I checked that they deliver here and they do. Paid top-whack for that but the order was processed. Then I got an email saying they'd cancelled the order as they don't deliver here. I emailed back... See more
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Was looking to buy a globe water feature from this company, but the size we wanted wasn’t in stock. However they were very helpful in advising the solar pump conversion for the unit we purchased els... See more
Company replied
Great choice of water features and prices are cheaper than anywhere else. I ordered a Rio Grande River Falls Giant Water Feature with Lights first and was so impressed I then ordered Woodland Multi f... See more
Company replied
I ordered some replacement lights for my newly refurbished water fountain. I received these items less than 24 hours after ordering them and fitted them straightaway. They were very easy to fit and lo... See more
Company replied
Company details
About UK Water Features
Written by the company
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The online world of water features!
UK Water Features is home to over 2,000 different designs for you to peruse at your leisure. Many fountains are available with fast and hassle-free next day delivery.
We also offer garden ponds, fountain pumps and accessories to help you with the maintenance of your feature and give you peace of mind. Nestled in the beautiful Yorkshire scenery since 2007. Shipping services available across the whole of the UK.
Contact info
Unit 9, Strafford Industrial Park, Gilroyd Lane, Dodworth, S75 3EJ, Barnsley, United Kingdom
- 01226388889
- info@ukwaterfeatures.com
- www.ukwaterfeatures.com
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
EXCELLENT SERVICE
The help and advice I received from the customer service team was excellent pump was ordered on the Friday and arrived the next day excellent
June 16, 2023
Unprompted review
Reply from UK Water Features
Hi Deborah, we're really pleased to have been able to help. We hope you will be happy with your purchase.
Many thanks
Joanne
UK Waterfeatures
Great product and support with…
Great product and support with questions from the company
June 1, 2023
Unprompted review
Reply from UK Water Features
Hello Iona, thank you for taking the time to leave feedback, we're delighted to have been of assistance. We hope you enjoy your purchase.
Many thanks
Joanne
UK Waterfeatures
Excellent choice of features
Excellent choice of features
Timely delivery
Arrived as advertised
July 3, 2023
Unprompted review
Reply from UK Water Features
Thanks for your feedback Peter, this really is appreciated. We hope you will enjoy your purchase.
Many thanks
Joanne
UK Waterfeatures
Really pleased with our water feature
Really pleased with our water feature . The service we received was great. Great company to order from.
June 23, 2023
Unprompted review
Reply from UK Water Features
Hi Denise, thanks for your kind comments, we really appreciate you taking the time to give feedback.
Best wishes
Joanne
UK Waterfeatures
Great service and product was excellent!
May 18, 2023
Unprompted review
Reply from UK Water Features
That's lovely to hear Arefa, thanks for your feedback, it's much appreciated.
Kind regards
Joanne
UK Waterfeatures
Lovely product and great service would…
Lovely product and great service would definitely recommend
July 3, 2023
Unprompted review
Reply from UK Water Features
Thanks Penny, we really appreciate your 5* review. We hope you will enjoy your purchase.
Best wishes
Joanne
UK Waterfeatures
New transformer for water feature
Ordered a new transformer for our water feature, was very simple to order and arrived quickly and when we were advised it would be delivered
June 10, 2023
Unprompted review
Reply from UK Water Features
That's great to hear Barbara, we're delighted that you are happy with the service you received. We hope to hear from you again.
Best wishes
Joanne
UK Waterfeatures
Very helpful customer service and very…
Very helpful customer service and very speedy delivery Thank you
June 14, 2023
Unprompted review
Reply from UK Water Features
Thanks Mags, we're pleased to have been of assistance and hope you will be happy with your purchase.
Best wishes
Joanne
UK Waterfeatures
Reply from UK Water Features
Thanks Jennifer, we appreciate your feedback and we're happy to know that you are happy with our products and services.
Kind regards
Joanne
UK Waterfeatures
Beautiful water fountain
Lovely water fountain i am really pleased with it so cosy at night with the light. I Would recommend and a quick delivery and good service
June 6, 2023
Unprompted review
Reply from UK Water Features
Hi Angel, thank you for your lovely review, we're delighted to hear that you are happy with your purchase and with the service we provided.
Many thanks
Joanne
UK Waterfeatures
Reply from UK Water Features
Thanks Ian, we appreciate your feedback.
Many thanks
Joanne
Direct Global Trading
Fountain developed cracks, nobody interested
I ordered a Massarelli water fountain on 9th June two years ago. This was shown on the site as in stock and delivery in a few days. I chased this up several times and eventually told it wasn't actually in stock, but was on back order. It eventually arrived about a month later wrapped in disgusting scrappy fabrics covered in insects, with a smell beyond belief. Around that were scrappy odd bits of cardboard.
We assembled this to find a piece missing, without which the fountain was useless. The missing part was sent later.
We use this fountain from April to early October, then it is drained and covered for winter. When preparing it for use this year we discovered cracks developing. After several emails we finally received a response to say it was two years old and nothing they could do. It was actually less than two years old as their delivery took a long time.
