I’m thrilled and very grateful for my heat pump installation, good bye cold house😃. The whole UKem team were all very helpful and all well-versed in their field, from my first contact with Custome... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lee and Lee visited my property today to install loft insulation, window trickle vents & mechanical ventilation in both my bathroom & kitchen. They arrived at the time specified, talked me through the... See more
Company replied
It’s not when things go smoothly but when things don’t quite go to plan that you see the worth of a Company. In our case there were some issues to address regarding the installation of an en... See more
Company replied
Daren and Kayed fit a full new heating system to my old eighties house. They did a great job, taking much effort to protect my home. New pipes had to be erected and they made sure they were hidden an... See more
Company replied
Company details
- Energy Equipment and Solutions
- Environmental Renewable Natural Resources
- Green Energy Supplier
- Heating Equipment Supplier
- Insulation Contractor
- Solar Energy Company
About UK Energy Management Group Ltd
Written by the company
At UK Energy Management Group, we are dedicated to providing warmth, comfort, and energy efficiency to households across the UK.
As a leading organisation in the ECO industry, our main objective is to deliver funded home energy upgrades to eligible households nationwide. We achieve this by leveraging the Energy Company Obligation (ECO) scheme, which enables us to enhance the energy efficiency of individual homes through various measures. These efforts not only improve living standards but also significantly reduce energy consumption.
What drives us is our commitment to tackling fuel poverty and reducing carbon emissions in line with the targets set by our regulator, Ofgem. But we don't stop there. We are also creating job opportunities, both locally and nationally, while improving energy standards across the board. Our mission is to have a nationwide impact by promoting energy efficiency.
Our expertise extends beyond energy upgrades to include home air conditioning and ventilation. At UK Energy Management, we offer professional consultancy and top-notch installation services to help you identify your home's best technologies and systems. We aim to ensure that your home is heated and cooled more efficiently than ever before.
We are located in Sunderland and serve our clients both locally and nationwide. Our innovative solutions not only reduce your running costs but also your carbon emissions. Our team of expert engineers is certified to design, install, and maintain a diverse range of products, ensuring your home and work environments are comfortable throughout the year.
At UK Energy Management, we are here for you, your home, and a greener UK.
Visit ukem.co.uk
Contact info
6 Crown Road, Quay West Business Village, SR5 2AL, Sunderland, United Kingdom
- 0191 466 1185
- info@ukem.co.uk
- www.ukem.co.uk
4.7
Excellent
2K reviews
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Project engery solutions excellent…
Prolec engery solutions excellent service would recommend
January 23, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Stephen Howells,
Thank you for your fantastic 5-star review! We are thrilled to hear that you found Prolec Energy Solutions to provide excellent service and that you would recommend us. Customer satisfaction is our top priority, and your kind words truly motivate our team to continue delivering high-quality service.
We appreciate your feedback and hope to support more customers in improving their home's energy efficiency just as you experienced.
Thank you once again for your support!
Best regards,
UKEM Customer Service.
Reply from UK Energy Management Group Ltd
Dear Thomas Bowen,
Thank you for your fantastic 5-star review! We're thrilled to hear that our team was on time, clean, and respectful while carrying out the service. Your positive feedback is genuinely appreciated and motivates us to maintain our high standards.
Thank you again for choosing UKEM and for taking the time to share your experience. We hope you enjoy the benefits of improved energy efficiency in your home!
Best regards,
UKEM Customer Service.
Lee and Lee
I cannot say enough good things about Lee and Lee. They came down late in the afternoon (not their fault! They had another job first) to start what was a really tough insulation job and didn’t stop until it was completely finished by 8:30pm. Nothing was too much trouble and there were absolutely no problems along the way. They worked in a clean, methodical, and professional manner the entire time, and on top of that they were genuinely two amazing people. Their work ethic and attitude were outstanding. I honestly cannot thank them enough and would highly recommend them to anyone.
January 21, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Katherine Smart,
Thank you for your fantastic 5-star review! We are thrilled to hear such positive feedback about Lee and Lee. Their professionalism and dedication to ensuring the insulation job was completed to your satisfaction reflect the high standards we aim for at UKEM.
It’s wonderful to know that their work ethic and friendly attitudes made a lasting impression on you. We truly appreciate your kind words and your recommendation to others.
If you have any further comments or suggestions, please feel free to reach out to us.
Thank you once again for choosing UKEM!
Best regards,
UKEM Customer Service.
Amazing boys done really good work
Amazing boys done really good work, they were clean and tidy thanks
January 21, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Michelle,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that our team made a positive impression with their work and maintained cleanliness during the process.
Your feedback is immensely appreciated, and it motivates our team to continue delivering top-quality service. Thank you for choosing UKEM.
We’re grateful for customers like you who take the time to share their experiences with us!
