Ultimate Appliances Reviews 1,114

I approached Ultimate Appliances company located in Glenhuntly. Neil answered the phone and explained to me the charges I should expect which they were very reasonable. Not only the charges but Neil was very professional, very pleasant to talk to. I highly recomand this company. Thank you Neil.
Anna

the customer service was good but i waited more then a month for the deliver

We have a Miele cooktop with touch control back in December 2009. Three year later, the left front burner was broken and we spent Canadian $300. Now in 2015, the left front burner goes busted and we will be paying another $300. Talking to Miele, we were told two options: first get some discount on the parts, exactly like last time, paying total $300, or get the technician to check the problem and decide what to do. However we will have to pay the service call for $200 or chance it if he could reduce it to $100 if we don't want get it replace. Paying top dollar for their quality and we end up having this quality and functionality anxiety over Miele's product. Who wants to pay service call every 2 or 3 years for commodity at home? For this nonsense we might as well buy a cheap Frigidaire cooktop for $600 and then buy a new one after 6 years?

I was looking for a dishwasher on the internet and I've found one displayed as IN STOCK on Ultimate Appliances. I've placed the order and I wasn't aware of what's going to happen next. I got a phone call from them saying that the dishwasher is not in stock but in aggressive manner they have tried to sell me an alternative. I have told them I only want that specific one because my fridge is the same brand and the washing machine. They have told me that I will see my £250.00 back in 30 days as that's how long it takes for a refund to be processed. So they didn't even sold me anything but they kept the money for more than 30 days. I even called my bank and asked for a chargeback and I explained to them that they haven't sold me anything but "illusions" the dishwasher wasn't in stock. No chance, I saw my money back in more than a month. This story happened a year a half ago and I could not rate them on TRUSTPILOT at the time because of an error while I was trying to register. Now I got registered while buying a set of car tyres but as you can see I was so traumatised that I could not forget that all this time. Buy from ao.com instead, no problems at all. Thank you

Great super service, thanks!

we ordered an fridge freezer, it arrived a day early than expected but the delivery men refused to bring it in the house because it was too heavy, even though we paid a premier delivery cost of £25. They left it outside in the pouring rain!. After 2 weeks of phone calls they agreed to refund the £25.
Reported them to Trading Standards but as they have now ceased trading nothing will be done.
I bet Mr <private data removed> will start up again under a different name.
In fact <private data removed> dissolved his previous company GRADED APPLIANCES LIMITED on the 15/03/12. then started Ultimate Appliances.
next time I will do a little homework just in case <private data removed> is the company director

Ordered an LG washing machine on 18th April, waited till 9th May and phoned to find out when it would be delivered. Pleasant young man said it would be delivered Sat 11th, but 4 hrs later got an email saying they were ceasing trading, and that refunds had been auctioned, and if not received in 5 days, raise dispute with card company. Unfortunately, I used a debit card so no protection !. I genuinely thought my money had gone, but to my surprise, it arrived in my account today, 13th May, so 2 stars for service, but a pat on the back for the refund.

Ordered Leisure range cooker mid- March no delivery as promised 3 times including a Saturday, I had to call UA customer service repeatedly with 15 minute wait to get an update, they never called me back or updated me. Told me they dont deliver on weekends to my area, nothing arranged and oven not in stock, then told oven they had received damaged had to be returned would have to reorder !! - i had enough cancelled then told 30 days from request in writing after 35 days and at least 15 helpdesk tickets, had to threaten legal action section 75 of cerdit card act watch dog tradiing standards citizen advice i have finally just got my refund back - after two months of the worst on line shopping experience i have ever had, i hope UA do go under as it looks if they are going into liquidation to save any one else going through all the crap customer service lies and empty promises i have ! UA Customer Services Stars of this terrible episode included Gary very polite but never called back and no deliveries kept Cher told me no oven in stock it was damaged so reorder required and Ranvir Rai i think was co owner very polite but promises not kept until day 35 - lesson it has teached me do not just go on company website reviews they are edited use a reputable company and independant reviews, buy using a credit card i did thank goodness if over £100 your covered by 45 day charge back and over this time section 75 refund from card provider by law ! A nightmare purchase finally over !

Ordered a range cooker, did not arrive, given new date again no cooker.... The out of stock, then on its way, then out of stock again....
Cancelled order on the 11th Feb... No refund within the 30 days as per the Distance Selling Regs and CCA. Endless emails, phone calls, letters still no refund...
£675 of my money being withheld by these people.

Finally got my money back on the 10th May...

It appears even with this, I might be one of the lucky ones. The only saving grace was that I paid on a credit card.....

