I’m thrilled and very grateful for my heat pump installation, good bye cold house😃. The whole UKem team were all very helpful and all well-versed in their field, from my first contact with Custome... See more
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Review summary
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What people talk about most
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Lee and Lee visited my property today to install loft insulation, window trickle vents & mechanical ventilation in both my bathroom & kitchen. They arrived at the time specified, talked me through the... See more
Company replied
It’s not when things go smoothly but when things don’t quite go to plan that you see the worth of a Company. In our case there were some issues to address regarding the installation of an en... See more
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Daren and Kayed fit a full new heating system to my old eighties house. They did a great job, taking much effort to protect my home. New pipes had to be erected and they made sure they were hidden an... See more
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Company details
- Energy Equipment and Solutions
- Environmental Renewable Natural Resources
- Green Energy Supplier
- Heating Equipment Supplier
- Insulation Contractor
- Solar Energy Company
About UK Energy Management Group Ltd
Written by the company
At UK Energy Management Group, we are dedicated to providing warmth, comfort, and energy efficiency to households across the UK.
As a leading organisation in the ECO industry, our main objective is to deliver funded home energy upgrades to eligible households nationwide. We achieve this by leveraging the Energy Company Obligation (ECO) scheme, which enables us to enhance the energy efficiency of individual homes through various measures. These efforts not only improve living standards but also significantly reduce energy consumption.
What drives us is our commitment to tackling fuel poverty and reducing carbon emissions in line with the targets set by our regulator, Ofgem. But we don't stop there. We are also creating job opportunities, both locally and nationally, while improving energy standards across the board. Our mission is to have a nationwide impact by promoting energy efficiency.
Our expertise extends beyond energy upgrades to include home air conditioning and ventilation. At UK Energy Management, we offer professional consultancy and top-notch installation services to help you identify your home's best technologies and systems. We aim to ensure that your home is heated and cooled more efficiently than ever before.
We are located in Sunderland and serve our clients both locally and nationwide. Our innovative solutions not only reduce your running costs but also your carbon emissions. Our team of expert engineers is certified to design, install, and maintain a diverse range of products, ensuring your home and work environments are comfortable throughout the year.
At UK Energy Management, we are here for you, your home, and a greener UK.
Visit ukem.co.uk
Contact info
6 Crown Road, Quay West Business Village, SR5 2AL, Sunderland, United Kingdom
- 0191 466 1185
- info@ukem.co.uk
- www.ukem.co.uk
4.7
Excellent
2K reviews
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cavity walls & Hive
I had my cavity walls insulated and what a difference it has made in my house to maintaining the heat. Two fantastic guys did the insulation and they did a very tidy job. Also I had a hive fitted by another two fantastic guys!
Thank you UKEM for making the process relaxed and stress free by keeping me informed throughout all the work being carried out.
January 20, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Natalie Wray,
Thank you for your fantastic 5-star review! We are thrilled to hear that your cavity wall insulation has made such a positive difference in maintaining the heat in your home.
It's wonderful to know that our team provided a tidy and professional service, and we appreciate your kind words about the Hive installation as well.
At UKEM, we aim to make the process as relaxed and stress-free as possible, so we’re glad you felt informed throughout the work.
Thank you once again for choosing UKEM and for sharing your experience!
Best regards,
UKEM Customer Service.
DO NOT USE THIS COMPANY...
DO NOT USE THIS COMPANY...THEY USE CHEAP CRAP MATERIALS USED
Don't trust
I tried calling to discuss the installation of the extractor fans in
the kitchen extractor is ok but It lets cold air in(draught) it needs a non return air system fitted,I will to photo of the wiring (trunking) and the white frame has some gaps or missing sealant in certain areas, which could be a source of drafts or moisture ingress...a rite mess..
the bathroom extractor is not quiet it is constantly buzzing even when the red light goes out.i have to try and switch it off at the plug But the plug is so high it's about 10 ft and I think it should be a lot lower..and the switch not fitted very well..
IAM still not happy with the window vents, there's no point in me sending photos of them because they look ok but they do not work correctly even when closed they are draughty.i Wii take a video and put a feather it front of vents.
the hive system is really nice but the hive app on my phone won't connect to the internet through the WiFi.
UEM would not repair anything and I was told that they are happy with what they have done
I have had to pay a professional company to fix all of there crap.
January 10, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
We’re disappointed to read this, as we work hard to ensure our materials and workmanship meet our customers’ expectations. We haven’t been able to identify the issue from this review alone, so we encourage you to reach out to us directly so we can investigate and resolve any genuine concerns.
Thanks
The UKEM Team
Darren and Kayden were wonderful
Darren and Kayden were wonderful. Fabulous workers wonderful and excellent tradesmen. They removed a back boiler and fitted a new combi also new radbots.
January 30, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Karen,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that Darren and Kayden provided you with wonderful service and that you are pleased with the new combi boiler and radiators.
Your feedback on our team’s excellent workmanship means a lot to us and reinforces our commitment to delivering top-quality solutions to our customers.
