Emails I sent with questions about the fabric I was interested in prior to and after placing my order were answered knowledgeably within minutes. I even got a reply to an email on a Sunday! The samp... See more
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Firstly, Customer Services…excellent! I was in the process of making an assortment of covers for a boat and had estimated 20 metres would be required for the job. I contacted UK Fabrics to ask if the... See more
I placed an order for various fabric to fill an order. First time using them. I've chased the order by email as they don't have a phone number. 10 days later it arrived only to find one item of fabric... See more
Edited from 1 star to 4 stars. Once I’d sent a message on their website I received an email the next working day and another piece of fabric was shipped that day and received the next working day, q... See more
Company replied
Company details
Written by the company
Welcome to UK Fabrics Online, where we have the best quality fabrics our customers are looking for!
Contact info
Stockport, United Kingdom
- orders@ukfabricsonline.com
- www.ukfabricsonline.com
4.1
Great
552 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not what I thought I had ordered
Not what I thought I had ordered. However, I have found a use for it and it is working extremely well. Overall, I am really pleased with it.
August 23, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Judy,
Thank you for the review!
We appreciate your feedback and apologize for any confusion regarding your order.
It is great to hear that despite the mix-up, you have managed to find a valuable use for the item and it is exceeding your expectations. We highly believe in offering the best quality fabrics our customers are looking for and our Stretchy PUL is no exception!
If you ever have any questions or need assistance in the future, please don't hesitate to get in touch. Hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
Excellent repair job!
I bought a metre of fabric to mend a stress tear in our ‘events shelter’ which was damaged by high winds. The results were excellent. The fabric was easy to cut and sew and has given our summer a new lease of life!
August 20, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Marilyn,
Thank you for the kinds words! It means a lot to hear that you are super happy with the quality of our fabrics and it managed to fix your shelter.❤️ We only promise the best quality fabrics our customers are looking for!
We would love to see our fabrics in action! If you can, please, email diogo@ukfabricsonline.com with a picture or two!
Hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
Good experience all round
Good experience all round. The order system was easy and I was kept informed on delivery, which was on time. The Pul material that I ordered was reasonably priced especially when I hadn't realised how wide it was. I will definitely use the company again.
August 5, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Jennifer,
Thank you for the kind words!
Our goal is to make the entire process seamless for our customers and we are happy that you found the order system user-friendly. From our communication about the delivery to the arrival of your order. ❤️
Something that we are proud of ourselves is to offer the best quality fabrics our customers are looking for and our Stretchy PUL is definitely no exception!
If you can, we would love to see our fabrics in action! Please email diogo@ukfabricsonline.com with a picture or two.🥰
Once again, thank you for the recommendation! Hope to serve you again in the near future again.
Best regards,
UK Fabrics Online.
Lovely fabric - Water-proof canvas
Lovely fabric. Great quality and easy to sew. Arrived on time
June 22, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Debjani,
Thank you for sharing your experience with us!
It means a lot to hear that everything well with your interaction with us. From the fabric and its quality to the speedy delivery. ❤️
We can promise we have the best quality fabrics our customers are looking for and yours was no exception!
Hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
Good strong waterproof fabric at a very reasonable price!
I ordered outdoor heavy duty material to replace a garden swing seat which had ripped. I wanted to make sure that the fabric could be sewn on my domestic sewing machine. I contacted them, was told yes & was very pleased with the price & quality when I received it. I would have given 5 stars but the delivery was much longer than they said & I had to chase it up twice. I made the fabric seat, it looks great & hopefully will take the weight of an adult sitting on it!!
If it does I will replace the other swing seat which now looks tatty compared with the new one!!!
August 10, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Jean,
Thank you for sharing your experience with us!
Let us start by apologizing for any inconvenience caused by the longer-than-expected delivery time and the need to follow up. We understand that timely delivery is crucial.
We are glad to hear that the outdoor heavy-duty 600d waterproof you ordered worked well for your garden swing seat replacement project. We can confirm, it will definitely take the weight of an adult sitting on it.❤️
We would love to see our fabrics in action! Please send us a picture or two of your refreshed garden swing!
Once again, our apologies.
Best regards,
UK Fabrics Online.
Plust's great that you reached out to confirm its compatibility with your domestic sewing machine and received a positive response. We're pleased that the price and quality of the fabric met your expectations upon receipt.
We apologize
We're excited to hear that the fabric seat you made looks great, and we're optimistic that it will hold up well under the weight of an adult. It's fantastic to know that you're considering replacing the other swing seat if this one performs as expected. If you ever have more projects or questions in the future, please feel free to reach out. We're here to support your creative endeavors!
Excellent choice
Excellent choice. Excellent quick delivery. Well done.
August 17, 2023
Unprompted review
Reply from UK Fabrics Online
Hi John,
Thanks for the feedback!
We are happy to hear everything well with your purchase!❤️ We can guarantee we have the best quality fabrics our customers are looking for and your order was no exception!
Once again, thank you! Hope to serve you again in the near future.
Best regards,
UK Fabrics Online.
Initially had a problem that wrong…
Initially had a problem that wrong fabric arrived but after emailing i got a swift apologetic response and the correct fabric arrived soon after. Excellent quality canvas which was for a garden project for our grandson.
August 7, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Tim,
Thanks for sharing your experience with us!
