Ultrahuman Reviews 631

I have the ring over a year now. Very disappointing. I have been re-syncing, re-booting, resetting a lot because the ring sometimes just stop registering (steps, heart rate, etc.).
And although it seems that it registers sooo much, when you try to read the details given it’s almost impossible to understand. Also the ring scratches very easily.
I do not recommend this ring.

I liked my Ring until the battery started to last under 24hours. No problem I thought, I’d paid for enhanced protection.

Spoke to the agent, the solution, try all the stuff I’d already tried. I told them that they then said keep using it for a few weeks so we can collect more data.

I’m not your beta tester, I paid for a working product, when it stops working under guarantee send me a replacement and test it yourself instead of expecting me to stick with it for weeks to save you a job.

Unacceptable.

Horrible product. I bought the product in July 2025 through Amazon. They changed my ring after a few months of using it since I started getting connectivity issues. However, the new ring is now giving me the same issues within a few months. The customer support does not respond on the app. I have no way of getting them to refund or take any useful action

I received this ring in September of 2025 and had problems with it early on. It wasn’t tracking my sleep pattern and was off on time slept numerous times. I contacted customer service and they sent some new updates and then my battery started draining faster and faster. I have been dealing with this for months and now the battery doesn’t keep a charge for more than 2 hours. I’ve contacted customer service and they say the ring is out of warranty and can’t do anything. 350 dollars for a ri that only lasts a year and a half. Do not buy this!

I used to love Ultrahuman. Now, with their updated customer service it's a nightmare. My ring hasn't been working for 5 days now and I can't seem to get a human to chat with. I just keep getting the chatbot which accomplishes nothing more than wasting my time.

I’ve had my ring for a while now, but now had an issue with it. Connecting to customer service took some time hence the 4 stars and not 5, but once connected the customer service agent Mohammad Sameer was fast, polite, courteous and sorted out my problem efficiently. My issue is now fully resolved and I was very happy with the outcome.

The customer support experience was extremely disappointing. I waited over an hour just to receive a response, and the information they gave me was incorrect. When I pointed out the issue and asked for clarification, support stopped responding entirely instead of helping resolve the problem. Very frustrating experience, especially for a product at this price point.

Absolutely do NOT recommend this product.
I’ve had mine replaced three separate times. After the last replacement, it worked fine from July until recently, when it suddenly stopped connecting. I contacted support, and they performed a reset. While that temporarily fixed the connection issue, it completely destroyed the battery — I now have to charge it twice a day.
When I reached out again for help, I was told they couldn’t offer a replacement because the warranty had expired by ONE month. Conveniently, this battery issue only started after their reset, yet they refuse to take any responsibility.
This product is a complete waste of money. Mine barely lasted 9 months in total. It’s incredibly frustrating to have to argue with a company over what is clearly a faulty product.
Avoid at all costs.

Used the WhatsApp support (in app support never assigned me an agent). There was a delay of around 2 hours but that could be timezone (I'm in Australia). Once connected the agent was very responsive and we were able to resolve my issue within half an hour.

Horrible experience. They stop connecting through Bluetooth after a while. I got three replacements in a year for this. Afterwards, for the 4th replacement request (yes, it kept having connection issues) they said the product was out of warranty and didn’t want to send me a replacement.

Purchased my first ring in March 2025. I loved it!!! Around the 6 months mark the ring would not connect and it stopped working. They sent a new replacement. Fast forward 6 months and the same thing happened. They will not replace this ring as I am out of warranty. The product does not hold up past 6 months so be prepared to purchase a warranty package as well to cover their faulty product!

I’ve been very happy with the Ultrahuman Ring AIR. It’s comfortable, discreet, and easy to wear every day, which makes it much easier to stay consistent with tracking.

The sleep, recovery, HRV, and heart rate insights have been genuinely useful for helping me understand my routine better. The app is also easy to use and presents the data in a clear way.

Overall, it has been a very good experience, and I’d definitely recommend it to anyone looking for a practical health tracker.

On my third ring in 6 months. They work for about 2 weeks then start to fail to connect to the app. Bad hardware

I’ve had my ring for 1 year and before this, I had a very good experience. But for the last few weeks, my ring battery fast. For example, the battery had been lasting less than 12 hours when it should last for at least six days. I worked with the AI chat to do a soft reset of my ring and that did not improve the battery life. I then reached out to a live support agent who told me to do a factory reset of my ring. I was told that it will take up to 24 hours for the ring to recalibrate and for the battery life to improve. That did not happen. I reached out to a live support agent again and I was told to wait 48 hours after the reset. I waited 72 hours and at that point it seemed like my battery was draining even faster. So I reached out to support again and was told to wait an additional 48 hours because my ring was still being recalibrated. I told the support agent I would not be waiting another 48 hours because I’ve already waited 72 hours and I haven’t seen any improvement. I was then bounced to another support agent who was super helpful and was able to address all my issues. With that being said, Ultrahuman has got to do better with their customer service because the wait time was over 20 minutes, and I had to speak to three different agents in two hours to get the help that I needed. I was not happy with this experience but in the end I got the support that I needed.

I have been pointed to this review site after recent talk with the customer support agent regarding replacement of the ring.

If the review is about the customer service, then it is very good. Even though I was contacting customer support on Sunday, there was live agent to help me with the technical issues. Yes, there is a lot of AI communication before that, but even the AI understood my issues and provided all the steps it could to get my problem resolved.
Last question is if the replacement ring will be delivered, but if the original delivery is to go by, I have no reason to be pessimistic.

If the review is about the ring itself, it looks good and it is comfortable, but I'm not sure about the quality. The titanium finish got scratched pretty easily, and it encounters unresolvable connection issues after 6 months of using.

If the review is about the application, it works fine most of the time, and I was able to get from it the information I was interested in. Big positive thing compared to the competitors is that the app is free to use. There are lot of paid addins, but they are for me personally necessary to have.

If the review is about the company as a whole, I don't think I can rate the company based on one product... However, there are definitely things that they do great (like deliveries and customer support), and things that could be hopefully improved (aforementioned ring quality)

It took over 24 hours to resolve the issue. Everyone I talked to wanted me to do the same thing after I had just completed that task with someone else. Everyone was very nice that I spoke to however, the last person that I spoke to was the best. They seemed to actually believe me and wanted to resolve the issue. They concluded that a new ring was the solution. I really enjoy my ring. It is a great product when it works.

I’d like to commend the customer service team my experience has been smooth and impressively fast, even though they’re overseas. My ring replacement request was processed quickly, which I really appreciate. While I’m still waiting to see how long the full replacement will take, the support team has already provided excellent service and made the process easy so far. Great job!

They were very quick to get me a replacement charger then a replacement ring.
UPDATE: I am having issues with the replacement ring connecting and getting through to service has been a nightmare. I have lost records, don't have a working replacement, and am being told I can trade-in my ring and buy a new one.

Very poor customer service. I ordered a ring with delivery stated at 48 hours. Then it changed to two weeks which was too late. When the ring arrived I decided to return it immediately. After much chasing I received the return label & the ring was collected as arranged. The return tracking shows it was received by the company the following day. Almost two weeks later I’m still awaiting my refund. Totally unacceptable. Order number UHR11022114 - please sort this & issue my refund

From the get go the ring would not connect to any blue tooth. Even after factory resets it didn’t work.
No online support after sitting for ages waiting for their AI bot to connect me to an agent.