http://www.uksportimports.com Reviews 

3,168
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Honestly I'd give this company zero stars if I could. They have been horrendous to deal with. Firstly the next day delivery was anything bit next day. Try next week! Then when my hillm... See more

Rated 1 out of 5 stars

Ordered a folding pool table for a birthday gift, received super quick but a damaged pool table, emailed and got a quick response initially saying they can send out a new top and replace. I replied an... See more

Company replied

Rated 4 out of 5 stars

ordered the walker and Simpson earl pool table with red cloth took a few days to arrive but very happy with it . the cloth however is not exactly red its more of a pink colour and arrived with pool cu... See more

Company replied

Rated 1 out of 5 stars

CANNOT CONTACT ANYONE Purchased a treadmill and cancelling within the 14 day cancellation period. The phones lines do not work anymore, excuses of covid given. I’ve contacted via their online con... See more

Company details

  1. Game Store
  2. Day Spa
  3. Fitness Equipment Store
  4. Golf Club

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1.8

Poor

TrustScore 2 out of 5

3K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 month

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1.8

All reviews

(3,168)

8 reviews in the last 12 months

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Rated 1 out of 5 stars

If there had been an option for zero stars they would get it

If there had been an option for zero stars I would definitely have gone with that! Avoid using this company. They have used Covid as an excuse for the worst customer care ever. You cannot get a phone number to contact them on and it often takes them days to respond to emails. My treadmill broke, first of all they thought it would be acceptable to send a part and some instructions which required engineer level skill to rectify the fault. It then took three months for them to arrange collection for it to be fixed despite me explaining I was emigrating. The refused to refund me and then sent a replacement treadmill to my old uk address. Total joke.

June 20, 2021
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Reply from http://www.uksportimports.com

We are very sorry to hear that you are not satisfied with your order and that your experience did not match your expectations. Trustpilot is a third-party business which we have no association with. We are committed to providing excellent customer service therefore we will investigate this further and one of our customer service representatives will contact you directly to rectify this matter.

Rated 5 out of 5 stars

Very good trampoline took 3 hours for…

Very good trampoline took 3 hours for one person to erect. Only advice I could give to the company would be to have extra nuts and bolts just in case you loose one or two .

June 18, 2021
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Reply from http://www.uksportimports.com

Thank you, we are pleased to hear that you are satisfied with your purchase from us. Trustpilot is a third-party business that we have no association with and do not send invites, so we really do appreciate that you have taken the time to leave positive feedback.

Rated 5 out of 5 stars

Absolutely outstanding customer…

Absolutely outstanding customer service, the chap that dealt with Doug me went above and beyond. The item was even on our doorstep less than 24 hours from purchase! I would most definitely use this company again.

June 16, 2021
Unprompted review
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Reply from http://www.uksportimports.com

Thank you, we are pleased to hear that you are satisfied with your purchase from us. Trustpilot is a third-party business that we have no association with and do not send invites, so we really do appreciate that you have taken the time to leave positive feedback.

Rated 5 out of 5 stars

Not only did golf trolley arrive a day…

Not only did golf trolley arrive a day early but was securely packaged. I have used it quite a few times and found it to be perfect as described and a bargain at the price. Would recommend to anyone.

June 15, 2021
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Reply from http://www.uksportimports.com

Thank you, we are pleased to hear that you are satisfied with your purchase from us. Trustpilot is a third-party business that we have no association with and do not send invites, so we really do appreciate that you have taken the time to leave positive feedback.

Rated 1 out of 5 stars

AVOID this company like the devil was…

AVOID this company like the devil was chasing you! Purchased a multi gym from this company 7weeks ago. Several items missing (7 x apparatus feet / stabilisers) so was unable to assemble this without damaging the floor or being unstable.
After 11 emails, 2 failed / misplaced deliveries I have now been sent a new base unit for the multi-gym, which incredibly are also missing 4 of the requested stabilisers. If you don't want apparatus mounted on blocks save yourself some stress and look elsewhere. Now seeking a full refund.

June 14, 2021
Unprompted review
Rated 2 out of 5 stars

Disappointing

Order placed, confirmed, contact confirmed that item was on its way - so all good. Until I get an email confirming item out of stock (with an alternative). Would have appreciated this information at point of order not after expecting delivery

June 6, 2021
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Reply from http://www.uksportimports.com

Hello, we are sorry that you were not satisfied with your order experience. It is unfortunate that sometimes there are errors with the stock levels and orders cannot be fulfilled and we do apologise for the disappointment.

Rated 5 out of 5 stars

Great Product

Turned up earlier that expected, put together and everything is fine. If you're going to fold it up after use it's not that stable is my only comment on that, other than that it's fine.

June 2, 2021
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Reply from http://www.uksportimports.com

Thank you, we are pleased to hear that you are satisfied with your purchase from us. Trustpilot is a third-party business that we have no association with and do not send invites, so we really do appreciate that you have taken the time to leave positive feedback.