We appreciate your feedback and apologize for the initial mix-up with the fabric. However, we are happy to hear that our customer service team was able to swiftly address the issue and provide you with the correct fabric. We must say, we are super proud in the team we have! ❤️
It means a lot to hear that you found the canvas to be of excellent quality and that it contributed to your garden project for your grandson. We only guarantee the best quality fabrics our customers are looking for.
We would love to see our fabrics in action! Please, if you can, email diogo@ukfabricsonline.com with a picture or two.
Hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
It is the same as I have got going…
It is the same as I have got going to make a cover for my trike will do nicely
August 21, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Eileen,
Thank you for sharing your review!
It is great to know that you are happy with the fabric you have purchased from us and it is the right fit for your project.
We would love to see our fabrics in action! If you can, please email diogo@ukfabricsonline.com with a picture or two!
Hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
Great quality fabric
Great quality fabric, fast delivery. Very happy about my purchase.
August 1, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Miss Roxane,
Thank you so much for your wonderful review!
We are happy to hear that you are satisfied with the quality of the fabric and the speed of delivery. We aim to deliver the best quality fabrics our customers are looking for and your order was no exception! ❤️
Hope to serve you again in the near future again!
Best regards,
UK Fabrics Online.
Great company
Great company. Easy ordering and quick delivery. Fabric just what I needed and as always excellent value
August 12, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Fiona,
Thank you for the review!
We are happy to hear everything went well with your interaction with our company, from the ordering to the delivery and everything else in between! ❤️
Hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
Helpful and a positive response
I couldn't find what I wanted (due to looking incorrectly!!!) but asked and was given a link directly to what I asked for. Brilliant. Very helpful. Really pleased with the waxed cotton pieces. The canvas sample gave me an good idea too .
Would certainly recommend this company.
Thanks.
August 9, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Linda,
Thank you for your kind review! It means a lot to hear that you found our assistance helpful in locating the products you were looking for. Our team is always here to help, and we must say, we are super proud of customer service team!
If you ever have more questions or need assistance in the future, don't hesitate to reach out.
Thanks again for choosing us! Hope to serve you again in the near future.
Best regards,
UK Fabrics Online.
Lovely waterproof fabric
The waterproof fabric I purchased is excellent and very reasonably priced. The service also was excellent, receiving my order within a couple of days.
My only gripe is that whoever cut the material off the roll was either a trainee who requires more training or someone who had a bad night. Two edges were anything but straight, in fact one edge was as much as 100mm out. Fortunately I discovered this before I started cutting. This is the reason for only 4 stars.
August 10, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Geoff,
Thank you for taking the time to share your feedback with us.
We are happy to hear that you found the waterproof fabrics to be of excellent quality and that you were pleased with the delivery service.❤️
Let us apologise for any inconvenience caused during the cutting process. We are glad that you noticed the issue before proceeding with your project and we are here to assist you in any way we can.
Hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
Quality product
Quality product, arrived on time will use again when required.Excellent communication.
August 18, 2023
Unprompted review
Reply from UK Fabrics Online
Hi,
I'm glad you liked the waterproof 600 denier canvas, I hope it was well suited to your needs.
Thank you for you review, they really help us grow our business.
We hope you will consider us next time you need some fabrics.
Service was good
Service was good. The fabric was very good and well priced.
August 15, 2023
Unprompted review
Reply from UK Fabrics Online
Hi,
Thank you for your review. We always try to ensure that we can give our customers the best prices for our fabrics.
We hope you will consider us the next time you need some fabrics.
UK Fabrics Online
Impressed
Easy to use website. Quality material with lots of choice. Quick delivery. Will use again. Thanks
July 29, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Alison,
Thank you for your very kind review. I'm glad to here that you liked the fabric, and that delivery was quick.
I hope you will consider us next time you need some fabric.
UK Fabrics Online
Impressed!
I bought a metre of blue fleece. I hadn’t realised the fabric was so wide, it’s a massive piece! Great value and lovely quality. Arrived really quickly too. Many thanks!
August 4, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Helen,
Thank you for your kind review.
I'm glad to hear that you were happy with the anti-pil polar fleece. I hope it's well suited for what you are making.
I hope you will consider us for your next fabric order.
UK Fabrics Online
Material is just what I wanted at a…
Material is just what I wanted at a reasonable price and arrived very speedily.
August 11, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Valerie,
Thank you very much for your review. We always love to get customer feedback.
I'm glad to hear that you had a great experience. I hope you will consider us the next time you need fabric.
UK Fabrics Online.
First time customer
First time ordering from here but had what I wanted at a good price. Arrived quivering too. Would recommend.
August 11, 2023
Unprompted review
Reply from UK Fabrics Online
Hi,
I'm glad to hear that your first experience went well. We always try to ensure that the order and delivery process go as smoothly as possible.
We hope you will think of us, the next time you need some fabrics.
Thanks,
UK Fabrics Online
Reply from UK Fabrics Online
Hi Susie,
Thank you for your review. I'm glad to hear that you were happy with the fabric.
Please do think of us when you need fabric for your next project.
UK Fabrics Online
Really great fabric
Really great fabric, delivered quickly and easy to order, would highly recommend.
August 8, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Mal,
I'm really glad that you liked the Waterproof 600 Denier Canvas.
We hope you will consider us for your next fabric project!
Thanks,
UK Fabrics Online
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