Uksoccershop Reviews 

10,138
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,121 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently express satisfaction with the quality of the products, finding items to be excellent and well-made. Many people also appreciate the straightforward ordering process and often experience fast delivery. However, some customers also noted significant issues with delivery times, including delays despite paying for expedited shipping. People occasionally received incorrect or poor-quality items, or found that product descriptions were misleading regarding design or authenticity. Additionally, some reviewers experienced problems with orders not shipping as expected or difficulties with customer service regarding returns and refunds.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers expressing satisfaction with the... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising quick and efficient delivery,... See more

Order

Customers consistently note ambiguous experiences with order, with many reporting issues such as hidden... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the top quality of shirts and... See more

Service

People report ambiguous experiences with service, with many customers praising the fast and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Happy that my email to get the name changed on the England shirt was actioned asap when received. Quality for child’s England kit amazing. Very happy with purchase. Worth paying almost double from oth... See more

Rated 4 out of 5 stars

I just ordered a jersey--I will let you know when it gets here! I rarely buy online (like, three purchases--in my lifetime), so I can happily report that the ordering was seamless. Sorry for your W... See more

Rated 4 out of 5 stars

Great shopping experience. Just slow on delivery as I pay for next day delivery and toke 4 days to come .

Rated 5 out of 5 stars

Easy to use website. I was eligible for a student discount and best thing was how quickly my item was despatched and delivered. Quality seems good, size slightly smaller than I expected but that might... See more


Company details

  1. Activewear Store

Written by the company

UK Soccer Shop has been supplying football fans around the world since 2004. Over the past 20 years, we have shipped more than 2 million orders to customers across the UK and internationally. We offer one of the widest selections of football shirts, kits and merchandise online, covering major clubs and national teams alongside harder-to-find teams from around the world. We also provide personalised printing, allowing customers to add names, numbers and badges to many products. UK Soccer Shop is an independent UK business, and all merchandise is sourced through official brands and established suppliers. We value every customer’s feedback. Our team works continuously to improve our product availability, delivery communication and customer service, and we encourage customers to contact us directly if they need assistance with an order.


Contact info

3.5

Average

TrustScore 3.5 out of 5

10K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 0% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(10,138)

1,129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

TERRIBLE SERVICE

Purchased a football shirt with name and number on the back. Was told shipping would be 5-8 buisness days, when I emailed asking where my order was I was told it wasnt even sent yet even though it had said "in transit" for a week. It ended being over ten business days and arrived with no printing on the back. Terrible service will not use again!

June 27, 2026
Unprompted review
Rated 1 out of 5 stars

Very poor quality

I have got the Airo Portugal jersey with Diogo Jota name on the back. The letters started to come off before first wash. I paid around €75 with delivery. It's a proper scam. I'll definitely stay away and never shop again here.

July 10, 2025
Unprompted review
Rated 4 out of 5 stars

Cute Child England Kit

Happy that my email to get the name changed on the England shirt was actioned asap when received. Quality for child’s England kit amazing. Very happy with purchase. Worth paying almost double from other sites as the smaller sizes were not available. So cute, looking forward to seeing grandson in it.

June 26, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID!!

Do not waste your time with this lot. Bought a top and paid for delivery, a week later, still nothing so I emailed to ask where it was and they didnt even know when it would be shipped. I requested my money back and they said id have within 3-5 day. Here we are 3 weeks later and still no refund. Absolute scam! AVOID!

June 3, 2026
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam. Do not buy. No shirt was delivered and repeated emails trying to get more information from me. Reporting to the police.

June 26, 2026
Unprompted review
Rated 1 out of 5 stars

Total Scam

Total Scam, no way of communicating with the company. Please do not use this company. My kids still hasn't received 3 kits i ordered. Italy, real Madrid and Man city. So sad to see your kids upset when a present doesn't turn up for their bday.

I have made a dispute with Halifax and they have credited my account temporarily whilst they deal with the enquiry

Please dont order and keep your money

June 12, 2026
Unprompted review
Rated 1 out of 5 stars

Buying online requires trust...

Buying something online requires trust as we all have plenty of options from which to buy our goods.
I only ordered something from UKSoccershop as stated delivery time was 2-5 days and I needed the item in that time frame. Other vendors had 2+ week delivery times. Sadly my item arrived after exactly 2 weeks. I am therefore returning it as I no longer need it. I feel let down and misled by UKSoccershop. I could have bought the item at a physical shop or chosen another online vendor (at a higher price) had I known delivery time was going to be 2 weeks.
Buyers: beware, don't believe delivery times on this website.
UKSoccershop: please be honest with your customers and if/when you miss a delivery window, do your best to compensate the buyer, not as you have done with me by telling me I was wrong.

June 9, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs.

Avoid at all costs.
Total scammers.

They advertise as "next day delivery".
Mine took 9 days to arrive - missing the birthday that it was intended for.

There was NO communication from them, even after numerous emails to them.
I asked for a refund. No response from them

I wish I'd read the Reddit reviews about them being scammers and having no stock and just buying from elsewhere, whenever they get an order.

Absolutely terrible company.
I am contacting trading standards about them - AVOID AVOID AVOID

June 15, 2026
Unprompted review
Rated 1 out of 5 stars

I placed an order on June 17th and paid…

I placed an order on June 17th and paid the $48 for 1-2 day delivery. I order a women's medium and then 10 minutes later sent an inquiry email to change to a large. Just got it today(June 24)...7 days later but I get it coming from the UK to US. I ordered a Portugal #3 Pepe Jersey looks great on the back but them a small #3 on the front which looks horrible and it doesnt show that in the picture. No way it will fit my daughter and I am NOT happy after spending $250...sent them another inquiry email but I am sure I wont hear back.

June 24, 2026
Unprompted review
Rated 1 out of 5 stars

Be careful. Scam.

Be careful.
I’m surprised they have any positive reviews. I ordered a shirt, claims most are available for next day delivery and that ALL orders are tracked.

Paid the premium for next day delivery…
A week later, it’s supposedly still “in transit” but no tracking number or details. No update on the progress, no reply from their “customer services”

I will be raising this as a fraudulent company and also will be getting a refund via my card issuer.

I would strongly advise others who have had the same experience to also report them.

Additionally, to 100% certify it is a scam, they now have a disclaimer saying due to demand they are no longer operating a phone contact option. So you can only contact them via email, which they don’t respond to.

AVOID!

June 17, 2026
Unprompted review

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