Honestly I'd give this company zero stars if I could. They have been horrendous to deal with. Firstly the next day delivery was anything bit next day. Try next week! Then when my hillm... See more
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Ordered a folding pool table for a birthday gift, received super quick but a damaged pool table, emailed and got a quick response initially saying they can send out a new top and replace. I replied an... See more
Company replied
ordered the walker and Simpson earl pool table with red cloth took a few days to arrive but very happy with it . the cloth however is not exactly red its more of a pink colour and arrived with pool cu... See more
Company replied
CANNOT CONTACT ANYONE Purchased a treadmill and cancelling within the 14 day cancellation period. The phones lines do not work anymore, excuses of covid given. I’ve contacted via their online con... See more
Company details
Written by the company
Not available
Contact info
Not available, Not available, Not available, United Kingdom
- 00000 000000
- Not available
- www.uksportimports.com
1.8
Poor
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 month
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Missing screw.
Received table in short space of time. Quite tricky to put together ( it took 2 of us) also a screw was missing.
August 6, 2021
Reply from http://www.uksportimports.com
Thank you, we are pleased to hear that you are satisfied with your purchase from us. Trustpilot is a third-party business that we have no association with and do not send invites, so we really do appreciate that you have taken the time to leave positive feedback.
Trampoline arrived in 2 days and grand…
Trampoline arrived in 2 days and grand kids love it. Only 4 stars because picture showed black legs on it and they were stainless steel when it arrived
August 5, 2021
Reply from http://www.uksportimports.com
Thank you, we are pleased to hear that you are satisfied with your purchase from us. Trustpilot is a third-party business that we have no association with and do not send invites, so we really do appreciate that you have taken the time to leave positive feedback.
Excellent value for money
Excellent value for money, grandchildren have had a ball playing in the pool. Great size and easy to assemble.
August 5, 2021
Reply from http://www.uksportimports.com
Thank you, we are pleased to hear that you are satisfied with your purchase from us. Trustpilot is a third-party business that we have no association with and do not send invites, so we really do appreciate that you have taken the time to leave positive feedback.
Disappointed
Disappointed as item arrived damaged - No time to send back as for birthday present so have had to try and hide the damage (a corner has bent and broken). Not good.
August 4, 2021
Reply from http://www.uksportimports.com
Response 1:
We are very sorry to hear that you are not satisfied with your order and that your experience did not match your expectations. Trustpilot is a third-party business which we have no association with. We are committed to providing excellent customer service therefore we will investigate this further, If you wish to contact us through out contact information box on the website we will be willing to assist in resolving.
Not great quality but does the job
The instructions are rubbish! Diagram numbering for each corner did not match the actual diagram! Got there eventually. Good size and shape. But about as well made as all other, much cheaper versions. Coating on leg supports comes off very easily. Wouldn't say it was worth the money paid.
August 3, 2021
Reply from http://www.uksportimports.com
Thank you, we are pleased to hear that you are satisfied with your purchase from us. Trustpilot is a third-party business that we have no association with and do not send invites, so we really do appreciate that you have taken the time to leave positive feedback.
multi-gym cable availability
Asked whether multi-gym cable was available to buy and advised that still under warranty so free replacement sent within days. Excellent
August 2, 2021
Reply from http://www.uksportimports.com
Thank you, we are pleased to hear that you are satisfied with your purchase from us. Trustpilot is a third-party business that we have no association with and do not send invites, so we really do appreciate that you have taken the time to leave positive feedback.
I'm very happy with my purchase
I'm very happy with my purchase, the only issue I found is that the balls get stuck in two pockets at the end where you retrieve the balls. Otherwise very good.
August 1, 2021
Reply from http://www.uksportimports.com
Thank you, we are pleased to hear that you are satisfied with your purchase from us. Trustpilot is a third-party business that we have no association with and do not send invites, so we really do appreciate that you have taken the time to leave positive feedback.
after a little hiccup i found the…
after a little hiccup i found the service spot on and i am impressed with the speed which my problem was sorted just waiting now for the score card holder and the packing insert for my phone holder
July 19, 2021
Reply from http://www.uksportimports.com
Thank you, we are pleased to hear that you are satisfied with your purchase from us. Trustpilot is a third-party business that we have no association with and do not send invites, so we really do appreciate that you have taken the time to leave positive feedback.
Faulty Treadmill
Just to say that we have now been contacted by the Company so hopefully will be able to resolve.
