Disappointing service which is not fit for purpose...
We tried this service as we needed a temporary solution for our mail and we felt this would be the right sort of service we were looking for. We were very wrong.
We changed a few addresses to "test" the service and in both occasions that mail was sent to the address, one of the times it didn't arrive and the second attempt it supposedly did arrive and was forwarded to us, but that was never received at our forwarding address. This is suspicious as we have never ever had an issue with our post in the past, so it seems weird that it would happen twice with UK Mailing Address. I would like to note that we used the correct address on all occasions.
We also got in touch to find out if the mail had been received and it took them a couple of weeks to respond too.
I also contacted them to ask for a refund as, in our opinion, something just isn't right and we should have done our own Due Diligence before paying for 1 year upfront.
Surprise, Surprise, they don't issue refunds under any circumstance, which is very annoying, as we feel robbed.
I wouldn't recommend this service, as it hasn't worked for us and we're very disappointed.