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UKPackaging.com Reviews 1,188

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TrustScore 4.5 out of 5

4.4

Packaging Supply Store
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Review summary

Created with AI, based on recent reviews

Evaluating 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting they are as described and suitable for various needs, from art businesses to moving. The ordering process is frequently highlighted as easy and straightforward, with many appreciating the competitive pricing and the convenience of finding everything they need in one place. Delivery is often described as fast and reliable, with many consumers receiving their orders promptly. However, some people were dissatisfied with delivery times, experiencing delays or a lack of communication regarding dispatch and tracking information. A few other people also felt that the quality of certain products, like cardboard boxes, was thinner than expected or not suitable for heavy items, requiring additional reinforcement.

What people talk about most

Delivery service

Users describe positive interactions with delivery services, often praising quick delivery, well-packaged... See more

Product

Customers consistently note positive experiences with product. Many reviewers praise the good quality and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the fast, efficient, and friendly... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the easy ordering process, timely... See more

Quality

People report positive experiences with quality, with many praising the excellent quality of packaging... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product was easy enough to find and order, with a simple to follow process. There was a delay with the delivery which required chasing but my enquiry was quickly responded to with an apology a... See more

Company replied

Rated 4 out of 5 stars

Great company, just had one small issue with some samples I ordered for next day delivery (which was offered and I I paid extra for) but didn't arrive next day (hence 4 stars & not 5). Main order w... See more

Company replied

Rated 4 out of 5 stars

Really good service however it would be great to offer NI shipping rate at checkout rather than having to pay after ordering, it slows the ordering process down. However customer service are alw... See more

Company replied

Rated 5 out of 5 stars

Been ordering from these guys a while. Had an order that was a little late so gave them a quick call. Michaela was friendly and incredibly helpful. Running a small business myself which tries out best... See more

Company replied

Company details

  1. Packaging Supply Store
  2. Office Supply Store
  3. Packaging Company
  4. Packaging Machinery
  5. Packaging Store

About UKPackaging.com

Written by the company

We are one of the leading on-line suppliers of packaging materials in the UK. Our mission is to consistently offer our customers the widest range of innovative packaging and related products at the lowest cost. Our Midlands-based Distribution Centre stocks over 2500 product lines and we deliver next working day to both commercial and residential addresses. We are proud of our prompt next day delivery service and helpful customer service team. If you place your order before 4pm Monday - Friday, your order will be packed and dispatched same day.

£25 Off Any Order Over £250
Use Code 25OFF At Checkout

  • Free Delivery on Orders Over £75
  • Bulk Volume Discounts
  • Next Day Delivery Available

Cardboard
Boxes
Bubble
Wrap
Strapping
Kits
Jiffy
Bags
Pallet
Wrap
Polythene
Packaging

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good price and quick delivery

Good price and quick delivery. Didn't receive a dispatch notice so wasn't expecting it but other than that, all good.

May 19, 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review!

Rated 5 out of 5 stars

Wonderful company

Wonderful company - really love their range of products, as they are well made, sturdy and trust-worthy.

May 19, 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review!

Rated 5 out of 5 stars

Excellent

Excellent, perfect size boxes with fast shipping!

May 9, 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review!

Rated 5 out of 5 stars

Excellent!

Excellent service, rapid delivery and top notch products! what more could you ask for? I will 100% be ordering from you again soon!

May 2, 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review!

Rated 5 out of 5 stars

Been ordering from these guys a while... Michaela

Been ordering from these guys a while. Had an order that was a little late so gave them a quick call. Michaela was friendly and incredibly helpful. Running a small business myself which tries out best to offer great customer service it's frustrating how unhelpful and unfriendly most companies are, so it was a pleasure dealing with Michaela for a change.

May 7, 2025
Unprompted review
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Reply from UKPackaging.com

Thank you for your lovely feedback! Your comments have been passed on to Michaela!

Rated 4 out of 5 stars

Great quality boxes

Great quality boxes and perfect prices for a small business. Didn't have my exact size I wanted but I think the slightly larger than what I need will be better.

April 29, 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review! Hopefully the larger sized boxes will work for you!

Rated 4 out of 5 stars

Good communication with support office…

Good communication with support office on product information and details for shipping, only the shipping plans weren't executed as we'd arranged. Otherwise would have been 5 stars.

April 15, 2025
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Reply from UKPackaging.com

Thank you for your review!
Apologies the shipping plans weren't as arranged. Hopefully any future orders will be more successful for you.

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