Ultimate Appliances Reviews 

Ordered a whirlepool oven from Ultimate Appliances on the 11th April 2012. Had no confirmation of the order. After many phone calls and emails eventually got a reply saying the oven will be delivered on the 19th April 2012. 19th of April comes and goes and no delivery after many more phone calls and emails with no-one getting back to me eventually I get through and am given a delivery date of 26th April 2012. on the 24th of April I get a voicemail followed by an email saying that the delivery has been delayed until the "27th or 28th of April" again nothing definite, get the impression they will deliver when they can be bothered and absolutely no qualms with lying to customers.

At this point I sent them an email telling them that this state of affairs is ridiculous and that I have never received such terrible customer service from any retailer before. I also said that I would be willing to come to Leicester and collect the oven myself seeing as they are having so much trouble delivering it.

On the 26th of April 2012 I had a call from them saying they had to postpone the delivery again until next week and NO I can’t come and collect the oven myself. They didn't even have the oven at this point! I cancelled the order at this point and was told that the refund will be processed and back in my account within 7 days. I sent them an email confirming this conversation just to have something in writing considering the unreliability of these people.

On the 13th of May 2012 I sent them an email asking where my refund was as I had waited longer than 7 days and had no refund.... No reply from Ultimate Appliances...

sent them another email on the 15th of May 2012 asking where my refund was... got a one line reply "I have passed your details on to the refund department and will chase that up for you."

By the 30 of May 2012 and many calls later still no refund....

On the 30th of May 2012 called them and was told by the manager Sarah Potter that I will get my refund by the 8th of June... sent them an email asking her to confirm this by email.... got the following one line email back "I can confirm that the refund will be processed for you, and with you within the time mentioned on your email at the latest."

On the 8th of June 2012 I checked my account and surprise surprise NO REFUND!

So sent them yet another email asking where my refund was???? ...get this one line email back from manager Sarah Potter "I will be able to scan through confirmation to you off the refund being actioned for you. This will be on Monday when I am back in the office if that is ok?" ...sent her email back saying I look forward to getting this confirmation...

Monday 11th of June 2012... No email from Sarah Potter and No refund in my account.... sent her yet another email asking where the refund is and will it be processed.... NO REPLY!!!

on the 13th June 2012, 6 weeks after the order was cancelled, sent Sarah Potter yet another email asking where my refund is.... Guess what? ....No reply from Sarah Potter or any one else from Ultimate Appliances... and still no refund!!!

TO THIS DATE I HAVE HAD NO OVEN OR REFUND FROM ULTIMATE APPLIANCES!!! THEY HAVE LITERALLY ROBBED ME!!! STAY AWAY FROM THIS COMPANY FOR YOUR OWN SANITY!!! THEY ARE A BUNCH OF LIARS AND CROOKS AS FAR AS I'M CONCERNED!!!

I ordered this product thinking they had stock but it turns out they were awaiting stock and they would not be my area to deliver until a week later. My fridge/freezer was broken I was unable to wait 10 to 14 days. I emailed the company to cancel on 28th February and it is now 15th April and my refund has not been processed. THE MANAGER IS OFF ILL AND NO ONE CAN PROCESS THE REFUND. DO YOURSELF A FAVOUR AND DO NOT USE THIS COMPANY.

purchased from ultimate appliances as it was the cheapest we found. Due to demand it took a few weeks to deliver and we were contacted on a Saturday for a delivery on the Monday. Fortunately my wife was off work that day. Overall would use again and recommend to friends.

Ordered my Samsung American Fridge via Ultimate Appliances. Even though the fridge was out of stock at the time I was kept informed on a delivery time for which was honoured. I was really impressed with the sales service but the delivery drivers let me down. I paid for a two man drop and they did not comply with what I paid for. They left the appliance on my doorstep and refused to offer any further help in placing the appliance into my house. Fair enough if would have been difficult but not impossible to deliver the fridge into my house. There were 2 drivers and myself to help but they just didn't seem to care. I am now left with a 100kg fridge on my doorstep to move by myself for which i cannot do. I have paid for a delivery service for which I did not recieve.... utterly dis-appointed with the actual delivery. Would Like a refund on my delivery charge.

