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Rated 5 out of 5 stars

I'm very happy with my Eunoia dress! As a big and round lady I am always doubtful of one-sizes, but these folks weren't lying! It fits beautifully and is surprisingly adjustable with its straps and sa... See more

Company replied

Rated 5 out of 5 stars

When you buy from Uma Nomad, you’re buying from people instead of mass corporations. Not only do these gorgeous people make one of a kind clothes, they are kind and generous, giving each customer the... See more

Company replied

Rated 5 out of 5 stars

I bought two beautiful dresses from Uma Nomad, such vibrant colours in a gorgeous design that are one of a kind. It’s a unique shop with a friendly and helpful owner and adorable daughter. It’s a grea... See more

Rated 1 out of 5 stars

I have not received all of my items and I have been trying to get a hold of the company owners for a month now! No answers. Also, I had to wait for 2 weeks before the items were sent anyways, bu... See more

Company details

  1. Clothing Store

Written by the company

UMA NOMAD is a sustainable fashion clothing brand with unique clothing made from eco-friendly recycled fabrics and a ZERO waste policy. Colourful, plus-size, festival clothing, fantasy clothing, and alternative fashion in hippie and boho style. Beautiful summer dresses, jumpsuits, skirts, trousers, tops and much more handmade from vintage materials that we collect ourselves by hand and heart. UMA NOMAD is a small business run by women who would like to be part of a positive change in the fashion industry, keeping the environmental and social impact of their work in the foreground of their minds, whilst making beautiful clothing for beautiful people in all shapes and sizes, from XS to XXXL.


Contact info

3.8

Great

TrustScore 4 out of 5

229 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

THIEVES!!!! They took my money but did not send the items!

I have not received all of my items and I have been trying to get a hold of the company owners for a month now!
No answers. Also, I had to wait for 2 weeks before the items were sent anyways, but to that email they responded - but now, that some are missing, they suddenly disappear?!

This is what thieves do - they take money and do not give something in return. This is what happened to me.

I will take legal action if I do not receive an answer and refund soon!

August 5, 2025
Unprompted review
Rated 3 out of 5 stars

Great products / slow delivery and communication

After writing my original 1 star review (and fearing I was never going to receive anything), I’m glad to report I have received my order. The items are great and all is well.

July 21, 2025
Unprompted review
UMA NOMAD logo

Reply from UMA NOMAD

Dear Camila, I've just sent out an e-mail to all our customers , exaplainig our delay as a result of our big final sale. We're really sorry for the inconvenience, and making you feel like we would fool you ! It would never even pop up in our minds to do such a thing. You can expect your package to be shipped out next week! Please check your e-mail for some more info regarding your order. With love, Sophie - Team Uma Nomad

Rated 4 out of 5 stars

return takes a lot of time and energy because of slow customer service and missing order confirmation

UPDATE: I got my money back via paypal and Uma Nomad messaged me saying they were really sorry and explaining how things took so long. Changed the review from 2 to 4 stars.

I ordered a jacket and am trying to return it since weeks now. The customer service is really sweet but veeeeeery slow in replying and didn't seem to get my point so far. I never recieved an order confirmation email so I dont have the order number which is crucial for sending it back. Trying really hard since May7th here to get this number to finally return the jacket which does not suit me.

Guys, please keep on making your beautiful clothes (I'm in love with them!) but please also review your automation modes/and a quicker customer reply would be nice.

May 23, 2025
Unprompted review
Rated 4 out of 5 stars

I ordered and paid, but never got the order or any response from the owner. Updated!

I ordered and paid a dress, got an order confirmation mail, but never got any update since then. After a week or so I wrote an e-mail and asked about the status of my order. Haven't gotten any reply. I wrote again an e-mail a few days later, and some time later even sent a message on Instagram. I neither got any answer on my mails nor on Instagram.
Sorry to give a bad review, but until now, I didn't have any good experience with the paid but not delivered order and the unresponsive customer service.

UPDATE 15th May 2025 : I got the sending note after this review was published and received the shipment a few days afterwards. The dress is lovely and perfect for the upcoming summer. I changed the star rating from 1 to 4 stars, because in the end I got what I ordered. I still don't know what happened whit my messages, but hey, life happens and sometimes good things take time.

March 29, 2025
UMA NOMAD logo

Reply from UMA NOMAD

Hello Michelle,

Our sincerest apologies.. we feel so bad that you have been disappointed! We can see in our order archive that your order has actually been send out to you and has been delivered to you on the 1st of may. We are going to look at our mailbox to see if we can find your e-mail and contact you. Kindly, Sophie - Team Uma Nomad

Rated 5 out of 5 stars

I love my new curtains

I love my new curtains! They are very beautiful and bring a warm atmosphere to the space. I also consider the ethical values ​​of this store to be an important purchase criterion for me. I love the fact that these are repurposed fabrics and Xero waste!

February 22, 2024
Unprompted review
Rated 1 out of 5 stars

I never get the packets

I never get the packets. I thought mayby it had to be made. But i still diddn't get anything in this last weeks.

November 8, 2023
UMA NOMAD logo

Reply from UMA NOMAD

Dear S.C , we have send you an e-mail regarding the delay of your order about a week ago.. perhaps it is still in your spam folder! The e-mail will explain why the delay has occurred. Our sincere apologies for this again. The flaglines have just been send out to all the customers that have been waiting for them so you should receive them any time soon! We really hope you will consider to adjust your 1 star review. With love, Sophie | Team Uma Nomad

Rated 5 out of 5 stars

Stylish and comfortable

I love these chatra pants- I bought two in the M-L size. They are beautifully tailored from sarees giving them a new avatar. The fabric is good quality, drapes well and the fit is comfortable. I have a curvy figure with a slight pooch, the shirred waist adjusts well.

September 24, 2023
Rated 4 out of 5 stars

I bought the new shorter jumpsuit

I bought the new shorter jumpsuit, the fabric and colors as always beautiful. However the fit doesn't work me, i have to wear it with a really plounging neckline, otherwise the crotch length is too short for me. I can still wear it, but it's definitely less comfy than the full length ones.

July 2, 2023
Rated 5 out of 5 stars

Incredible service & gorgeous clothes!

I'm in love w nearly every item in the Uma Nomad line! I bought a few things from the Tulum store but unfortunately the belt to a dress was accidentally left out when they packed my bag. I noticed when I returned to the U.S. and though I thought it unlikely anything could be done, I sent an email to them. I got an immediate response from the head office. They reached out to the Tulum store and mailed the belt to me right away! I could not be more grateful for their kind attention. I'm sure they have many more important issues to deal with but they treated me like a friend. I'm so grateful! AND of course their clothes are beautiful too!!

April 24, 2023
Unprompted review
UMA NOMAD logo

Reply from UMA NOMAD

Dear Kirsten, thank you so very much for taking the time to leave us such a wonderful review. What a well travelled belt you have now! I am so glad to hear you're happy with us, your feedback is making us glow! Much love and thanks from team Uma!

Rated 5 out of 5 stars

Customer service is really nice and…

Customer service is really nice and helpful. My order came in time and the product is just what it looked like online. Absolutely love this, would definitely order again and already told my friends about this shop.

June 16, 2023
UMA NOMAD logo

Reply from UMA NOMAD

Hello dear Maya, thank you so very much for leaving us such a fantastic review! We're super glad you're happy with us, and we are so happy with you, too!

Much love,
Uma

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