UK Independent Medical  Reviews 4

Reply from UK Independent Medical

Jan 29, 2026

Thank you for taking the time to leave us a review. We're really sorry to hear that you had a negative experience. At UKIM, we try our best to deliver excellent customer service, but we know that sometimes things can and do go wrong.

What you’ve described falls far below the standard of care and professionalism we expect from our counselling team, and we understand how disappointing and frustrating this must have been for you.

We take concerns like this extremely seriously. We would really appreciate the opportunity to investigate this further and address the issues you’ve raised. If you are willing, please contact us directly at complaints@ukindmed.com with your name, reference number and the date of your sessions, so we can look into this promptly and ensure appropriate action is taken. Your wellbeing is important to us, and we are committed to making things right and ensuring that no client has an experience like the one you’ve described.

Thank you again for bringing this to our attention.

Reply from UK Independent Medical

Jun 30, 2025

Thank you for taking the time to leave us a review. We're really sorry to hear that you had a negative experience. At UKIM, we try our best to deliver excellent customer service, but we know that sometimes things can and do go wrong.

We have over 3000 medical expert witnesses on our panel. Each expert is subcontracted and all are qualified and registered with their professional body (such as the General Medical Council). Each medical report is checked by our internal admin team prior to despatch. Our report checks are based on the Civil Procedure Rules Part and Practice Direction 35 in addition to the Civil Justice Council guidance for experts.

Any disputes or concerns about a report can be reviewed by our Chief Medical Officer who is a registered A&E consultant and has over 15 years’ experience as an expert witness.

If you'd like us to look into anything for you please drop us a line at complaints@ukindmed.com including your case reference number.

Reply from UK Independent Medical

Jan 3, 2025

Thank you for taking the time to leave us a review. We are really sorry to hear that you had a negative experience. At UKIM, we try our best to deliver excellent customer service, but we know that sometimes things can and do go wrong.

On review of your case, it appears that you tried to make contact with us on New Years Day, when our offices were closed. We do understand however that you spoke with one of our case handlers yesterday (2nd January) and successfully changed your medical appointment.

We hope that this has helped, however if you would like us to look into anything else, please don’t hesitate to contact us on 0333 414 1988 or by e-mail at info@ukindmed.com.

Reply from UK Independent Medical

Updated May 17, 2022

We can see that you have updated your review since our initial response to state that your complaint was ignored. At UKIM we have a strict complaints policy in place. If there has been an issue with the way your complaint has been handled then we would like to investigate this for you. We are only able to do this by looking into your case and for this we shall need your case reference number. If you would like us to do this for you, kindly e-mail your case reference number and full name to complaints@ukindmed.com.
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Thank you for taking the time to leave us a review. We're really sorry to hear that you had a negative experience. At UKIM, we try our best to deliver excellent customer service, but we know that sometimes things can and do go wrong. If you'd like us to look into anything for you please drop us a line at complaints@ukindmed.com including your case reference number.