UKPetSupplies Reviews 

501
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

In February this year I order from Real Swell Trading which is UKPetSupplies under a different name Chudleys Hypoallergenic Dog Food at a cost if £28.99. They delivered Chudleys Original which costs a... See more

Rated 1 out of 5 stars

ORDERED 8 T8 FLOURESCENT TUBES ON THE 28/12/2011 DID NOT ARRIVE SO QUERRIED WHERE ORDER WAS UP TO ON 6/01/2012 WAS INFORMED ORDER TO BE SENT BY COURIER SHOULD NOW ARRIVE 10/01/2012 OR 11/01/2012 IF N... See more

Rated 2 out of 5 stars

I bought a chinchilla cage for £54.99, when it arrived it was self assemble which is fine but the metal was warped which in turn made it very dificult to put together, it also seems quite flimsy, I h... See more

Rated 2 out of 5 stars

As above, ordered as I had no bulbs left in my fish tank - ended up having to go out to buy from a local fish shop - will be returning items when they finally arrive!

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1.6

Bad

TrustScore 1.5 out of 5

501 reviews

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1.6

All reviews

(501)

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Rated 1 out of 5 stars

Disappointed

Ordered on the 5th December and was still waiting for parcel to arrive on 19th December, when I was then offered a refund. Unfortunately it is now too late to order with another company, so my daughter will not have her Christmas gift.

December 19, 2011
Unprompted review
Rated 2 out of 5 stars

NOT IMPRESSED REALLY!

I bought a chinchilla cage for £54.99, when it arrived it was self assemble which is fine but the metal was warped which in turn made it very dificult to put together, it also seems quite flimsy, I haven't put the chinchillas in it yet so I hope it is strong enough to keep them from escaping!!
I also bought some dog toys and chinchilla treats, they were fine and I was pleased with them

December 19, 2011
Unprompted review
Rated 3 out of 5 stars

Good selection

There is a good selection of pet products at good prices. I do think the postage is quite expensive especially if you are just buying one item.

December 18, 2011
Unprompted review
Rated 5 out of 5 stars

Great Supplier

This was a hassel-free transaction, the website was easy to use and my item was delivered very quickly. Will definitely be a regular customer. :-)

December 16, 2011
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Highly recommended - I ordered a few items for my Chinchilla (so many items to choose from) - had what i wanted all in one place instead of having to buy from several suppliers - prompt delivery - great communication - will add these guys to my trusted supplier list and use again - Thank you UKpetsupplies

December 12, 2011
Unprompted review
Rated 1 out of 5 stars

Poor delivery

Still haven't received the goods so sent an e-mail and all I got back was please fill in a goods survey. No apology or expected goods delivery date given.

December 11, 2011
Unprompted review
Rated 5 out of 5 stars

Good Value for Money

UK Pet Supplies have a wide range of products at good prices. Sometimes Parcelnet let them down in the delivery department but this is not UKPS's fault. Their staff are helpful and friendly and I plan to use them for all my Hamster supplies in future :)

December 9, 2011
Unprompted review

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