UKPackaging.com Reviews 1,188

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting they are as described and suitable for various needs, from art businesses to moving. The ordering process is frequently highlighted as easy and straightforward, with many appreciating the competitive pricing and the convenience of finding everything they need in one place. Delivery is often described as fast and reliable, with many consumers receiving their orders promptly. However, some people were dissatisfied with delivery times, experiencing delays or a lack of communication regarding dispatch and tracking information. A few other people also felt that the quality of certain products, like cardboard boxes, was thinner than expected or not suitable for heavy items, requiring additional reinforcement.

What people talk about most

Delivery service

Users describe positive interactions with delivery services, often praising quick delivery, well-packaged... See more

Product

Customers consistently note positive experiences with product. Many reviewers praise the good quality and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the fast, efficient, and friendly... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the easy ordering process, timely... See more

Quality

People report positive experiences with quality, with many praising the excellent quality of packaging... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product was easy enough to find and order, with a simple to follow process. There was a delay with the delivery which required chasing but my enquiry was quickly responded to with an apology a... See more

Company replied

Rated 4 out of 5 stars

Great company, just had one small issue with some samples I ordered for next day delivery (which was offered and I I paid extra for) but didn't arrive next day (hence 4 stars & not 5). Main order w... See more

Company replied

Rated 4 out of 5 stars

Really good service however it would be great to offer NI shipping rate at checkout rather than having to pay after ordering, it slows the ordering process down. However customer service are alw... See more

Company replied

Rated 5 out of 5 stars

Been ordering from these guys a while. Had an order that was a little late so gave them a quick call. Michaela was friendly and incredibly helpful. Running a small business myself which tries out best... See more

Company replied


Company details

  1. Packaging Supply Store
  2. Office Supply Store
  3. Packaging Company
  4. Packaging Machinery
  5. Packaging Store

About UKPackaging.com

Written by the company

We are one of the leading on-line suppliers of packaging materials in the UK. Our mission is to consistently offer our customers the widest range of innovative packaging and related products at the lowest cost. Our Midlands-based Distribution Centre stocks over 2500 product lines and we deliver next working day to both commercial and residential addresses. We are proud of our prompt next day delivery service and helpful customer service team. If you place your order before 4pm Monday - Friday, your order will be packed and dispatched same day.

£25 Off Any Order Over £250
Use Code 25OFF At Checkout

  • Free Delivery on Orders Over £75
  • Bulk Volume Discounts
  • Next Day Delivery Available

Cardboard
Boxes
Bubble
Wrap
Strapping
Kits
Jiffy
Bags
Pallet
Wrap
Polythene
Packaging

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Disappointed with box quality and pricing

I ordered 10 boxes sized 300×300×80 mm and paid over £10 + VAT per box, expecting a premium product for the price. Unfortunately, the boxes arrived poorly cut and uneven, with edges that don’t align properly. For what I paid, I expected much better quality control.

I later found that several other UK suppliers offer the same size and grade boxes (BC flute, double wall) for around £2–£3 each, so these were significantly overpriced.

What’s more concerning is that UK Packaging sent an email saying “Submit a review and let us know by emailing the review to ukpackaging.com and receive a £10 Discount Code.”
Offering financial rewards for reviews breaches Trustpilot’s rules and UK advertising regulations, as reviews must be impartial and uninfluenced by incentives.

I won’t be ordering again and recommend checking other suppliers before purchasing here.

October 23, 2025
Rated 2 out of 5 stars

Really weak cardboard

I bought the Single Wall Cardboard Box - 610x457x457mm - (24x18x18in) - 20/Pack.

The quality is not good enough. The cardboard is really weak and flimsy. I would not recommend if you are posting anything that is slightly heavy.

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Fast

Fast, efficient and helpful customer service. This is exactly what I look for in a supplier for our business.

October 1, 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review!

Rated 5 out of 5 stars

Superb service

I’ve used this company numerous times and have never had any problems, they are always very helpful is assisting for large orders and never fail to deliver in good time.

October 8, 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for you lovely review!

Rated 5 out of 5 stars

Excellent Bubble Wrap Fast Delivery Helpful Customer Service Thanks

customer service very helpful as I Knew exactly what I wanted but currently have infected eye issues and was helped to buy the Product HUGE and FAST DELIVERY and moving on 31st I have used this company in both in 1999 and again in 2017 a good product Big Bubble Wrap and service Thank you Janet Walmsley-Heron

September 30, 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review! Happy to know the service you received was satisfactory!

Rated 5 out of 5 stars

Easy and quick delivery

Easy and quick delivery, had samples delivered previously which was very useful and helped me decide what kind of envelope to order larger quantity

October 1, 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review!

Rated 3 out of 5 stars

i paid for next day on the thursday…

i paid for next day on the thursday only to find out after i had paid that i missed deadline and wouldnt be delivered till the monday when i needed for a job on the friday

September 26, 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your review.
As stated on our website, our cut off time for next working day deliveries is 4pm.

Rated 5 out of 5 stars

Happy with order

Happy with product, delivery and customer service.

September 23, 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your review!

Rated 5 out of 5 stars

Great service

Great service! and quality.

Arrived a little later then advertised on their website, but overall very pleased with this company. Quality and service outstanding.

September 16, 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your review! Apologies for the slight delay in delivery.

Rated 5 out of 5 stars

Very good customer service

Very good customer service, when i phoned to see if my order was on its way and as promised i received my items two days later, i will be using you again as the insulated bags were perfect for the job at hand, cheers Rich.

September 10, 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review! We look forward to receiving any future orders.

Rated 4 out of 5 stars

This was my first time using…

This was my first time using UKPackaging.com and I expect it won't be the last. Although there was a delay in receiving my goods, they responded very quickly to my inquiry about the delay and I received my goods the next day. I was pleased with my purchase, it arrived in good condition and the product is of good quality.

September 10, 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review!
Apologies for the delay in receiving your order. We look forward to receiving any future orders.

Rated 3 out of 5 stars

I'm sure the PIP boxes this time are a…

I'm sure the PIP boxes this time are a lesser quality or have been stored in a damp environment. Also they where badly packed as always I would say 10% of the items where damaged Again. Send me an email to resolve this! Simon at prestigegold.uk

September 10, 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your review. I can see the issue has now been resolved.

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