Rated 1 out of 5 stars

Stay away from this company because if…

Stay away from this company because if you need to return the item you have to jump through hoops to get them to even think about collecting it plus it will take weeks as they are not quick at returning emails

June 1, 2021
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Reply from http://www.uksportimports.com

Hello Mark, We are very sorry to hear that you are not satisfied with your order and that your experience did not match your expectations. Trustpilot is a third-party business which we have no association with.

We can see that you have been in contact and that we have asked for images of the damaged item so that we can get your query resolved.

Rated 4 out of 5 stars
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Reply from http://www.uksportimports.com

Thank you, we are pleased to hear that you are satisfied with your purchase from us. Trustpilot is a third-party business that we have no association with and do not send invites, so we really do appreciate that you have taken the time to leave positive feedback.

Rated 5 out of 5 stars

Really fast shipping - good service

Really fast shipping, product arrived exactly as described and is now in use daily, the kids love it!

Thank you, highly recommended!

May 12, 2021
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Reply from http://www.uksportimports.com

Thank you, we are pleased to hear that you are satisfied with your purchase from us. Trustpilot is a third-party business that we have no association with and do not send invites, so we really do appreciate that you have taken the time to leave positive feedback.

Rated 4 out of 5 stars

Good service overall.

Good, quick sales service - product was as advertised. Only downside was one of the kettlebells was broken when it arrived, which was surprising. However - uksportimports refunded in good time and without fuss, so not a huge problem.

May 11, 2021
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Reply from http://www.uksportimports.com

Thank you, we are pleased to hear that you are satisfied with your purchase from us. Trustpilot is a third-party business that we have no association with and do not send invites, so we really do appreciate that you have taken the time to leave positive feedback.

Rated 1 out of 5 stars

So you said you would look into it and contact me! Well I am still waiting. Just give me the money back as it is obvious from other peoples comments that you do not provide a quality customer service.

I cant give zero stars!
How can you review products when you don't receive them? On multiple occasions I have tried to contact you regarding my purchases without success! I want my money back immediately! You have took £1500 of my money and delivered nothing! Disgrace!

May 10, 2021
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Reply from http://www.uksportimports.com

Good morning and thank you for your review. I have looked into this and checked the notes on the order. It appears that one of your items has been damaged in transit and my colleague will be in touch with you shortly. I amvery sorry about this and we hope to have this rectified for you shortly.

Kind regards

Alex

Rated 1 out of 5 stars

The item didn't arrive no one got back…

The item didn't arrive no one got back to me in the end i had to get the bank involved to get my money back wouldnt recommend buying from them

May 8, 2021
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Reply from http://www.uksportimports.com

Good morning and thank you for your review. I have looked into this and checked the notes on the order; I can see that an advisor responded to your query on 04.05.2021 with tracking information for the item. We have contacted you again through our channels for further information and to get this resolved for you.

Sam
UK Sport Imports

Rated 2 out of 5 stars

Trampoline 7x 11 Rectangle

Trampoline looks good, however it arrived with a spring missing which was rectified straight away. The rectangle support was very difficult to put up as the metal supports did not seem to fit and took a long time to assemble.
My daughter seems to think the bounce is not as good as her last big air trampoline, only 1 foot bigger and the bed springs look stretched at the ends but hardly stretched at the sides. In the padding around the sides it seems to retain water so my daughter gets wet socks every time.
So overall a disappointing purchase as my daughter spends hours in her trampoline.

May 5, 2021
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Reply from http://www.uksportimports.com

Sorry to hear that your experience did not quite meet your expectations, please help us to improve by providing further information on your experience. As Trustpilot is a third-party business that we have no association with, we can be reached on customerservice@rcdretail.com.
Sam
UK Sport Imports

Rated 5 out of 5 stars

The delivery time was brilliant

The delivery time was brilliant, The trampoline looks fab, had a small problem with the assembly , my fault not reading the instructions correctly emailed the company, through ebay, and they responded quickly and were very helpfull.

Happy customer, and hopefully will have happy grandchildren

May 4, 2021
Rated 5 out of 5 stars

My item arrived within 3 days of…

My item arrived within 3 days of ordering. The bbq I purchased was very well packed and all parts clearly labelled. The bbq took 1.5h to assemble and works very well for the price. Thank you. 😊

May 3, 2021
Rated 4 out of 5 stars

No bats included...

Minor loose edge detail, BUT NO BATS - set advertised as including 2 high quality bats. Not such fun for the children without them.
Update...a sensible and quickly made offer to resolve has been received. Thanks

April 19, 2021
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Reply from http://www.uksportimports.com

Good morning and thank you for your review. I have recently replied to your email detailing the action we have taken to resolve your issue. Please feel free to contact us should you require any further information.

Kind regards

UK sport imports

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