Relevant parts have now been sent out to us. The service we had once we were able to get in touch with them was OK so have changed the rating.
We ordered a treadmill in January 2021 which was duly delivered but was damaged. We sent an email to the Company but received no response. As we thought we were unlikely to get any response and the damage was cosmetic we retained the treadmill only to find that it stopped working at the beginning of June 2021.
I can provide my order number: #171031291
We have contacted UK Sports Imports but have not received any response whatsoever. As we purchased by Credit Card we had to refer the matter to the Credit Card Company
July 19, 2021
Unprompted review
Reply from http://www.uksportimports.com
Unfortunately, we have been unable to verify that you are a legitimate customer as there have been no order details provided. Trustpilot is a third-party business that we have no association with, therefore if you have placed an order with us and require further assistance please contact us at customerservice@rcdretail.com
it was a bit expensive for a knob but…
it was a bit expensive for a knob but it was quick and sorted the problem
July 11, 2021
Reply from http://www.uksportimports.com
Thank you, we are pleased to hear that you are satisfied with your purchase from us. Trustpilot is a third-party business that we have no association with and do not send invites, so we really do appreciate that you have taken the time to leave positive feedback.
Only reason I have given two stars is…
Only reason I have given two stars is the fact that I received both sets of Dumbells. However the weight bench on the other hand was sent out with the wrong hardware pack. Customer Service are shocking, several emails later, someone responded expecting me to take pictures and send. I'm a busy man and don't have time for this. Here's an idea, why not send the correct hardware pack with the correct bench.
July 11, 2021
Reply from http://www.uksportimports.com
Thank you, we are pleased to hear that you are satisfied with your purchase from us. Trustpilot is a third-party business that we have no association with and do not send invites, so we really do appreciate that you have taken the time to leave positive feedback.
Exactly what I wanted
July 11, 2021
Reply from http://www.uksportimports.com
Thank you, we are pleased to hear that you are satisfied with your purchase from us. Trustpilot is a third-party business that we have no association with and do not send invites, so we really do appreciate that you have taken the time to leave positive feedback.
Easy to order delivery OK
Easy to order delivery OK
Don't quite know what SELF ADJUSTING
legs means...
All in all a good buy!!!
July 9, 2021
Reply from http://www.uksportimports.com
Thank you, we are pleased to hear that you are satisfied with your purchase from us. Trustpilot is a third-party business that we have no association with and do not send invites, so we really do appreciate that you have taken the time to leave positive feedback.
A good treadmill
A good treadmill which unfortunately had a couple of minor faults but UK Sports Imports assisted and resolved the problem.
July 5, 2021
Reply from http://www.uksportimports.com
Thank you, we are pleased to hear that you are satisfied with your purchase from us. Trustpilot is a third-party business that we have no association with and do not send invites, so we really do appreciate that you have taken the time to leave positive feedback.
Parts missing not happy that I'm still…
Parts missing not happy that I'm still waiting 6 days on and nothing still arrived
July 4, 2021
Reply from http://www.uksportimports.com
Sorry to hear that your experience did not quite meet your expectations, please help us to improve by providing further information on your experience. As Trustpilot is a third-party business that we have no association with, we can be reached on *Customerservice@rcdretail.com*
Not worth the money very disappointed
The item is faulty no key damaged lots of faults sorry can't give a good review
July 2, 2021
Reply from http://www.uksportimports.com
Sorry to hear that your experience was less that 5-stars. Trustpilot is a third-party business that we have no association with, however if you’re open to discussing your experience further please email us on *customerservice@rcdretail.com*
Reply from http://www.uksportimports.com
Thank you, we are pleased to hear that you are satisfied with your purchase from us. Trustpilot is a third-party business that we have no association with and do not send invites, so we really do appreciate that you have taken the time to leave positive feedback.
Great practice net exactly as described…
Great practice net exactly as described in the advert. Arrived next day as well
July 1, 2021
Reply from http://www.uksportimports.com
Thank you, we are pleased to hear that you are satisfied with your purchase from us. Trustpilot is a third-party business that we have no association with and do not send invites, so we really do appreciate that you have taken the time to leave positive feedback.
brilliant service pool table came…
brilliant service pool table came within 3 days easy to build abd plays so very well just love it
July 1, 2021
Reply from http://www.uksportimports.com
Thank you, we are pleased to hear that you are satisfied with your purchase from us. Trustpilot is a third-party business that we have no association with and do not send invites, so we really do appreciate that you have taken the time to leave positive feedback.
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