Uksoccershop Reviews 

10,140
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,121 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently express satisfaction with the quality of the products, finding items to be excellent and well-made. Many people also appreciate the straightforward ordering process and often experience fast delivery. However, some customers also noted significant issues with delivery times, including delays despite paying for expedited shipping. People occasionally received incorrect or poor-quality items, or found that product descriptions were misleading regarding design or authenticity. Additionally, some reviewers experienced problems with orders not shipping as expected or difficulties with customer service regarding returns and refunds.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers expressing satisfaction with the... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising quick and efficient delivery,... See more

Order

Customers consistently note ambiguous experiences with order, with many reporting issues such as hidden... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the top quality of shirts and... See more

Service

People report ambiguous experiences with service, with many customers praising the fast and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Happy that my email to get the name changed on the England shirt was actioned asap when received. Quality for child’s England kit amazing. Very happy with purchase. Worth paying almost double from oth... See more

Rated 4 out of 5 stars

I just ordered a jersey--I will let you know when it gets here! I rarely buy online (like, three purchases--in my lifetime), so I can happily report that the ordering was seamless. Sorry for your W... See more

Rated 4 out of 5 stars

Great shopping experience. Just slow on delivery as I pay for next day delivery and toke 4 days to come .

Rated 5 out of 5 stars

Easy to use website. I was eligible for a student discount and best thing was how quickly my item was despatched and delivered. Quality seems good, size slightly smaller than I expected but that might... See more


Company details

  1. Activewear Store

Written by the company

UK Soccer Shop has been supplying football fans around the world since 2004. Over the past 20 years, we have shipped more than 2 million orders to customers across the UK and internationally. We offer one of the widest selections of football shirts, kits and merchandise online, covering major clubs and national teams alongside harder-to-find teams from around the world. We also provide personalised printing, allowing customers to add names, numbers and badges to many products. UK Soccer Shop is an independent UK business, and all merchandise is sourced through official brands and established suppliers. We value every customer’s feedback. Our team works continuously to improve our product availability, delivery communication and customer service, and we encourage customers to contact us directly if they need assistance with an order.


Contact info

3.5

Average

TrustScore 3.5 out of 5

10K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 0% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(10,140)

1,129 reviews in the last 12 months

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Rated 1 out of 5 stars

Unfulfilled Order and No Customer Service

I placed an order on Monday 8 June online. I then sent an email on 9 June to cancel the order because i had found a different supplier. I had to email because there is no supported phone service.
The money was charged to my account immediately.
I received no response to my email seeking to cancel the order and then sent a further four email all without receiving a response.
The goods that I cancelled were supposed to be with me in 10 business days at the longest. It is now day 11 and I have not been refunded the money from my account, i have not received any response to my emails and I have not received the goods (which I now dont want).

June 8, 2026
Unprompted review
Rated 1 out of 5 stars

This website is a total scam

This website is a total scam. You are 100% unable to cancel an order, make contact with anyone, use their customer service functionality etc..
AVOID AT ALL COSTS

I paid for express delivery a week ago, now it's too late for this gift, so I need to cancel my order and I've tried emailing them more than 10 times for a response. NOTHING.

The only option left will be raising with bank. So tiring.

June 14, 2026
Unprompted review
Rated 5 out of 5 stars

I'm absolutely delighted with my personalised football top

I'm absolutely delighted with my Scotland retro football top, including the personalised print on the back.

I placed my order on Sunday 14 June and it arrived on Tuesday 16 June, which was much quicker than I expected. Throughout the process, I received regular updates letting me know exactly what stage my order was at, which I really appreciated and gave me confidence that everything was on track.

The quality of the top is fantastic, and I'm really pleased with how the personalised print turned out.

Thank you, UK Soccer Shop. I'll definitely be ordering from you again!

June 21, 2026
Unprompted review
Rated 1 out of 5 stars

Father’s Day ruined

Paid extra to ensure shirt arrived in time for Father’s Day - Lo and behold, it didn’t

Customer service number doesn’t work either

Avoid

June 21, 2026
Unprompted review
Rated 1 out of 5 stars

NEVER USE THIS RETAILER

NEVER USE THIS RETAILER.
I have sent 3 emails and No Response as I wanted to change my order, called a phone number that doesn’t work and is Out of service.
Paid for Express delivery and it’s 5 days late, yet to arrive so defeats the purpose of me wanting a express delivery.

June 16, 2026
Unprompted review
Rated 2 out of 5 stars

Ordered 3 Scotland football shirts for…

Ordered 3 Scotland football shirts for shipping to US on 7th June and paid $50 extra for fast delivery - it is now 20th June and nothing has arrived and no correspondence to explain why. If they email me back at least I will remove this comment. Order no 1997060

June 7, 2026
Unprompted review
Rated 4 out of 5 stars

Shirt is great

Shirt is great, I like the design. The one problem is that the Switzerland logo isn't the proper SFV/ASF one and should appear somewhere within the white cross design. Apart from that, I love it, I found the sizing options a bit confusing though.
The delivery took far too long, not blaming you, I think that would be down to our sub standard postal service provided by Royal Fail

June 2, 2026
Unprompted review
Rated 1 out of 5 stars

Seem like I have been ripped off by the…

Seem like I have been ripped off by the next day delivery option as others before me paid for DHL got an email royal snail mail had it duff tracking order as well to track it. Paid through PayPal so will be starting a claim over this repetitive issue no doubt I will not be the last BEWARE.

June 18, 2026
Unprompted review

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