Uksoccershop Reviews 

10,138
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,121 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently express satisfaction with the quality of the products, finding items to be excellent and well-made. Many people also appreciate the straightforward ordering process and often experience fast delivery. However, some customers also noted significant issues with delivery times, including delays despite paying for expedited shipping. People occasionally received incorrect or poor-quality items, or found that product descriptions were misleading regarding design or authenticity. Additionally, some reviewers experienced problems with orders not shipping as expected or difficulties with customer service regarding returns and refunds.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers expressing satisfaction with the... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising quick and efficient delivery,... See more

Order

Customers consistently note ambiguous experiences with order, with many reporting issues such as hidden... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the top quality of shirts and... See more

Service

People report ambiguous experiences with service, with many customers praising the fast and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Happy that my email to get the name changed on the England shirt was actioned asap when received. Quality for child’s England kit amazing. Very happy with purchase. Worth paying almost double from oth... See more

Rated 4 out of 5 stars

I just ordered a jersey--I will let you know when it gets here! I rarely buy online (like, three purchases--in my lifetime), so I can happily report that the ordering was seamless. Sorry for your W... See more

Rated 4 out of 5 stars

Great shopping experience. Just slow on delivery as I pay for next day delivery and toke 4 days to come .

Rated 5 out of 5 stars

Easy to use website. I was eligible for a student discount and best thing was how quickly my item was despatched and delivered. Quality seems good, size slightly smaller than I expected but that might... See more


Company details

  1. Activewear Store

Written by the company

UK Soccer Shop has been supplying football fans around the world since 2004. Over the past 20 years, we have shipped more than 2 million orders to customers across the UK and internationally. We offer one of the widest selections of football shirts, kits and merchandise online, covering major clubs and national teams alongside harder-to-find teams from around the world. We also provide personalised printing, allowing customers to add names, numbers and badges to many products. UK Soccer Shop is an independent UK business, and all merchandise is sourced through official brands and established suppliers. We value every customer’s feedback. Our team works continuously to improve our product availability, delivery communication and customer service, and we encourage customers to contact us directly if they need assistance with an order.


Contact info

3.5

Average

TrustScore 3.5 out of 5

10K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 0% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(10,138)

1,129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top top top 👏

All positive points: website quality, product quality, timely, professionalism, email inform all steps of delivery, communication after delivery, etc.

You helped my son achieve his dream, so you have my trust.

June 25, 2026
Unprompted review
Rated 1 out of 5 stars

No communication, 1 email per day then nothing.

A friend ordered a personalised football shirt for me with my name on the back. When it arrived, it was damaged. I contacted customer service straight away and, at best, only received one reply per day. After I sent clear photos showing the damage they requested, they stopped responding completely.

Very disappointing customer service. They’re happy to take your money, but when there’s a problem, you’re left waiting with no communication or resolution. Based on my experience, I’d avoid this company if you expect decent after-sales support.

As the company has stopped responding after I provided the requested evidence, I now have no option but to raise a dispute with my card provider. It’s disappointing that it’s come to this over what should have been a simple issue that could have been resolved with good customer service.

June 23, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t Expect a Complete Order or a Quick Resolution

Failed to deliver the full order. Emailed customer support and I was told they had no confirmed date for when the missing item would be available.

At no point did they offer a proper resolution or take responsibility for failing to supply a complete order. As the customer, I was left waiting with no timescale and no certainty that I would ever receive what I had paid for. Over a month on. Still nothing.

I would not recommend ordering from them based on how this issue has been handled.

May 27, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM

If there were less than 1 star that is what I would be giving them. I have not received my order, and despite multiple emails, I am still waiting back for a reply back from UKsoccershop. I am still waiting for a refund! DO NOT BUY FROM THEM! THIS IS A SCAM!

June 14, 2026
Unprompted review
Rated 5 out of 5 stars

You gave me my special day.

I had given myself too short of a delivery window due to my payday and the very important and only day I was allowed to wear this shirt at work other than my usual work uniform... IT ARRIVED THE NIGHT BEFORE! ... I got to wear it at work, it was nice and breathable during the heatwave, it was a concept shirt and I got many compliments from my coworkers. Thank you for the good day, I think it even helped my confidence some.

June 27, 2026
Unprompted review
Rated 1 out of 5 stars

Lettering peeled immediately; no refund, no response from vendor

I ordered a jersey for my son and also some shorts, I was immediately skeptical of the quality compared to the price I paid (the kids jersey was nearly 100$ and it was cheap feeling/looking), I washed and dried according to directions and the lettering was peeling immediately. I contacted them and they initially emailed back to ask me to send them pictures, but once I did, they've ghosted me and I never received a refund or any response to try to make it right.

June 1, 2026
Unprompted review
Rated 1 out of 5 stars

ZERO STARS

ZERO STARS. ORDERED. PAID. 3-5 day delivery. I DO NOT HAVE MY SHIRT. CAN’T GET HOLD OF THEM.
IF YOU WANT TI GIVE £60 AWAY. GIVE THESE CHARLATANS YOUR MONEY

June 16, 2026
Unprompted review
Rated 1 out of 5 stars

DONT BUY FROM THIS WEBSITE

DONT BUY FROM THIS WEBSITE. NO REPLY, NO ANSWER, NO FEEDBACK, NO EMAIL ANSWER. NOW STILL WAITING MY JERSY WICH I BOUGHT AT WORLD CUP START. ORDER NOT DELIVIRED DESPITE THEY PROMISED IT WILL TAKE 5-10 DAYS.

DON WASTE YOUR TIME ORDERING FROM THIS WEBSITE.

June 13, 2026
Unprompted review
Rated 5 out of 5 stars

One stop shop!

Quick, easy and so much choice. They had what I was looking for when everyone else had sold out - thank you!

June 16, 2026
Unprompted review
Rated 1 out of 5 stars

Dreadful service

Dreadful service. If you want stuff delivered late with appaling customer service then this is your best bet. Phone service is disconnected, generic email replies and overall lousy. Rubbish.

June 27, 2026
Unprompted review

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