Ulster Bank Reviews 

I'm from Northern Ireland, and there are no branches open on a Saturday or Sunday anywhere. I work until 5.30pm Mon to Fri, so how am I ever meant to lodge money!?

DO NOT JOIN!
Sent an international transfer of £2000.00 and they have froze my payment requesting more information. I provided this information over 30 days ago and they still have not released the funds. Customer service is useless, and this is what happens when you underpay your staff. No one from the international team will talk with me, I just have to accept that my hard earned money has been kept and there is nothing I can do about it.

Shocking customer service. I'm currently in a situation where Ulster Bank have now disabled my internet banking and suspended they app. All I wanted to do was transfer less than £5k. Hiding behind security but just want to delay any transfers.

This bank really is useless, they are supposed to protect your details but somehow they end up getting used by someone to steal money from you which has happened to, won't ever use ulster bank again, their customer service is rubbish!

Absolutely terrible service, they allow deposits but then demand you use a card reader to withdraw, which they do not give you when you set up the account and then take weeks to send you when you ask for it. They let you set up an acoount online but then demand you write them a letter which you have to post to northern ireland to be able to close it.

whenever there is a problem you go online. this never seems to work- ulsterbank has a bad record embracing online banking technology. then, slightly miffed, you naturally phone- you are left on hold for over an hour- now with no real progress made- you decide to
then you go into the branch and each time you go into the branch and queue up they are trained to tell you to go online.
this bank is made for shareholders- not designed for customers.
I have a direct debit I set up to a charity that I wish to stop. I cant stop it and I cant contact the bank to alter it.
im trying really hard to not call them a really sh@t bank and I am too polite to call them a sh&t bank.

They take forever to pick up the phone! I was on hold for over an hour. They're ok other than that.

Genuinely cannot get over the bullsh*t that is Ulster Bank - after 10 years, all of a sudden my number is blocked? Crazy long wait times, staff that pass the book to the wrong bloody department and useless website. You'd know they're leaving Ireland, they just don't care anymore.

Recent problem with severely delayed receipt of one time codes. Numerous call to bank chiefly resulted in my being advised that the problem likely lay with my phone provider - despite receiving codes from yahoo, Airbnb etc. I did check with provider and got phone itself checked - no problems. Most importantly, the problem remained unsolved with resulting frustration. An attempt to pay an airline ultimately required a call to UB fraud department - as with all calls, lots of waiting!! My final email received no reply but suddenly, the codes have started arriving immediately, as before -no communication from UB. ?? Due to UB phasing out. Infuriating and a real failure to both sort the issue in a timely manner and communicate with me.

Closing for lunch? Are you serious?
How about being open during the day time advertised hours? You don't see Tesco closing up for a sandwich and a cuppa whenever they feel like it. Get a grip Ulster Bank. Surely you could stagger staff lunch breaks so there's always a teller on the counter.
May as well go to an online bank like Starling and avoid these clowns altogether.

Waterford branch so easy and hassle free. Always in and out in minutes. Staff nice and friendly and will be missed when the Bank eventually closes. Until that day comes I will keep banking with them.

Terrible service.

3 years trying to close my bank account after leaving the country.
Every time I call, the agent invents a new procedure. 'maybe you could include a certificate copy of your passport' after the previous agent tells there is no proof or anything required to close the account. I sent 3 letters already, following all their messy indications, and it is going nowhere. Today I ll empty the account and forget about it. They can continue taking the 3 euros a month of bank fees for all I care.

Went to Ulster Bank in Enniscorthy today. What a lovely experience! Met Siobhan Mc Manus who was so lovely and efficient. In general I would say everyone in Ulster Bank in Enniscorthy are very nice too.

Just outta curiosity I checked my credit score on the app which happens to be Transunion how can a bank have a credit agency with such a bad reputation .By the way it extremely low but on tranunion but experian its high .please read the reviews and 2017 report on Transunion ulster bank and tell me this company represents your credit files many thanks sean

After losing my Card I phoned and spoke to three different people three different times in the same hour about £20.00 emergency cash to get food each code they gave me didn't work. Driving round to different ATM's - but had to just give up. What a nightmare just a bunch of Clowns.

Shame 0 is not an option.
The most useless bank in the UK.

The Blind leading the blind. Went to open account. Had all the right stuff with me then told that my housing rent book was not Prof of address. Yet was told on the phone when i made my application its will be find. Avoid people micky mouse operation especially in Larne. Plus I'm getting a text from ulster bank everyday for last 2 weeks about opening the account then when u go through with it there's a problem thanks God there is other banks in larne RIP Ulster Bank

No wonder ulster bank is closing I lodged money €250 on a Saturday morning couldn't get through on phone lines f***in joke im fuming to leave me with no cash for the weekend with a child too they don't care b*****ds oh but I got them on messanger and they said it would be in my account Monday what good is that I'm delighted there closing ive no sympathy for them at all

A terrible bank. A fee is charged for having an overdraft facility and then they charge interest on top (at exorbitant ratess). Customer service told me I wasn't paying any interest - but logged in, the website says different.

I personally love ulster bank for both me and my mother we absolutely love the customer service we both get some yes can come across quite rude and there is many employees that are amazing people beautiful inside and out most of them can't help you anough.. KEEP ON BANKIN ULSTER BANK🏦☺️💞