Uksoccershop Reviews 

10,145
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,121 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently express satisfaction with the quality of the products, finding items to be excellent and well-made. Many people also appreciate the straightforward ordering process and often experience fast delivery. However, some customers also noted significant issues with delivery times, including delays despite paying for expedited shipping. People occasionally received incorrect or poor-quality items, or found that product descriptions were misleading regarding design or authenticity. Additionally, some reviewers experienced problems with orders not shipping as expected or difficulties with customer service regarding returns and refunds.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers expressing satisfaction with the... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising quick and efficient delivery,... See more

Order

Customers consistently note ambiguous experiences with order, with many reporting issues such as hidden... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the top quality of shirts and... See more

Service

People report ambiguous experiences with service, with many customers praising the fast and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Happy that my email to get the name changed on the England shirt was actioned asap when received. Quality for child’s England kit amazing. Very happy with purchase. Worth paying almost double from oth... See more

Rated 4 out of 5 stars

I just ordered a jersey--I will let you know when it gets here! I rarely buy online (like, three purchases--in my lifetime), so I can happily report that the ordering was seamless. Sorry for your W... See more

Rated 4 out of 5 stars

Great shopping experience. Just slow on delivery as I pay for next day delivery and toke 4 days to come .

Rated 5 out of 5 stars

Easy to use website. I was eligible for a student discount and best thing was how quickly my item was despatched and delivered. Quality seems good, size slightly smaller than I expected but that might... See more


Company details

  1. Activewear Store

Written by the company

UK Soccer Shop has been supplying football fans around the world since 2004. Over the past 20 years, we have shipped more than 2 million orders to customers across the UK and internationally. We offer one of the widest selections of football shirts, kits and merchandise online, covering major clubs and national teams alongside harder-to-find teams from around the world. We also provide personalised printing, allowing customers to add names, numbers and badges to many products. UK Soccer Shop is an independent UK business, and all merchandise is sourced through official brands and established suppliers. We value every customer’s feedback. Our team works continuously to improve our product availability, delivery communication and customer service, and we encourage customers to contact us directly if they need assistance with an order.


Contact info

3.5

Average

TrustScore 3.5 out of 5

10K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 0% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(10,145)

1,136 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Ordered 3 Scotland football shirts for…

Ordered 3 Scotland football shirts for shipping to US on 7th June and paid $50 extra for fast delivery - it is now 20th June and nothing has arrived and no correspondence to explain why. If they email me back at least I will remove this comment. Order no 1997060

June 7, 2026
Unprompted review
Rated 4 out of 5 stars

Shirt is great

Shirt is great, I like the design. The one problem is that the Switzerland logo isn't the proper SFV/ASF one and should appear somewhere within the white cross design. Apart from that, I love it, I found the sizing options a bit confusing though.
The delivery took far too long, not blaming you, I think that would be down to our sub standard postal service provided by Royal Fail

June 2, 2026
Unprompted review
Rated 1 out of 5 stars

Seem like I have been ripped off by the…

Seem like I have been ripped off by the next day delivery option as others before me paid for DHL got an email royal snail mail had it duff tracking order as well to track it. Paid through PayPal so will be starting a claim over this repetitive issue no doubt I will not be the last BEWARE.

June 18, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid, likely a scam.

Received a message after spending £155 on a football shirt to say my transaction had been flagged as possible fraud, wanting me to reply with information about how the transaction appeared on my statement. Zero communications thereafter and no option to cancel the order. I’m pursuing a fraud case with the bank.

June 11, 2026
Unprompted review
Rated 1 out of 5 stars

***SCAM***

***SCAM***

DO NOT USE THIS COMPANY! THEY WILL TAKE YOUR MONEY ON AND NOT FULFIL YOUR ORDER. ABSOLUTE JOKE OF A COMPANY. ORDERED 2 EXPENSIVE SCOTLAND STRIPS TO GO TO THE WORLD CUP BUT THEYVE SCAMMED ME. AVOID!!!!!!!

June 16, 2026
Unprompted review
Rated 1 out of 5 stars

I bought a Hull City shirt two weeks…

I bought a Hull City shirt two weeks ago and I haven't received it.After complaining last week I did get a reply saying there was a backlog.I don't hold much hope of it arriving though.I would avoid this company.They have stopped answering any calls,and I was surprised I got a reply by email.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

I used this website to buy my friend a…

I used this website to buy my friend a Liverpool short sleeve warm up kit for this season. Not only did it only cost 60 quid but it is real and a very good shirt. I would strongly reccommend this site me no to be put off by the layout, as it seems dodgy at first.

November 30, 2025
Unprompted review
Rated 1 out of 5 stars

Poor, avoid

Paid for next day delivery. arrived 6 working days later. Customer service response was poor. Delivery options should only be available for what they can actually fulfil and not ask you to refer to their delivery FAQ’s. Have asked for a delivery refund twice now and no response. Reading some of the other comments am thankful I actually got my shirt. Item was as described. Still no refund on my delivery charge. Avoid

May 20, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a kit and paid 1-2 business…

Ordered a kit and paid 1-2 business days delivery. It’s been 12 days still waiting. I have tried emailing asking for update no response I emailed again asking to cancel and to refund and still no response. I will not order again from this company again and advise nobody else to order from this site also

June 5, 2026
Unprompted review
Rated 1 out of 5 stars

Awful service

Awful service. After paying next day delivery of £8.95 they didn’t honour it or clearly even read the order as it took 4 days so missed the occasion it was for. Disappointing for a childs birthday. I tried to communicate but when a response came it was avoiding the question asked and unhelpful. I was not refunded for my next day delivery and still had to pay a further £7.30 to return the item which late!!! . They avoided all attempts to query this and still are. Why should a customer be out £16.25 on postage for something that was never sent on time as per order and they ignore the situation. Frustrating and awful communication and service.. weeks of an unsorted issue

June 17, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a top not too long ago was…

Ordered a top not too long ago was meant to come with personalisation on it, however when the top arrived there was nothing on the top, I contacted the company about the best way to do it and they said if I could get a 3rd party to do this they would give me a partial refund, we agreed this and I have been trying to contact them for 3 weeks now and nothing as a response. I will keep updated about what happens

May 23, 2026
Unprompted review
Rated 1 out of 5 stars

Misleading Listings.

Misleading Listings.

I purchased a specific Ronaldinho Jersey as a birthday gift which had in its photos premium details and markings that were not present in the jersey I was sent.

Instead the shirt I was sent had the cheaper feel and the generic printing of a custom made shirt without the unique FC barcelona markings advertised. In returning this item I was told they wouldn't accept any items I had personalised despite me not doing so as there were two separate links on the site, one for the premium shirt and another for custom printing.

In addition ordered an item to my basket which was made out to be in stock only to find out out it wasn't with no foreseeable restock date which they also refused to refund me for. I am extremely disappointed and will defintely never purchase from there again as I would not have been able to this mistake if it were an actual high street store. The website needs an overhaul in how they list items as many post are deceiving and they refuse to help you despite such an expensive purchase.

May 18, 2026
Unprompted review

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