Emails I sent with questions about the fabric I was interested in prior to and after placing my order were answered knowledgeably within minutes. I even got a reply to an email on a Sunday! The samp... See more
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Firstly, Customer Services…excellent! I was in the process of making an assortment of covers for a boat and had estimated 20 metres would be required for the job. I contacted UK Fabrics to ask if the... See more
I placed an order for various fabric to fill an order. First time using them. I've chased the order by email as they don't have a phone number. 10 days later it arrived only to find one item of fabric... See more
Edited from 1 star to 4 stars. Once I’d sent a message on their website I received an email the next working day and another piece of fabric was shipped that day and received the next working day, q... See more
Company replied
Company details
Written by the company
Welcome to UK Fabrics Online, where we have the best quality fabrics our customers are looking for!
Contact info
Stockport, United Kingdom
- orders@ukfabricsonline.com
- www.ukfabricsonline.com
4.1
Great
552 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simple site to navigate and description…
Simple site to navigate and description of the product was spot on.
August 16, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Andy,
I'm glad you were happy with the printed plush velvet.
Please let us know if we can help with any future fabric needs.
UK Fabrics Online
Excellent material delivered quick
Excellent material delivered quick
I will be ordering more soon
August 16, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Ian,
Thank you for your review; I'm glad that the material was suitable.
Please do let us know if you need anything else in the future.
UK Fabrics Online
This is a company who gives first class…
This is a company who gives first class service . My latest order had got mixed up and resulted in a incorrect order. With no quibble this was resolved within five days. Brilliant!,
July 28, 2023
Unprompted review
Reply from UK Fabrics Online
Hi,
Thank you for your review, and your understanding with the original mix up on your order.
Unfortunately, mistakes can and do happen during the packing process. But we always try to resolve any issues as swiftly as we can.
UK Fabrics Online
Ordered tarpaulin fabric
Ordered tarpaulin fabric, excellent quality & very quick delivery, looks fantastic on our new trailer box.
Would definitely recommend
August 8, 2023
Unprompted review
Reply from UK Fabrics Online
Hi,
Thank you for your kind review. I'm glad that the tarpaulin was suitable for your trailer box.
We hope you will consider us again on your next project.
UK Fabrics Online
Lovely material to sew on my sewing m/c…
Lovely material to sew on my sewing machine, really good quality.
August 14, 2023
Unprompted review
Reply from UK Fabrics Online
Hi,
Thank you for your kind review. We are always glad to hear that a customer loves the fabrics.
We hope you will consider us again on your next project.
UK Fabrics Online
Good Value
First time I have used this Company but will certainley be using it again. I have never used this fabric for embroidery and I was pleasantly surprised how it turned out. The service was first class too.
August 7, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Ann,
I'm glad to hear that the Soft Chenille Fire Retardant Upholstery Fabric was suitable for your project.
We hope you'll consider us for your next fabric purchase!
Best regards,
UK Fabrics Online.
Reply from UK Fabrics Online
Hi,
Thank you for sharing your review with us! We are glad to hear that your fabric arrived switfly, and that it's what you were hoping for.
We hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
Beautiful quality waterproof fabric
I ordered some waterproof fabric to make a rain cape. The material is of lovely quality and has a good drape. This was my first experience of heat sealing seams. I practised on a scrap piece first and its been OK. Very pleased with my garment.
August 9, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Alis,
Thank you for sharing your review with us! We are glad to hear about your recent purchase of waterproof fabric for crafting your rain cape. Your satisfaction with the material is greatly appreciated.❤️
We only offer the best quality fabrics our customers are looking for and your order was no exception! Also, we are thrilled to have been part of your journey as you embarked on your first project with heat sealing seams.
We would love to see our fabrics in action if you can! Please, send a picture or two to diogo@ukfabricsonline.com.
Hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
Got my order in the end
After a mix up with emails
Got my order out within 24 hours
July 14, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Mark,
Thank you for your review!