Do not use this appliance place cheap but takes ages to get to you. The have no care to ring you and if u try and ring them you are 20 mins at least on the phone using your money. They have offered no discount or anything . The item was showing in stock but was not in . Will never use again totally wrong how a company is run like this .

i ordered the appliance from mthe website where it said it was in stock. got an automated message to confirm the purchase and the money taken from the credit card, with no est. date of delivery. after a week, no news so i called. couldnt get through so emailed them. finally talked to them and they said the item is not in stock, there is a backlog of orders and they will let me know. they said the dleivery in a certain area i ssubject to other orders in the area, otherwise you could wait longer....
finally, exaclty two weeks after placing order, they delivered the product. frustrasting...

Ordered tumble dryer from here as it offered the best price with free postage and packaging and removal of old appliance. After a long wait and several frustrating interactions with customer services the appliance arrived within the three hour time slot and the delivery men were excellent.

If it hadn't been for the five week wait and poor information from customer services, ultimate appliances would have scored better. With the wait, I phoned for information several times. Phone can take up to 30 minutes to be answered, information was vague and inconsistent and return calls and promises to confirm delivery slots failed to materialise. I felt the staff were just being polite to get me off the phone and buy themselves more time. We had just about given up and had emailed to say that unless delivery was arranged, as promised in latest conversation, then we would cancel and request a refund. the call finally came and delivery came next day within three hour slot.

Being on maternity leave I had time to make the calls and could easily be in for short notice on delivery. We were lucky as we also have a back up dryer. If we hadn't the wait would have been a lot more stressful. If you want something quickly (as most do with appliances) definitely go somewhere else. If you want the best price and don't mind a long wait, not sure whether appliance will ever arrive then go for it!

We ordered a dishwasher on the 19th of March, we still have not received a delivery date! We have rang the company on four separate occasions, on hold for at least 20 minutes, to be hung up on twice. Every time the customer service personal ( if you can call them that,) have no idea when we will received our paid for goods! They where very quick at taking our money but not sending the items. They are the worst company I have ever used, NOT AGAIN!

No hidden charges, Delivered on time within the 3 hour time slot, would recommend others for their electrical appliances.

communication is poor and its not as describe on web. many times need to call them get correct information and noboady gives accurate information. everyboady depends on transport department (if any exist) waiting for whole month to get when the delivery date is. every time its roling to next week delivery when they do not have the stock. but web site is shows they have the stock. misguide the customer and keep the money more than one month to run the cashflow. our weeknes is trusting their web information and not going with reputed company.

Ordered a dishwasher on the 27th march, they promptly took payment but no confirmation of delivery, after seeing many questionable reviews , we decided to cancel order tried ringing no answer! cancelled via online ticket system , would not give any clear response as to my refund, several more requests and still no definitve answer, rang again 25 minutes on hold, then answered put on hold for 10 minutes then reassured me that i would get a refund within 30 days, and would send an email to confirm this.
Surprise surprise no email ,
I am now having to go through the long process of going through the bank to reclaim my £275 .
What a complete shambles.
buyer beware!!!!!!

Delivery was on time and the product was as advertised. I only contacted them once and the person on the other end of the phone was friendly and knew what they were talking about. The website is basic but serves its purpose.
Communication is clearly top priority for this company which is great for customers. You will always know what's gong on with your order and if you do have reason to contact them you will be treated as a valued customer, not just an inconvenience like it feels with some companies.

having ordered our tumble dryer on 13/03/13 we expected delivery within 2 weeks,we actually received it 12/4/13. After deciding to cancel the order and buy from elsewhere as we were told it was out of stock till the following week, we were telephoned to be told they did have one available that week. I have rung 3 times to find out what was happening, the first 2 calls i made took me 20 mins to get through, on both occasions i found the customer service over the phone unprofessional on the second call i was told delivery would be the following sat/mond but this did not happen.We were not informed of what was happening with our order if this had been done i would have not had to chase it myself. When i tried to cancel the order the girl on the phone seemed unsure what to do,told me it"wasn't her department" and i should cancel by e-mail,she seemed unconfident and almost disinterested.We have now received the item but if you could keep your customers informed on where the order is at it could reduce a lot of frustration. would not use again or recomend zero rated

After spending weeks researching/priceing fridgefreezers,i found ulitmate appliance
was the best for value.order took a few more days than expected however this was due to high demand! which i understand.Somethings are worth the wait....
i have not recieved my item yet,but delivery is expected on Sunday.
ultimate appliance have always corresponded promptly when i have made contact with them & staff always friendly and helpfull.
to save hours/days looking for the best value, i advise you to enjoy a wee glass of vino and look no further and enjoy your evenings..........