If you have any further thoughts to share or need assistance in the future, please feel free to reach out.
Thank you once again for choosing UKEM!
Best regards,
UKEM Customer Service
Liam
Liam, the installer was professional and courteous, nothing was too much trouble for him, if I had any questions he would take his time and explain to to me
Ron Still
January 28, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Ron Still,
Thank you for your fantastic 5-star review! We’re thrilled to hear that Liam provided such professional and courteous service. Our team is dedicated to ensuring all questions are addressed and that our customers feel supported every step of the way.
Your feedback is invaluable to us, and we’ll ensure that Liam’s excellent service is recognised.
Thank you once again for choosing UKEM. If you have any further feedback or require assistance, feel free to reach out to us.
Best regards,
UKEM Customer Service
Great service from company
Great service from company, Protect Energy Solutions have just installed my fans and happy with the job
January 29, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Abid Hussain,
Thank you for your fantastic 5-star review! We are thrilled to hear you are happy with the installation of your fans by Protect Energy Solutions. Providing great service is our top priority, and it's wonderful to know that we met your expectations.
Your satisfaction means a lot to us, and we appreciate your kind words.
Thank you once again for choosing UKEM and for sharing your positive experience. We hope you enjoy the benefits of your improved energy efficiency!
Best regards,
UKEM Customer Service
John and Lee carried out the loft…
John and Lee carried out the loft installation and ventilation. They clearly explained the process throughout and completed the work to a high professional standard.
January 29, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Christopher Johnson,
Thank you for your fantastic 5-star review! We're thrilled to hear that John and Lee provided a clear explanation throughout the loft installation and ventilation process, and that they completed the work to a high professional standard.
Your feedback is greatly appreciated and motivates us to continue delivering exceptional service.
Thank you once again for choosing UKEM and for sharing your experience! We hope you enjoy the benefits of your improved home's energy efficiency.
Best regards,
UKEM Customer Service
Sean and Mitch did a great job
Sean and Mitch did a great job insulating the loft. Efficient and tidy, nice guys. Arrived bang on time
Had cavity wall insulation fitted too, great job and Lee and Lee were great fun. Cleaned up and very happy with the result
January 29, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Tony Newton,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that Sean and Mitch provided you with efficient and tidy service while being nice guys.
Your kind words about their punctuality mean a lot to us, as we always aim to respect our customers' time. We will be sure to share your feedback with Sean and Mitch, as they will appreciate hearing your praise.
Thank you again for choosing UKEM, and we hope you'll share our services with family and friends who may also benefit!
Best regards,
UKEM Customer Service
Mark percy and Brian
Mark percy and Brian
Brilliant service really tidy job and considerate and friendly contractors
January 28, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Maureen Saunders,
Thank you for your brilliant 5-star review! We’re thrilled to hear that you experienced a tidy job from Mark and Brian, and that our contractors were considerate and friendly.
Your positive feedback means a lot to us, and we are proud of our team for delivering exceptional service.
Thank you once again for choosing UKEM, and please feel free to recommend us to your friends and family who might benefit from our energy efficiency solutions!
Best regards,
UKEM Customer Service
Had a John and leek do my loft…
Had a John and leek do my loft insulation and ventilation . Very quick very informative .. would definitely recommend these 2 guys .they clean ip.after them , a pleasure to deal with them
January 28, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Sarah,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that John and Leek provided you with efficient and informative service for your loft insulation and ventilation. It’s great to know that they left your space tidy after their work, as we value cleanliness and professionalism.
Your recommendation means a lot to us, and we will make sure to pass on your kind words to John and Leek.
Thanks again for choosing UKEM! Please share our details with anyone who might be interested in improving their home's energy efficiency.
Best regards,
UKEM Customer Service
A credit to the company
Smashing young lad good work ethics and very polite.
January 28, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Kevin,
Thank you for your fantastic 5-star review! We are thrilled to hear that our team member made such a positive impression with his work ethic and politeness.
Your kind words truly reflect our commitment to delivering excellent service. We appreciate you taking the time to recognise our efforts and will certainly pass your feedback on to our team.
Thank you once again for your support of UKEM. Please feel free to recommend us to friends and family who may benefit from our energy efficiency services!
Best regards,
UKEM Customer Service
Very pleasant
Very pleasant, quick and efficient. They fixed a problem with my lights that they weren’t even here for. Would definitely use them again
January 27, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Jade W,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found our service to be quick and efficient. It’s great to know we could resolve an issue with your lights while attending to your primary needs.
We appreciate your kind words and would be grateful if you could share your experience with friends and family who may benefit from our fully government-funded energy efficiency solutions.
Thank you once again for choosing UKEM!
Best regards,
UKEM Customer Service
Had John and Lee compete my loft…
Had John and Lee compete my loft insulation and ventilation, very professional all the way through and very polite and kept me informed of their work all the time and how long they would be!
Thank you ☺️
January 27, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear A Lloyd,
Thank you so much for your fantastic 5-star review! We are thrilled to hear that John and Lee provided you with professional and polite service while completing your loft insulation and ventilation. Keeping our customers informed throughout the process is very important to us.