We would like to apologize for any inconvenience you have experienced due to the delay in receiving your order. We understand that waiting for two weeks can be frustrating and we appreciate your patience during this time.
Upon realizing that the fabric you ordered was not in stock, we promptly reached out to you via email to inform you of the situation and inquire about how you would like to proceed. Unfortunately, we did not receive a response from you at that time.
As soon as we received the stock of the fabric, we immediately dispatched your order and you can expect to receive your goods within the next few days. We sincerely apologize for any misunderstanding and hope that the products will meet your expectations.
If there is anything else we can assist you with or if you have any further concerns, please don't hesitate to contact us at orders@ukfabricsonline.com.
Best regards,
UK Fabrics Online.
Quality fabric and first class service
Fast delivery and quality fabric easy to adapt to my needs.If I had known how good material was would have picked a more expensive fabric with better colour options very pleased anyway.First class service
August 2, 2023
Unprompted review
Reply from UK Fabrics Online
Hi David,
We are absolutely thrilled to hear about your positive experience! It is great to hear our delivery exceeded your expectations and that the quality of the fabric met your needs perfectly. We can promise we only have the best quality fabrics our customers are looking for, no matter the fabric!❤️
If you ever need anything, please let us know! Hope to serve you again in the near future.
Best regards,
UK Fabrics Online.
great fabric but 2m order came in two pieces
I ordered 2m of 1 fabric (for a blind) and 1m of another to recover a garden directors style chair.
The quality , colours and delivery were all fine.
I have marked down from 5 stars because the 2m fabric came in two pieces (1m and around 1.7m) which were from different rolls and had different backing colours. Fortunately the larger piece was just wide enough for the job, though it was a close thing.
I'm happy to order again but I guess that I need to add a note to the order form if that's possible, specifying if an item needs to be in one length.
July 29, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Christine,
Thank you for sharing your feedback with us and we appreciate your thoughtful review! ❤️
We apologize for the inconvenience you experienced with the 2m fabric arriving in two separate pieces with different backing colors. Although you have managed to work around it and finish your project, we understand that this may have caused some challenges.
We can promise you, the quality wasn't compromised at all, even if both backings were slightly different. Please email us straight away if notice any difference in quality.
Adding a note to the order form is a great suggestion and we will definitely look into implementing this feature.
Thank you for the feedback and recommendation.
Hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
Good quality, fast delivery
Material was excellent quality and arrived promptly. Exactly what I was after.
July 31, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Sue,
Thank you sharing you experience with us! We are happy to hear that you were satisfied with the material you received! We only the best quality fabrics our customers are looking for.❤️
Prompt delivery is one of our priorities, so it is great to hear that you are pleased that your order reached you in a timely manner.
Thank you for choosing us and we look forward to serving you again!
Best regards,
UK Fabrics Online.
Great boot liner material
Was after some material to make a boot liner to protect upholstery from dog hairs. Made an email enquiry on a couple I thought were suitable and got a speedy reply. Duly ordered and the material arrived in 3 days and is brilliant for what I wanted
August 4, 2023
Unprompted review
Reply from UK Fabrics Online
Hi John,
It is great to hear that we have been able to assist you with your fabric needs! We might have the best customer service team in the world!❤️
If you ever require more materials or have any questions, please don't hesitate to reach out. Once again, thank you for choosing us!
Best regards,
UK Fabrics Online.
Great colour representation and quality
Ordered a piece of waterproof material to line a sun blind that had been weathered to make it look nice.
The fabric was exceptional quality and the colour representation on the site was perfect. It was burgandy, not easy to show properly but it matched perfectly.
It arrived quickly and the customer services were helpful when I contacted them for advice.
I can highly recommend the company and I now have a very smart sun blind again without replacing the whole thing
July 31, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Spudders,
We are glad to hear about your positive experience with us! It means a lot to hear everything well with your purchase.❤️
As leaders in the Waterproof category in the UK, we can promise only the best quality fabrics our customers are looking for. Also, representation can be tricky, especially with shades like burgundy, but we must say, we are super proud in our photographer!
