UKPetSupplies Reviews 

501
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

In February this year I order from Real Swell Trading which is UKPetSupplies under a different name Chudleys Hypoallergenic Dog Food at a cost if £28.99. They delivered Chudleys Original which costs a... See more

Rated 1 out of 5 stars

ORDERED 8 T8 FLOURESCENT TUBES ON THE 28/12/2011 DID NOT ARRIVE SO QUERRIED WHERE ORDER WAS UP TO ON 6/01/2012 WAS INFORMED ORDER TO BE SENT BY COURIER SHOULD NOW ARRIVE 10/01/2012 OR 11/01/2012 IF N... See more

Rated 2 out of 5 stars

I bought a chinchilla cage for £54.99, when it arrived it was self assemble which is fine but the metal was warped which in turn made it very dificult to put together, it also seems quite flimsy, I h... See more

Rated 2 out of 5 stars

As above, ordered as I had no bulbs left in my fish tank - ended up having to go out to buy from a local fish shop - will be returning items when they finally arrive!

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1.6

Bad

TrustScore 1.5 out of 5

501 reviews

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1.6

All reviews

(501)

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Rated 5 out of 5 stars

Great prices and excellent service received

Easy online page to order all your pet supplies. I find that their prices are really good and if the goods are not in stock they are despatched as soon as they come in.
I would recommend this company for their service along.

January 2, 2012
Unprompted review
Rated 5 out of 5 stars

Fabulous service

The item arrived really quickly as promised. Great customer service, would Definatly use again.

January 2, 2012
Unprompted review
Rated 5 out of 5 stars

A good service for a good price.

I only purchased 25kg of split peanuts, as a posible start to my dealings with this Company. The product delivered looks to be good quality and as ordered.
The product was delivered by Pacel Force, who is always my preferred delivery company, as when there is no-one at home, they use their common sense and if necessay take the package to the nearest Post Office Depot, which is just the other side of Tring from where I live. When items are transported by City Link, they take packages back to their Depot in Bicester, which is miles away. The service of re-delivery by City Link is also very poor.
I will be happy to buy from UKPetSupplies in future, based on this experience.

December 31, 2011
Unprompted review
Rated 4 out of 5 stars

MiMi my spoiled cat loves her new Altea scratching Tower.

The delivery was the following day, as pre-arranged.
The colour of the Altea Scratching Tower was suppose to be grey,but on unpacking it was beige/brown.
So there was a mishap,but luckily it still suited my home decoration and there was no reason to make a change.However II think that you should make sure it does not happen as the colour could make a big difference.In my case it still went alright.
So all in all it was a super purchase, and MiMi and I are very happy with your service and will come back to you.
Regards Erica

December 30, 2011
Unprompted review
Rated 4 out of 5 stars

not too bad.

Ordered some lights and food. The site didn't mention that the lights weren't in stock but they emailed after I placed the order and they got them to me a couple of days later. The prices were fair.

December 28, 2011
Unprompted review
Rated 5 out of 5 stars

Fast, Fab and first class.

The item was despatched quickly and arrived in tip-top condition. It was exactly as described and I am delighted that my two moggies are using the scartching post regularly every day and therefore my new carpets are entact, thus far!!

December 28, 2011
Unprompted review
Rated 5 out of 5 stars

great fantastic

could not ask for a better service. fast dispatch and delivery. item was as described. thanks to ukpetsupplies for a great service

December 27, 2011
Unprompted review
Rated 5 out of 5 stars

Fantastic service, prices an communication

Had not used before. Ordered cat drinking fountain which came very quickly. Communication was excellent. I had immediate responses to my questions. Excellent service an competitive prices. I would certainly recommend this company to everyone I know an will use again for future purchases

December 24, 2011
Unprompted review
Rated 5 out of 5 stars

Cheapest around

I have found items cheaper than other retailers & take advantage of getting an order with free delivery, these days it is a matter of watching your pennies & a good service.

December 23, 2011
Unprompted review
Rated 5 out of 5 stars

Great seller, good prices and worth a look.

I was looking around the internet for a trusted online shop where I could purchase items for my aquarium. These guys came to my attention through their good prices and easy to use website. I got straight to the area I want, added everything to the basket and paid within minutes.

There was a problem with my order, an item I had selected (a plant) had been discontinued. They emailed me straight away saying the money for it had been refunded and that my package was now on its way. Fantastic communication and great customer service. Will definitely be using them in the future. I don't do reviews often, but this time I am.

Thanks for reading, and thanks UKPetSupplies for selling.

December 22, 2011
Unprompted review
Rated 5 out of 5 stars

Competitive prices and excellent customer service

Purchased Rotastak hamster cage from this website after extensive internet research - UKPetSupplies offered competitive prices and postage and their reviews indicated good customer services. Upon delivery of cage, there were two small items missing from the box. I contacted customer services by email, they responded (and apologised) within a couple of hours and replacement items were posted (and arrived) within a couple of days. Would definately recommend.

December 20, 2011
Unprompted review

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