Best regards,
UKEM Customer Service
excellent service from Miles job well…
I excellent service from Miles job well done
January 21, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Annalease,
Thank you for your excellent 5-star review! We're thrilled to hear that you received outstanding service from Miles. Striving for high-quality support is our priority, and it’s fantastic to know we met your expectations.
We appreciate you taking the time to share your feedback, and we will be sure to pass your kind words onto Miles and the team.
Thank you for choosing UKEM for your energy efficiency needs!
Best regards,
UKEM Customer Service
The work was done quickly and with high…
The work was done quickly and with high quality. Good communication. Thank you
January 21, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Evija Reidzāne,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our service to be quick and of high quality, and that our communication met your expectations.
Your kind words mean a lot to us and motivate our team to continue delivering top-notch service.
We appreciate your feedback and are glad you had a positive experience. Thank you for choosing UKEM, and we hope you enjoy the benefits of your improved energy efficiency!
Best regards,
UKEM Customer Service
Had john and lee fitting my loft…
Had john and lee fitting my loft insulation and window vents all finished very quickly and tidy no real mess . Pleasure to meet them both
January 21, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Grant,
Thank you for your fantastic 5-star review! We're thrilled to hear that John and Lee provided quick and tidy service while fitting your loft insulation and window vents. It’s great to know you appreciated their professionalism and the cleanliness of the work area.
We value your feedback and will be sure to share your kind words with John and Lee as well as the team.
Thank you once again for choosing UKEM. We appreciate your support and hope you enjoy the benefits of your improved energy efficiency!
Best regards,
UKEM Customer Service
Lee & Lee are really great guys
Lee & Lee are really great guys, they know their stuff and theyre concerned about safety and customer satisfaction. They were happy to talk through things in detail and informed me of all they had done.
January 20, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Lottie,
Thank you for your fantastic 5-star review! We’re thrilled to hear that Lee & Lee made a positive impression. Their commitment to safety and customer satisfaction is indeed commendable, and it’s great to know they were able to explain everything clearly.
Your feedback is invaluable, and we appreciate you taking the time to share your experience with us. We’ll be sure to pass your compliments on to Lee & Lee.
Thank you once again for choosing UKEM, and for supporting our mission to improve energy efficiency in homes.
Best regards,
UKEM Customer Service
Dean and Mark were very helpful and…
Dean and Mark were very helpful and extremely efficient!! Top jobs, cheers!!
January 20, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear A G,
Thank you for your fantastic 5-star review! We're thrilled to hear that Dean and Mark provided you with helpful and efficient service. We always aim to deliver top-quality solutions for our customers' energy efficiency needs.
Your appreciation means a lot to us, and we will certainly share your kind words with Dean and Mark.
Thank you once again for choosing UKEM. We hope you continue to enjoy the benefits of your improved home energy efficiency!
Best regards,
UKEM Customer Service
Home Insulation.
We got cavity wall & loft insulation and kitchen & bathroom fans.
All of the work carried out to a good standard by nice lads followed by good customer service from the office.
I would highly recommend this company.
January 19, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Wayne,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you were satisfied with the cavity wall and loft insulation, as well as the kitchen and bathroom fans.
It’s great to know that our team not only delivered quality work but also provided excellent customer service from the office. Your recommendation means a lot to us!
We appreciate your feedback and hope to continue making a positive impact on home energy efficiency across the UK.
Thanks once again for choosing UKEM! Please feel free to share our services with family and friends who may also benefit.
Best regards,
UKEM Customer Service.
Cavity wall insulation
The team was polite, professional and efficient. The work was finished to a high standard.
January 16, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Mojoko Noah,
Thank you for your excellent 5-star review! We're thrilled to hear that you found our team polite, professional, and efficient, and that the work was completed to a high standard. Your positive feedback is greatly appreciated and fuels our commitment to delivering top-notch services.
If you have any further feedback or suggestions, feel free to share.
Thank you once again for choosing UKEM! We truly value your support.
Best regards,
UKEM Customer Service
Excellent loft and vent insulation
Had John and Lee do my loft insulation and vent insulation. They have done an excellent job and very experienced and knowledgeable in there field. They treat my home like there home and my home is very old and they took the time to diagnose the problem and fit the insulation in the ceiling , so it was neat and tidy rather than drilling big holes. They were so kind and neat and tidy complete experts and so grateful for the work they have done today !
January 16, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Parry Quaynor,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that John and Lee provided excellent service in fitting your loft and vent insulation. Their dedication to treating your home with respect and ensuring the work was completed tidily reflects our commitment to quality.
Your compliments about their expertise and care are truly appreciated, and we will make sure to pass on your kind words to them.
Thank you once again for choosing UKEM, and we hope our services continue to make your home more energy efficient!
Best regards,
UKEM Customer Service
cavity wall insulation
I had cavity wall insulation, vents on my windows and a fan in my bathroom. The work was carried out to a high standard. However, be aware its a messy process. I could feel the difference on the first evening, my house felt much warmer. Thankyou. I would recommend.
