UKPetSupplies Reviews 

501
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

In February this year I order from Real Swell Trading which is UKPetSupplies under a different name Chudleys Hypoallergenic Dog Food at a cost if £28.99. They delivered Chudleys Original which costs a... See more

Rated 1 out of 5 stars

ORDERED 8 T8 FLOURESCENT TUBES ON THE 28/12/2011 DID NOT ARRIVE SO QUERRIED WHERE ORDER WAS UP TO ON 6/01/2012 WAS INFORMED ORDER TO BE SENT BY COURIER SHOULD NOW ARRIVE 10/01/2012 OR 11/01/2012 IF N... See more

Rated 2 out of 5 stars

I bought a chinchilla cage for £54.99, when it arrived it was self assemble which is fine but the metal was warped which in turn made it very dificult to put together, it also seems quite flimsy, I h... See more

Rated 2 out of 5 stars

As above, ordered as I had no bulbs left in my fish tank - ended up having to go out to buy from a local fish shop - will be returning items when they finally arrive!

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1.6

Bad

TrustScore 1.5 out of 5

501 reviews

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1.6

All reviews

(501)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful and Efficient

Very easy online ordering service.
When I needed to make some additions to my order, ukpetsupplies contacted me asap, gave me all the information i required and were very helpful in giving me several options so i could chose the one that suited me.
Overall excellent customer satisfaction

October 26, 2011
Unprompted review
Rated 5 out of 5 stars

Excellent Pet Supplier!

Excellent for price and service. I ordered a Terrapin light for an aquatic tank - it arrived prompt and early within three days, by recorded delivery. The light itself was packaged in a large, hard cardboard tube, and secured in bubble-wrap. The device works perfectly.

October 25, 2011
Unprompted review
Rated 5 out of 5 stars

Excellent service

I received my order promptly, and had to return one item which did not suit. I received an e-mail to tell me my return had been received and a refund would be made promptly. It was, what more can you ask for.

October 23, 2011
Unprompted review
Rated 5 out of 5 stars

Fast and reliable service

Was a bit sceptical about ordering from an on-line pet store at first but gave it a go anyway. My order was delivered really quickly and when I sent something back, they refunded me straight away. Would definitely use this company again

October 22, 2011
Unprompted review
Rated 5 out of 5 stars

Extremely helpful and pleasant company to deal with, I can honestly say they put the customer first. Nothing is to much trouble and the staff couldn't be more helpful

Fantastic company, couldn't of been treated any better. Very quick returning my call phone call, with regard to a query I had. The staff we're extremely helpful., and put themselves out to help. Order was delivered as soon as it came in stock, and what's more, it was £20 cheaper than the vets where we used to get it from. Would strongly recomend

October 21, 2011
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I dealt with Clare in UKPet supplies and found the service to be extremely helpful and professional. The product I purchased was really good value and was delivered when promised. Claire kept in touch throughout the whole process to ensure I was kept in the loop as I was ordering from Ireland. Altogether a very positive experience which other online sellers could take lessons from.
Thanks

October 20, 2011
Unprompted review
Rated 2 out of 5 stars

Poor

My hutch has still not come a month after i ordered it!!!!

October 16, 2011
Unprompted review
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Reply from UKPetSupplies

We're really sorry that you have been experiencing difficulties with the delivery of this hutch. This hutch is dispatched directly from the manufacturers and we believe that they tried contacting you with regards to the unfortunate problem with the delivery? We have emailed you today as we have not received any contact at all from you with regards to the order, if this has not reached you please feel free to give us a call on: 0845 8621482 and we will certainly assist you in anyway that we can.
Kindest Regards
Clare

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