We had a Massarelli fountain at our previous home which arrived beautifully packaged and had no problems at all with it. I suspect this was a returned faulty one. A part missing and wrapped in scrappy bits of disgusting smelly, insect laden things. A total waste of money, I would not recommend the fountain, UK water features, Direct Global trading or anybody connected with them.
June 15, 2023
Unprompted review
Reply from UK Water Features
Hello,
Thank you for taking the time to leave a review. Your feedback is really important to us.
I'm very sorry to hear about your experience from two years ago. We pride ourselves on delivering excellent service; please accept my apologies if you feel you didn't receive this on this occasion.
Unfortunately, I'm unable to look in to this any further for you as there are no order details provided. Sorry I couldn't help further on this occasion, but if you do wish to contact us at all about the issue, our dedicated team will be happy to look into this for you.
Many thanks,
Georgia
UK Water Features
Bought water feature pump
Bought water feature pump, transformer,and light.There was a problem with the light. They sent me a replacement streaght away. No hassel.
Highly recommend this company for service
June 17, 2023
Reply from UK Water Features
Hi Norman, thanks for your review. It was a pleasure doing business with you and we hope to hear from you again.
Best wishes
Joanne
UK Waterfeatures.
Promptly replaced faulty item
June 18, 2023
Reply from UK Water Features
Hi Stephen, thank you for your 5 star review, we really appreciate your feedback.
Best wishes
Joanne
UK Waterfeatures
Product arrived on time
Product arrived on time, just what we wanted but pump didn't work. Contacted company and sadly issue could not be resolved with a new pump so refund was issued. Staff were very polite and matter promptly and professionally dealt with.
June 16, 2023
Reply from UK Water Features
Hi, thank you for taking the time to leave a review, I'm sorry we couldn't resolve the issue with the water feature, but pleased to hear that you are happy with the way we dealt with your enquiry. If we can be of further assistance please don't hesitate to get back in touch.
Kind regards
Joanne
UK Waterfeatures
UK Water Features
Very helpful, package was extremely well packed, unfortunately the glass had till managed to get cracked. On reporting the damaged item a replacement was in the post the same day and arrived packed very well and in good order.
Thank you.
Mac
June 14, 2023
Reply from UK Water Features
Hi Mac, thank you for taking the time to leave a review. We're pleased we were able to resolve this issue to your satisfaction. If we can be of further assistance please let us know.
Best wishes
Joanne
UK Waterfeatures
Impressive customer service
The water feature is very nice The customer service was exemplary when first one developed a fault after a few weeks. Replacement is fine
June 11, 2023
Reply from UK Water Features
Thanks for your review Jacqui, we're delighted to hear that you are happy with the service we provided and with the way we resolved this issue for you. We hope you enjoy your purchase.
Best wishes
Joanne
UK Waterfeatures
Excellent customer service
When buying anything on the internet you just hope you're going to get what you've ordered and it arrives in one piece. I ordered a duck water feature, and it came the next day, it was broken, and after sending photo's of the damage, today I've received a replacement. Excellent customer service.
And the Ducks, I can't wait until it's fitted and all plumbed in.
June 19, 2023
Unprompted review
Reply from UK Water Features
Hi Angela, thanks for your lovely review. I'm so sorry that your order was damaged in transit, but pleased we were able to resolve this quickly and to your satisfaction. I hope you will enjoy your new water feature.
Best wishes
Joanne
UK Waterfeatures
Water fountain broke and they won’t…
Water fountain broke and they won’t replace or refund. Sent me a new solar panel and that doesn’t work. So now I have to battle again! If it doesn’t work it doesn’t work! Not fit for purpose!
June 11, 2023
Reply from UK Water Features
Hi Nicola, we haven't heard back from you since we sent out the replacement solar panel, we hoped this meant that the new part had resolved the issue with your water feature. However, as we mentioned in our latest correspondence, there is a 12 month warranty on your item, so if the problem persists or you need further assistance at all, please don't hesitate to contact our customer care team directly, we are always happy to help.
Kind regards
Joanne
UK Waterfeatures
Recently received my Lotus Bronze Fish…
Recently received my Lotus Bronze Fish Bowl water feature, no problems on ordering and delivery.
However, what made me mark down from a five to four review is the complete lack of information contained in the pack. Nothing on how to care for the bowl and how to construct the water pump, had to work on pure guesswork to put the pipework together. Would also be helpful if you published the length of the power lead supplied.
June 15, 2023
Unprompted review
Reply from UK Water Features
Hi, thanks for your review and feedback, this is much appreciated. We will pass your comments on to the manufacturer of the water feature kit, hopefully this will help improve things for future.
We do have an online care guide for water features which is accessible via our website, however if you need any further assistance with any of the issues you have mentioned, please contact our customer care team, we will be happy to help.
Many thanks
Joanne
UK Waterfeatures
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