January 14, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Sandra,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found the cavity wall insulation and other installations to be of high quality, and that you felt the benefits almost immediately with your home feeling much warmer.
We appreciate your note about the messiness of the process; our team works hard to minimise disruption where possible. Your recommendation means a lot to us!
Thank you again for choosing UKEM, and for taking the time to share your experience.
Best regards,
UKEM Customer Service
Jamie was very knowledgeable and professional
Jamie had a long drive to get to my house and a very early start. He arrived on time and very bubbly.
Very professional and I felt at ease with him in my home while working away bless him. 100% would be happy to recommend this young man. I’m not very tech smart, but understood all the modern controllers being installed alongside my boiler because he was patient enough to take his time and not rush me.
many thanks indeed much appreciated!!!
Mrs Owen
Poole, Dorset
January 13, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Marion Owen,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that Jamie provided you with such knowledgeable and professional service. It's great to know that you felt at ease during his visit, and that he was able to explain the modern controllers in a way that you understood.
Your kind words about Jamie’s patience and bubbly nature truly highlight the level of service we aim to deliver. We appreciate your willingness to recommend him to others!
Thank you once again for your feedback and support. We wish you all the best in your home’s improved energy efficiency!
Best regards,
UKEM Customer Service
The guys were cheery
January 13, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Libby Cripps,
Thank you for your kind 4-star review! We're thrilled to hear that our team made a positive impression with their cheerful attitude. It's always our goal to create a pleasant experience for our customers.
We appreciate your feedback and I will be sure to notify management about your experience to help us continually improve our services.
If there’s anything more specific you would like to share about how we can enhance our service further, please feel free to let us know.
Thank you once again for choosing UKEM!
Best regards,
UKEM Customer Service
Brilliant team managed to process my…
Brilliant team managed to process my ECO4 application and install my cavity wall insulation in the space of 3 months. I now have a well insulated house and an uprated EPC.
January 12, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Michael Mansfield,
Thank you for your fantastic 5-star review! We’re thrilled to hear that our brilliant team was able to process your ECO4 application and install your cavity wall insulation so efficiently. It's wonderful to know that your home is now well-insulated and that you have achieved an uprated EPC.
Your feedback motivates us to continue providing excellent service. If you have any further comments or require assistance, please don't hesitate to reach out.
Thank you once again for choosing UKEM. We truly appreciate your support!
Best regards,
UKEM Customer Service
Lee and Lee attended to do our…
Lee and Lee attended to do our insulation. They were really efficient and polite. They did a great job
January 9, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Gemma,
Thank you for your fantastic 5-star review! We are thrilled to hear that Lee and Lee provided you with efficient and polite service while completing your insulation.
Your appreciation for their hard work means a lot to us, and it’s great to know that you are pleased with the job they did.
Thank you once again for choosing UKEM. We truly value your feedback and encourage you to share our services with others who might benefit.
Best regards,
UKEM Customer Service
Lee and Lee from UKEM did a fantastic…
Lee and Lee from UKEM did a fantastic job and I am very pleased with the work they have done. Both were friendly, professional, and worked to a very high standard.
I would highly recommend their service!
Thanks Lee and Lee!
January 8, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Kevin Cronogue,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that Lee and Lee provided friendly and professional service, completing their work to a high standard. Your recommendation means a lot to us!
We appreciate your positive feedback and will share your kind words with Lee and Lee. They will be delighted to know they made such a positive impact during your experience with UKEM.
Thank you once again for choosing us, and for taking the time to share your experience. If you have any further comments or thoughts, please feel free to reach out.
Best regards,
UKEM Customer Service
Had John and Lee do my loft insulation…
Had John and Lee do my loft insulation and ventilation . Absolutely brilliant guys who put their customers first. Explained what was happening as they completed the work. Conscious about leaving everywhere clean and tidy. Would highly recommend these guys as they both take enormous pride in what they do.
Thanks lads.
January 8, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear MISSLAURENOVERTON,
Thank you for your fantastic 5-star review! We’re thrilled to hear that John and Lee provided you with such brilliant service during your loft insulation and ventilation.
We pride ourselves on our team’s commitment to customer satisfaction, and it’s wonderful to know that they explained the process clearly and left your home tidy. It's feedback like this that motivates our team to continue taking pride in their work.
Thank you once again for recommending us. We truly appreciate your support!
Best regards,
UKEM Customer Service
The two Lees were lovely
The two Lees were lovely. Told me what they were doing and tidied themselves up after wards.
January 7, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Katie Rowan,
Thank you for your fantastic 5-star review! We're thrilled to hear that you found the two Lees lovely and that they communicated effectively while completing their work. It's great to know that they tidied up afterwards as well—we pride ourselves on providing a tidy and respectful service.
Your feedback is invaluable to us, and we appreciate you taking the time to share your experience.
Thank you once again for choosing UKEM, and please feel free to recommend us to your friends and family who may also benefit from our services.
Best regards,
UKEM Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.