We ordered a new Beko dishwasher from Ultimate Appliances in mid March. We were expecting delivery within 7 days but this did not happen. We received a number of excuses for the delay, the transport department are busy, Beko had recalled the dishwashers. We decided to cancel the order and ordered from someone else who delivered in two days. We are still waiting for a refund well over a month after we cancelled the order; we have reminded Ultimate and were given a date for the refund that didn't happen. We have started the chargeback process now through the credit card company but we shouldn't really have to.

Placed an order for a new dishwasher in January and then cancelled after a few days. Whilst waiting for our new dishwasher, we discovered a simple fault with our old one and were able to repair it. Despite cancelling in writing and telephoning to confirm that the cancellation had been received, we have still not got a refund! I have contacted UA on many occasions and have been told "your request is with the cancellations team". However, they appear to be blatantly ignoring their 30 day contractual obligation to provide a refund. It seems like there are many other people on Trustpilot with similar stories to tell of their experience with UA. Come on Ultimate Appliances, you can do better than this! Can't you?

Ordered a samsung american fridge freezer. Waited 3 weeks with no coms from them except from me chasing delivery. Gave up and cancelled. Told me 28 days before refund. Yesterday received an email telling me they are no longer trading and if I don't get a refund within 5 days to contact my card provider to make a claim.
DO NOT BUY FROM THIS WEBSITE.

Received one email to say company is no longer trading and that we will get our money back. However I dounbt this very much and trying in vain to contact our bank who says go to trading standards.
Its been a nightmare I am now short the money of a new fridge freezer and no fridge freezer in my home.

I ordered washing mashine 6th April and i am still waiting on delivery, many times called and nothing. Yesterday i received email that UA is close down from 9th May. Thank You UA for excellent service. Now I am waiting for my 415pound.

Their Website is still up and running but it would appear that they have gone down the pan.
UPDATE,
MIRACULOUSLY A FULL REFUND HAS BEEN PAID BACK INTO MY ACCOUNT TODAY (13 MAY 2013) FOR AN ORDER I CANCELLED 8 DAYS BEFORE THEY CEASED TRADING.

Ordered and arrived within 2 days and old fridge taken away. In fact it arrived earlier than they forecast.
Cant really fault the service and the good were as ordered. The fridge itself could do with a clear set of fitting instructions though!! Took ages to work our how to fit the kitchen door to it as the instructions were useless. Not the vendors fault though!

I only read the good reviews before I placed my order and I learned my lesson the hard way!
The web site stated that stock was due in on 15th April and so I placed my order on the 9th, accepting this anticipated delay.
However, after phoning 3 times, each time with a lengthy delay on hold, I was constantly told that it was stock issue. I feel that this Co is in financial trouble and that is probably the reason why their suppliers are not delivering to them.
When my appliance did FINALLY turn up the delivery guys said that they had been working long hours for the Co and yet they were being made redundant at the end of the week ~ strange when I had constantly been told how busy they were!
When I asked for a refund, as they were unable to supply the goods, I was advised that they would hold onto MY MONEY for 30 days despite the fact that the only reason I wanted to cancel my order was due to their inability to deliver the 'paid for' goods!
I did receive my item, after a lot of chasing and complaint emails, but I WILL NEVER use this Co again and I strongly urge you to re-consider before you place an order with them.

Ordered and paid, told me they had stock on website then suddenly were out of stock messed around for three weeks with no washing machine got fedup so cancled and then was told up to 30days for refund! Still waiting for refund 50odd days later. DO NOT USE THESE JOKERS

We ordered a Samsung American fridge freezer from this company on 18/4/13 and were given an estimated delivery of 30/4/13.
I contact Customer Services twice in 29/4/13 and first was told that their Transport Department had put all their vans in for service and that he would phone me back in twenty minutes. Needless to say no phone call and I phoned Customer Services again.
Another gent said that either he or their Transport Dept would phone me within the hour. Surprise, surprise no phone call. I phoned again at 1.45pm and was told that no vans were available for delivery tomorrow and that he was unable to give me a delivery date.
I then asked for a refund and was told that I had to send an E Mail to them and that a refund would be processed normally within 7 days.
I cannot believe a company could possibly trade like this. I don't even think they had the product in stock, despite their web site saying that it was in stock at the time of ordering. Cheap is not always the best. Be warned they couldn't care less about customers.

DO NOT USE THIS COMPANY. I ordered a dishwasher as it was the lowest price on the Internet, despite paying three times due to the equipment they use taking DAYS to process. They refunded 2 payments quite quickly I then WAITED AND WAITED for my delivery and after two weeks I decided to ask for a refund. That was 28 march and I am STILL WAITING. I phoned them and AFTER A FEW DAYS OF TRYING I got through. To my astonishment they advised they hadn't refunded because they didn't have my account details. Have they not heard of using a telephone or email to contact me and ask for them?! Anyway details have now been provided but I am STILL WAITING.