Uksoccershop Reviews 

10,129
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,105 reviews, most reviewers had an average experience overall. Customers consistently commend the high quality of products, including football kits and personalized items, finding them excellent and well-made. Reviewers often express satisfaction with the product's fit and design, noting items are as described. However, some customers noted significant delivery delays, even when paying for expedited shipping. A few experienced problems with product sizing, receiving incorrect items or those that did not fit. Additionally, some reviewers reported poor product quality after use, like lettering coming off, and a lack of response to return requests.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and availability. Many customers praise the great... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising quick and... See more

Order

Consumers express significant frustration and dissatisfaction with the ordering process, frequently citing... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent quality of shirts and... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising the excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Happy that my email to get the name changed on the England shirt was actioned asap when received. Quality for child’s England kit amazing. Very happy with purchase. Worth paying almost double from oth... See more

Rated 4 out of 5 stars

Great shirts, well packaged, printing done well. Just a tad slow on the order processing and delivery.

Rated 5 out of 5 stars

Easy to use website. I was eligible for a student discount and best thing was how quickly my item was despatched and delivered. Quality seems good, size slightly smaller than I expected but that might... See more

Rated 5 out of 5 stars

I'm absolutely delighted with my Scotland retro football top, including the personalised print on the back. I placed my order on Sunday 14 June and it arrived on Tuesday 16 June, which was much... See more


Company details

  1. Activewear Store

Written by the company

UK Soccer Shop has been supplying football fans around the world since 2004. Over the past 20 years, we have shipped more than 2 million orders to customers across the UK and internationally. We offer one of the widest selections of football shirts, kits and merchandise online, covering major clubs and national teams alongside harder-to-find teams from around the world. We also provide personalised printing, allowing customers to add names, numbers and badges to many products. UK Soccer Shop is an independent UK business, and all merchandise is sourced through official brands and established suppliers. We value every customer’s feedback. Our team works continuously to improve our product availability, delivery communication and customer service, and we encourage customers to contact us directly if they need assistance with an order.


Contact info

3.5

Average

TrustScore 3.5 out of 5

10K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 0% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(10,129)

1,120 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor service on returns

Purchased a shirt for a present and it’s poor quality and want to return it and get a refund. No reply as yet about returning the item and still waiting for news. Very disappointing, slow and lack of customer service. Would not recommend buying from here unless you want inferior service and quality.

July 17, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid. Waste of money.

Don't waste your money terrible quality doesn't feel very good also don't bother with the next day delivery your be waiting longer. Personally I would like to send it all back but doubt I'll get refund from them.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Quality product

Quality product. Easy to navigate website. Good range of choice. Quick and well managed delivery. Delighted. Recommend for any football fan! Thanks !

July 15, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience. Ordered on july 6th, paid for next day delivery. Its now the 15th & still nothing. Id advise to never use these

July 15, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered an England shirt for next day…

I ordered an England shirt for next day delivery at a cost of £9 for next day delivery. 4 days later I am still waiting. Company is rubbish and all I’m getting told is that there waiting on a delivery of shirts. Shouldn’t be taking orders and peoples money especially at £140 which I’m now out of pocket for. Last email saying 28 days for delivery. AVOID AT ALL COSTS

July 11, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t use this company is a scam!

Don’t use this company is a scam!! I am driving to their registered address this weekend to confront them.

42 Mote Hill, Hamilton, United Kingdom, ML3 6EF

Simon Pretswell the dirty scammer

July 14, 2026
Unprompted review
Rated 1 out of 5 stars

Order not sent

Still no kit. Ordered before the World Cup 9th June today is 14th July. The World Cup finishes Sunday. No order recieved. No refund. Takes a week for an email back

June 9, 2026
Unprompted review
Uksoccershop logo

Reply from Uksoccershop

Our team have reached out to you about your order. Your order was received at 7pm on 9th June and was dispatched at 11am on 10th June. Unfortunately, we subsequently received the package back from Royal Mail with a sticker on it saying your address was "incomplete/invalid". Our team have sent several messages requesting confirmation of the correct address, but have not received a reply. Please reach out to our customer service team so we can ship the order to the correct address, or refund it if you no longer want the item.

Rated 1 out of 5 stars

Avoid if you value quality and customer…

Avoid if you value quality and customer service. Our charity football kit order arrived with every shirt printed with the same number, despite providing a list of individual numbers. We also discovered that the sizing was incorrect across the order. The lack of quality control is unacceptable for a specialist football kit supplier. Even more disappointing was the lack of communication when we reported the issues. These errors put a charity event at risk and created unnecessary stress for everyone involved. Very poor experience.

July 10, 2026
Unprompted review
Rated 1 out of 5 stars

Rubbish service

Adding to my first review - the Arsenal birthday card finally arrived - a week too late. It was in a clothing plastic bag, no cardboard to protect it and was battered and bent. I reiterate - do not use this company.

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Took a while but super happy

So the order took fairly quick to ship and included multiple shirts, including a printed one. However, it got stuck for like 2 months at postnl center until I reached out to open an investigation for it. They were very helpful with it and the package started getting more updates finally just a few days after the investigation started.
From there shipping times were as expected and it has arrived safely and was packed well.
The shirts were all good and the printing was perfect
Would order again

July 10, 2026
Unprompted review

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