UK Power Networks were contacted when a large branch came off a very old tree, prejudicing the electrical supply to my house. The site team arrived promptly, and handled the tricky situation well, r... See more
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I had alerted UK Power to the date when our existing agreement with the current provider expired. Their email offered a price comparison, and all it took was one 10 minute phone call with a clear, and... See more
Great customer service Jack took my call on 7th July and he was extremely patient and helpful, he answered all my questions. I'm new to sorting out gas and electric and he walked me through really w... See more
Company replied
I called at 7.50 on Saturday morning with a power out. Really quick phone response. Adam first established it wasn't critical - nothing life threatening - and then took details efficiently and said... See more
Company replied
Company details
Information provided by various external sources
UKPower takes the hassle out of switching energy provider, making it easy for you to compare energy deals, switch supplier and save money. Simply enter your postcode to start a price comparison, and we’ll instantly provide you with a comprehensive list of the best energy deals in your area. All you then have to do is pick the deal you like best, and we’ll take care of the rest. Switching energy supplier with us really is that simple!
Contact info
4th Floor, Minster Building, 21 Mincing Lane, EC3R 7AG, Lonon, United Kingdom
- 0800 188 4999
- customerservices@ukpower.co.uk
- www.ukpower.co.uk
4.9
Excellent
641 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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done and dusted
done and dusted
so simple and quick
very straightforward
July 11, 2017
Unprompted review
Reply from UK Power
Hey Mandy, thanks for writing this review! We're happy our service was so simple and quick for you. Have a great week. Kind regards, Chloe
Great customer service
Great customer service
Jack took my call on 7th July and he was extremely patient and helpful, he answered all my questions. I'm new to sorting out gas and electric and he walked me through really well.
The search engine itself though might not be best (Compare the Market came up with an energy provider with quite a lot lower standing charges yet similar unit rates (which meant the company I went for in the end was quite a lot cheaper). Otherwise, it had similar results and was very useful as a comparison
July 9, 2017
Unprompted review
Reply from UK Power
Hey Rebecca, thanks for this lovely review. We're really proud of our agents and how they conduct themselves so we're glad you had such a great experience with Jack. We will pass on the praise. Have a great week. Kind regards, Chloe
Easy to use and understand
Easy to use and understand. No confusing language, no irritating buffering or ambiguous wording.
July 9, 2017
Unprompted review
Reply from UK Power
Hey Valerie, we're so happy you found our service easy to use and understand, we aim to make switching as simple as possible so glad you had this experience. Have a great week. Kind regards, Chloe
Saved me £759 over the next year
Saved me £759 over the next year. It was quick and easy to swap - thank you. Less than 15 minutes.
July 3, 2017
Unprompted review
Reply from UK Power
Hello Carole, we're so happy you managed to save so much on your bills and found our service quick. Have a great week. Kind regards, Chloe
Waste of time
The company I chose to switch to never got in touch with me and after calling them several times They finally told me They did not have any information on my switch because UK Power had not sent any info through to them. So thanks for wasting my time. And DO NOT now send my information.
June 20, 2017
Unprompted review
Very user-friendly.
UK Power made the whole process easy.
A useful way to see the facts & figures and to switch.
June 12, 2017
Unprompted review
Reply from UK Power
Hey Andrew, thanks for this review. We're really glad you thought our service was quick and easy! Have a lovely rest of your week. Kind regards, Chloe
Everything went just fine until I had …
Everything went just fine until I had to sign in at the end. I had forgotten that I had used your website two years ago and tried to enter a password that was rejected. Eventually I remembered I had used your site before. Fortunately I found the password among the hundred or so passwords I had listed in a secure place. The Smart Meter question is confusing I have SSE's Smart Meter from two years ago but they could not hook it up to my gas meter which is outside my house. I decide to fill in as No Smart Meter. I hope this is correct. Otherwise the application would have proceeded quickly.
June 11, 2017
Unprompted review
Did NOT make it clear that when …
Did NOT make it clear that when switching to Sainsbury's energy that this was being split with British Gas as a provider. VERY annoyed at that..!
June 6, 2017
Unprompted review
Can't believe how easy it was to change …
Can't believe how easy it was to change my supplier using this site, wish I'd done it much sooner,
June 5, 2017
Unprompted review
Reply from UK Power
Hello, thanks for leaving us this five star review, we really appreciate it. We're so happy you found our service easy to use. Have a great week. Kind regards, Chloe
EASY TO DO so simple
June 3, 2017
Unprompted review
Reply from UK Power
Hiya, thanks for this review. We're glad you found our service easy and simple. Have a lovely week. Kind regards, Chloe
Very quick and easy
June 3, 2017
Unprompted review
Reply from UK Power
Hey Ian, thanks for your five star review, we appreciate your feedback. We're happy you found our service quick and easy. Have a great week. Kind regards, Chloe
completed within 15mins
June 1, 2017
Unprompted review
went nicely thank you although it was a …
went nicely thank you although it was a little challenging finding the mpr #
May 28, 2017
Unprompted review
Good the best ever
May 13, 2017
Unprompted review
Easy to progress
May 5, 2017
Unprompted review
The form was clear and simple but
The form was clear and simple to complete. However there was certain information that was requested, such as date of birth, which seemed unnecessary and there was no note to explain why this data was needed.
April 19, 2017
Unprompted review
Very simple top use website.
April 10, 2017
Unprompted review
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