We would love to see our fabrics in action if you can! Please, send a picture or two to diogo@ukfabricsonline.com.
Once again, thank you for the recommendation and hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
I was a bit worried about buying fabric…
I was a bit worried about buying fabric online when I hadn’t seen it, but the colour matched the photos well and the fabric was easy to work with. I made some rather large Roman blinds with it and they look and work great.
I ordered a bit last minute after I was unable to go to my local fabric store. Everything went smoothly and my fabric arrived promptly. Really pleased with it all and would order again for future projects.
July 26, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Rachel,
Thank you so much for taking the time to share your wonderful experience with us!
We are so happy to hear that your online fabric purchase turned out to be a success! What you felt it is more than understandable. It is always a bit nerve-wracking when buying fabric without seeing it in person, but we are delighted that the color matched the photos and the fabric met your expectations.❤️
Your satisfaction and positive feedback mean a lot to us. If we can, we would love to see our fabrics in action! Please send a picture or two to diogo@ukfabricsonline.com.
Hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
Ordered online and got fabric in good…
Ordered online and got fabric in good time.
August 4, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Paul,
Thank you for sharing your experience with us!
We appreciate your feedback and are pleased to hear about your smooth and hassle-free experience with us.❤️
Thank you for choosing us for your fabric needs.
Best regards,
UK Fabrics Online.
Ignore the negative reviews
Contrary to others reported negative experiences, I found UK Fabrics Online to be courteous, spot on with their deliveries and the fabric I ordered was very good quality. All told, a good experience.
March 26, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Steve,
Thank you for the generous review!
We greatly appreciate your insights and are happy to hear about your positive experience with us. It really means a lot to hear such recommendation! Your observation that our team was courteous, deliveries were punctual, and the fabric you received was of excellent quality is truly meaningful. ❤️
We might have a few negative reviews and we value those as much as the positive ones, but we are fortunate to have very few bad ones where it proves our fabrics and service are both high quality!
Your words of appreciation motivate us to consistently maintain our high standards, so thank you.
Hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
Quick delivery and the material was…
Quick delivery and the material was good. Keeps the water off some outdoor speakers very well.
July 20, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Steve,
Thank you for your review!
It is great to hear that our quick delivery and quality material met your expectations and needs perfectly.❤️
We make sure we only offer the best quality fabrics our customers are looking for and your fabric was no exception! We are glad to know that our efforts translated into a positive experience for you and water-free speakers too!
Hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
Excellent Quality Waterproof Fabric
I am so pleased with the quality of the high performance breathable waterproof fabric and also the level of service and communication received. I have used the fabric to make a lovely fleece-lined bottle green raincoat for a greyhound. He's a very lucky dog indeed!
August 4, 2023
Unprompted review
Reply from UK Fabrics Online
Hi June,
Thank you for your amazing words! We are so glad to hear your positive feedback about both the high-performance breathable waterproof fabric and our service. Your satisfaction means the world to us and we are delighted that we could meet your expectations on both fronts.❤️
That sounds a lovely project! If we may, could we see our fabrics in action? Email diogo@ukfabricsonline.com with a picture or two!
Hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
My first order with this company and…
My first order with this company and with over 35 years in the trade (Saddlery) I found them to be good. The order took a few days to arrive, this is to be expected I don't expect Amazon speed of getting it the next day and I am happy to wait. If there were going to be any long delays I am sure they would have told me. The fabric was for a special order that my many other suppliers didn't stock and I was grateful to them for stocking it.
I am sure if needs be I will use them again, no complaints from me.
Saddler and Harness maker-est 1988
July 28, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Austin,
Thank you for sharing your review!
We greatly appreciate your trust and are thrilled to hear that your first order with us was a positive one. It is great that we have been able to meet your expectations, especially given your extensive background of over 35 years in the Saddlery trade.
Thank you once again for choosing us and for your kind words.
Hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
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