through our website.
Thanks again for your kind words, and we hope you enjoy the benefits of your new installation!
Best regards,
UKEM Customer Service
AVOID AVOID AVOID. THEY TAKE THE GOVERNMENT MONEY AND DO A SUBSTANDARD JOB
9 months ago they installed a new hatch as part of a bigger project. Today my loft is being decked by a carpenter so it can be used as storage. He went up to start the work and whoever had fitted the new hatch had also cut through supporting beams and just left them. Which means that if anyone had attempted to get up into the loft, they would have just fallen through the ceiling. I’m so vexed and will be on to this company on Monday when they open. It was shoddy workmanship and frankly very dangerous. Resulting in me being another couple of £100 out of pocket trying to correct it
November 29, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear UK customer,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your recent experience with the installation work. Safety and quality are our top priorities, and we take your concerns seriously.
You mentioned, "whoever had fitted the new hatch had also cut through supporting beams and just left them," and we understand the frustration this has caused. We encourage you to contact us directly via our website at https://ukem.co.uk/contact-us/ so we can investigate this matter further and ensure it is resolved to your satisfaction.
Thank you once again for your valuable feedback.
Best regards,
UKEM Customer Service.
Very helpful person polite and answered…
Very helpful person polite and answered my questions so I understood the work being done excellent thankyou Isaac
November 28, 2025
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Margaret,
Thank you for your fantastic 5-star review! We're thrilled to hear that Isaac was helpful and polite, and that he took the time to answer your questions clearly.
Your positive feedback is greatly appreciated, as it motivates our team to continue delivering excellent service.
If you have any more thoughts or feedback, feel free to share. Thank you for choosing UKEM!
Best regards,
UKEM Customer Service
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