After my fridge freezer gave up working I looked at Which for reviews of affordable replacements. I decided on a Samsung silver model but it seemed difficult to get hold of at anything like the target price Which quoted. I found Ultimate Appliances would supply the version I wanted at a good price, had free delivery and would take away the old one for free. Unfortunately some reviews of the company were less than favourable about how long it took to deliver. I went ahead and placed the order anyway hoping for the best. After a few days I rang Customer Services to ask about delivery. I didn't get a definite date so when I got an email saying that due to exceptional demand, deliveries would be late, I started to worry. I rang Customer Services again who this time were more helpful and I got a reasonably quick delivery date and time agreed, which was kept to. The fridge freezer is a much better one than my old one and perhaps I should have ditched it earlier. In the end, pleased with the service and product but I did get the impression that the company had trouble keeping up with orders and getting them delivered quickly.

Ordered a washing machine on 18th March, with an expected delivery 3 - 5 working days later. After one week I had received no communication from Ultimate Appliances, so I contacted the UA Customer Services team.
After sitting on hold for 20 minutes, I was told to expect the delivery the following Wednesday, but the Transport Team would contact me to confirm. No call received and no delivery, so I contacted the Customer Services team again. After the usual 20 minutes on hold I was told it would be delivered on Easter Sunday. Again no contact from Transport, and another broken promise.
This continued 4 more times, despite being given "95% guaranteed delivery" from the Customer Services team. I was also promised calls back from the team - one agent even stating "you have my word I will call you before 10am" but no calls.
I eventually gave up calling them, and the product was finally delivered on 11th April.
In summary - don't believe the delivery dates - UA clearly have issues with their delivery capability and over promise to keep customers happy.
Not a good experience, UA don't stand by their word, fail to call back and generally don't seem bothered about positive customer experiences.
I shall not be using UA again.

Bought a beko tumble dryer on the 27th Feb which never came into stock. I cancelled the order on the 4th march as it had not been fullfilled and i had not even had the courtesy of any communication. I was advised that a refund would be made within 30 days (30 days!!!! its not my fault that this company did not receive stock on the date advertised on their site).
Guess what, 30 days comes and goes and no refund. Despite 3 phone calls and an email, I have still not received a refund 1 1/2 months later. On every contact I receive an excuse (but no appology) and a promise to process the refund that same day, but it never happens.
After 13 years of shopping online this is the first time I have had to invoke section 75 with my credit card company.
Ultimate applicances appear to get good reviews when everything goes to plan but buyer bewhere if the unforeseen happens.
My advice, pay a couple of quid more and don't take the chance.

Deal with this company at your peril.

at first i wasn't too impressed. The day i was expecting my delivery came and went with no word from UA. I rang them the next day and was told my item was out of stock. Obviously I was not happy. Char from customer services excelled herself by helping me find an alternative and arranging the earliest possible delivery date.

I had the misfortune to purchase a washing machine from this Company on the 16th March. When it was delivered it was rolled though the entire outside of the house on a trolley that had a flat tire, scouring the path all the way. On opening the item it was found to have a dent on the front of the machine. I telephoned the Company the same day and was told to photo the dent and send it on by e mail. This was done on the same day. 5 days later I phoned and AGAIN was told to send ANOTHER set of photos. 2 more days past and from repeated requests I received my INVOICE by e-mail. On the 26th I telephoned and after waiting for 20 minutes, I got through and then was put on hold for 36 MINUTES when the phone just CUT OFF!. On the 5th April after yet another call and long wait, I awaited a phone call regarding a refund for the damage to the washing machine. The call came the FOLLOWING day saying that although HOOVER would only refund £10 for the damage the Company would up this to £30. Having spent OVER THREE AND A HALF hours on the phone at an unknown cost , and being told that I could not return the machine as I had already used it, ( sorry but we could not go filthy for 3 weeks ) this insult of a compensation has had to be swallowed.It is quite obvious that the Company drags its feet in order that you will possibly give up. As for Hoover, I shall not buy another of their products. I shall in future avoid Ultimate ApplIances and Hoover like the plague!! Oh, by the way, one further week down the line I HAVE STILL NOT RECEIVED THE REFUND, THEY WERE QUICK ENOUGH TO TAKE THE PAYMENT FROM THE CARD!! YOU HAVE BEEN WARNED!

first class online shopping delivery good and within time scale product ok delivery drivers very helpfull