UKPackaging.com Reviews 1,188

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting they are as described and suitable for various needs, from art businesses to moving. The ordering process is frequently highlighted as easy and straightforward, with many appreciating the competitive pricing and the convenience of finding everything they need in one place. Delivery is often described as fast and reliable, with many consumers receiving their orders promptly. However, some people were dissatisfied with delivery times, experiencing delays or a lack of communication regarding dispatch and tracking information. A few other people also felt that the quality of certain products, like cardboard boxes, was thinner than expected or not suitable for heavy items, requiring additional reinforcement.

What people talk about most

Delivery service

Users describe positive interactions with delivery services, often praising quick delivery, well-packaged... See more

Product

Customers consistently note positive experiences with product. Many reviewers praise the good quality and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the fast, efficient, and friendly... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the easy ordering process, timely... See more

Quality

People report positive experiences with quality, with many praising the excellent quality of packaging... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product was easy enough to find and order, with a simple to follow process. There was a delay with the delivery which required chasing but my enquiry was quickly responded to with an apology a... See more

Company replied

Rated 4 out of 5 stars

Great company, just had one small issue with some samples I ordered for next day delivery (which was offered and I I paid extra for) but didn't arrive next day (hence 4 stars & not 5). Main order w... See more

Company replied

Rated 4 out of 5 stars

Really good service however it would be great to offer NI shipping rate at checkout rather than having to pay after ordering, it slows the ordering process down. However customer service are alw... See more

Company replied

Rated 5 out of 5 stars

Been ordering from these guys a while. Had an order that was a little late so gave them a quick call. Michaela was friendly and incredibly helpful. Running a small business myself which tries out best... See more

Company replied


Company details

  1. Packaging Supply Store
  2. Office Supply Store
  3. Packaging Company
  4. Packaging Machinery
  5. Packaging Store

About UKPackaging.com

Written by the company

We are one of the leading on-line suppliers of packaging materials in the UK. Our mission is to consistently offer our customers the widest range of innovative packaging and related products at the lowest cost. Our Midlands-based Distribution Centre stocks over 2500 product lines and we deliver next working day to both commercial and residential addresses. We are proud of our prompt next day delivery service and helpful customer service team. If you place your order before 4pm Monday - Friday, your order will be packed and dispatched same day.

£25 Off Any Order Over £250
Use Code 25OFF At Checkout

  • Free Delivery on Orders Over £75
  • Bulk Volume Discounts
  • Next Day Delivery Available

Cardboard
Boxes
Bubble
Wrap
Strapping
Kits
Jiffy
Bags
Pallet
Wrap
Polythene
Packaging

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

🫣🤣 a larger roll than I expected …

🫣🤣 a larger roll than I expected …. But more to wrap with …….
Taking it to my studio was a challenge ( on the DLR….) But certainly was a conversation starter with” who’s your date ?” Is there a body inside that? Transparent at first , but but it pops at night “etcetc But now to wrap up my paintings 😎 Thanks 👍

July 8, 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your humorous review! It sounds like you had fun transporting it!

Rated 5 out of 5 stars

Brilliant product and arrived when…

Brilliant product and arrived when said. Amazon UK is useless and failed to deliver my order of corrugated packing and failed to refund via their convoluted complaint system. That’s why I turned to UKPackaging and will use them again for my art business where my paintings need extra packing for postal orders.

July 2, 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your review. Sorry to hear you haven't had a smooth process before. We look forward to processing your orders in the future.

Rated 5 out of 5 stars

Quick Delivery, Great Quality

The item was quickly delivered, of great quality and did exactly what it said on the tin, so to speak! :)

July 1, 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review!

Rated 4 out of 5 stars

Ok product

Ok product, thinner than what im used to but it will do considering the price.

June 20, 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your review!

Rated 5 out of 5 stars

Amazing service and fast delivery

Amazing service and fast delivery, really like their boxes. They are compact and v sturdy for e commerce businesses that deal with glass bottles/jars.

June 16, 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review!

Rated 5 out of 5 stars

Recommended retailer

Fast, friendly and efficient. Bought some eco-friendlier bubblewrap and seems like a good product. Free overnight delivery.

June 13, 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review!

Rated 1 out of 5 stars

Poor service. Expensive delivery

Poor service. Expensive shipping and unhelpful staff.

I phoned as the website advises for a quote to ship to Northern Ireland. I was met with a poor attitude from Ella. Instead of suggesting other options I was told that I could not get 2 to 3 day delivery. That was it. The whole reply. I emailed back straight away to say that was fine and I got no reply until I had to phone back. Met with more poor / unhelpful attitude and an abrupt quote for delivery which was absolutely extoritionate delivery (more than the product)

June 18, 2025
Unprompted review
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your review. Please note Ella advised you would be able to receive the goods within 2 - 4 working days, not next day delivery as you asked for, due to you location. Unfortunately, this is the only option we have for Ireland deliveries. The additional charge is quoted based on your location, due to being located in Ireland, this will cost more.
Apologies you feel this way, from the emails we can see Ella has replied in a professional manner answering your question.

Rated 5 out of 5 stars

All arrived ok

All arrived ok, albeit a bit longer than I expected, but all good in the end.

June 9, 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review. Apologies about the delay.

Rated 1 out of 5 stars

Really slow

Really slow

June 9, 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your review. Apologies for the delay in receiving your delivery. We can't see that you have contacted us regarding the delay. Unfortunately we were struggling to dispatch the volume of orders received in time over this period. Please note you can always contact us to check on the delivery.

Rated 5 out of 5 stars

fantastic service

great service order before 4 and get it the next day you cant fault it

June 6, 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review!

Rated 4 out of 5 stars

Packaging came as mentioned for…

Packaging came as mentioned for delivery. It was a bit beaten up but this could have been the courier.

June 5, 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your review. Apologies for the damage, we do not ship products out like this, unfortunately, things can become slightly damaged on route.

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