In February this year I order from Real Swell Trading which is UKPetSupplies under a different name Chudleys Hypoallergenic Dog Food at a cost if £28.99. They delivered Chudleys Original which costs a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
ORDERED 8 T8 FLOURESCENT TUBES ON THE 28/12/2011 DID NOT ARRIVE SO QUERRIED WHERE ORDER WAS UP TO ON 6/01/2012 WAS INFORMED ORDER TO BE SENT BY COURIER SHOULD NOW ARRIVE 10/01/2012 OR 11/01/2012 IF N... See more
I bought a chinchilla cage for £54.99, when it arrived it was self assemble which is fine but the metal was warped which in turn made it very dificult to put together, it also seems quite flimsy, I h... See more
As above, ordered as I had no bulbs left in my fish tank - ended up having to go out to buy from a local fish shop - will be returning items when they finally arrive!
Company details
Contact info
Unit 1 Victoria Spring Business Park, WF15 6RA, Liversedge, United Kingdom
- 0845 862 1482
- sales@ukpetsupplies.com
- www.ukpetsupplies.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Very quick delivery at a competitive price. Unfortunately first delivery was damaged in transit however customer service in sorting this out was excellent. Replacement received next day.
Would definitely use this company again.
Efficient Service
I placed an order online and within a day the items arrived and were packaged very well. Also I find the prices of items very reasonable.
I have bookmarked this site and will certainly use it for any pet supplies.
Punctual and Competitive!
When I ordered from UKPetSupplies I had read numerous bad reviews about them but then, there are bad reviews about all shops on-line or off-line. Even still I decided to chance it. Why? Because I had read a number of good reviews about it as well. Armed with a debit card and a bank that refunds me if a transaction goes wrong I went ahead and ordered four bags of vitalin.
The delivery charge was appropriate and the price of the item itself was outstanding compared to many other stores. Including delivery charge UKPetSupplies came out as the cheapest supplier.
While I haven't had the pleasure of their customer service, I haven't needed them (which to me is a good sign), the delivery arrived on time and without hassle. They use a reasonable courier company as well who are also friendly. A double plus.
Clearly a company who thinks about their customers. I noticed that they dispatched the next working day and I also noticed that there were no problems with my payment (like there ever is ;D)). The items were exactly as described (not sure where you can go wrong with four sacks of vitalin...) and I'll definitely be shopping there for my next order for my dog as well.
Website layout is great and delivery was speedy!
Very easy transaction and great service
A bit disappointing....
Paid for next day delivery and item never came next day. As the day after was a Sunday I did not receive my item until the Monday. When putting this item together I noticed that a very important piece was broken.
not entirely impressed.

Reply from UKPetSupplies
Good product, good price, good service.
Would thoroughly recommend UKPetSupplies. Good range of products at a good price. Delivery was as promised.
A+ site.
Excellent service
The dog lead I bought was much cheaper than the same product offered on other web sites, so was the P+P. Ordered on Friday, delivered on Monday.
excellent service
I have ordered now about 4 times off uk pet supplies and I have been pleased with the service provided. And my orders have always been correct.
Top Shop
I've ordered from ukpetsupplies twice and both times my orders were delivered within 2 days and everything was in order. I found their prices were very good compared to other websites. I would recomend to anyone and will be using them again.
Great service
I am very happy with the service recieved from ukpet supplies and will be returning very soon to purchace more items .............super fast delivery
Excellent customer service
What I really like about this company is that my order always arrives very quickly and the couriers are always pleasant.
wonderful service and superbe product.
I bought 2 beanbag beds for my jack russells and was amazed how quickly they took to them ! The bags are well made and well filled. The price was good and I would recommend your company Especially to anyone living outside the uk-- I live in France and within 3days the goods arrived!! Well done!!!!!
Product is exaclty as advertised!
The product came very quickly and is exactly as advertised online. Excellent!
Prompt delivery,great service.
I was very pleased with prompt service and all items requested received as stated.I will be using them again in the future.
Excellent supplier
Very easy to shop, all my pet needs covered in one place.
Great service
The order I placed was dispached very quickly, I ordered Friday and recived the parcel on Monday. It was a large order and as they didn't have everything on hand straight away they phoned and suggested alternatives. The woman who phoned was very helpful and went out of her way to make my life easier. I'd recomend this shop to anyone and will certainly be going back.
Fantastic customer service and good value for money
As above really.
This site offers great value for money and superb service. Goods are despatched quickly and always arrive in good condition.
Would recommend this site to others and I have used before and will do again.
UKPetetSupplies certainly catch the eye
Have recently set up an aquarium & discovered UKPetSupplies website. They were able to provide the equipment & plants I required.
There sales service is second to none, the goods arriving safely & promptly within 48 hours.
If good service & realistic pricing is what you need then look no further than UKPetSupplies they are the tops
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