We truly appreciate your kind words and your support for UKEM. If you have any further feedback or questions, please feel free to reach out through our website.
Thank you once again for choosing UKEM!
Best regards,
UKEM Customer Service
Update on previous Review
Update on previous Review. I have to be honest that Ed and Scott have been amazing at getting things sorted out for us. Nothing has been any trouble. Thank you.
January 27, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Margaret,
Thank you for your fantastic 5-star review! We're thrilled to hear that Ed and Scott provided you with amazing support and that everything went smoothly for you.
Your positive feedback motivates us to continue delivering exceptional service.
We truly appreciate your kind words and thank you for choosing UKEM to enhance your home's energy efficiency.
Best regards,
UKEM Customer Service
Loft insulation and ventilation
Had John n Lee do our loft insulation and ventilation. They turned up on time, were very polite, and did the job properly. They talked me through the whole process from start to finish and made everything easy to understand. Really happy with the work and would definitely recommend.
January 27, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear rachel dixon,
Thank you for your fantastic 5-star review! We’re thrilled to hear that John and Lee provided you with a punctual and professional service while installing your loft insulation and ventilation. It’s encouraging to know they communicated clearly throughout the process, making it easy for you to understand.
Your recommendation means a lot to us. If you have any further questions or need assistance, please feel free to reach out.
Thank you once again for choosing UKEM and for your kind words!
Best regards,
UKEM Customer Service
Had John & Lee doing my loft insulation…
Had John & Lee doing my loft insulation & ventilation, they were great, very efficient, friendly. Extremely knowledgeable and would definitely recommend to anyone.
January 26, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Tracy,
Thank you for your fantastic 5-star review! We're thrilled to hear that John and Lee provided great service while installing your loft insulation and ventilation. It's wonderful to know that their efficiency, friendliness, and expertise made a positive impression on you.
Your recommendation means a lot to us, and we truly appreciate your feedback. If there’s anything else you’d like to share or if you have any further questions, feel free to reach out via our website.
Thank you once again for choosing UKEM!
Best regards,
UKEM Customer Service
Shaun and Mitch arrived on time
Shaun and Mitch arrived on time, friendly, helpful, respectful of property
January 26, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Mark,
Thank you for your fantastic 5-star review! We're thrilled to hear that Shaun and Mitch provided you with friendly and helpful service while being respectful of your property. It's great to know they arrived on time and made a positive impression.
Your feedback is invaluable to us, and we will ensure to share your kind words with the team.
Thanks once again for choosing UKEM, and we appreciate your recommendation to others who may benefit from our services!
Best regards,
UKEM Customer Service
Had John and Lea do my loft…
Had John and Lea do my loft insterlation and vents was very fast good service.
January 26, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Kim,
Thank you for your fantastic 5-star review! We're thrilled to hear that John and Lea provided you with fast and efficient service during your loft insulation installation.
Your feedback is greatly appreciated as it helps us ensure we maintain high standards. We're glad you found the service to your satisfaction!
Thank you once again for choosing UKEM. Should you have any further feedback, please feel free to reach out to us.
Best regards,
UKEM Customer Service.
What an excellent guy (Liam) Odin…
What an excellent guy (Liam) Odin energy north east, not only informative, soo helpful tidy and an all round decent chap.
January 25, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Richard,
Thank you for your amazing 5-star review! We are thrilled to hear that you found Liam from Odin Energy North East to be informative, helpful, and a decent chap. He truly embodies the excellent customer service we aim to provide.
Your kind words mean a lot to us and motivate our team to continue delivering top-notch energy efficiency solutions. We appreciate you taking the time to share your experience with us.
Thanks once again for choosing UKEM, and we hope you pass our details along to anyone who may benefit from our services!
Best regards,
UKEM Customer Service.
Lee and Lee
Lee and Lee were super professional. 2 great lads who are happy, have a good laugh and are very handsome.
Would recommend Lee and Lee anytime.
January 23, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Mandy,
Thank you for your fantastic 5-star review! We're thrilled to hear that Lee and Lee provided such a professional and enjoyable experience. It's wonderful to know their friendly demeanor contributed to your satisfaction.
We truly appreciate your recommendation and will pass on your kind words to Lee and Lee.
Thank you once again for sharing your experience with us, and please feel free to spread the word about UKEM’s services to your friends and family!
Best regards,
UKEM Customer Service
Chris and Sean were top lads and very…
Chris and Sean were top lads and very professional. Quick and efficient work and tidy everything up after themselves. Very pleased with the work
January 23, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Bradley Edwards,
Thank you for your glowing 5-star review! We're thrilled to hear that Chris and Sean provided you with top-notch service, showcasing their professionalism and efficiency while keeping your home tidy.
Your feedback about their quick and efficient work is much appreciated, and we will certainly share your kind words with them.
Thank you for choosing UKEM, and we appreciate you taking the time to share your experience with us. Please feel free to recommend us to anyone who may benefit from our services!
Best regards,
UKEM Customer Service
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