I bought this for the style and colour. On closer examination, it has a number of features which set it above others. Metal zips are sadly a dying breed but this top features a strong, two way metal z... See more
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I've ordered from Unconditional in 2017, late 2022 and 2023. I love the items, they're unique, stylish and super comfy. They're also usually way too expensive to buy so it was great to see a really ch... See more
Company replied
I purchased a home decor item (small sculpture) that arrived broken. UK to United States. Quick response to my email and excellent customer service. They replaced my item and took extra special care i... See more
My order was dispatched quickly and arrived beautifully parcelled. The quality of the jacket and shorts are outstanding. The only reason I didn't give 5 stars is that I am a little heart broken that a... See more
Company replied
Company details
Written by the company
The official UNCONDITIONAL website and online shop - Luxe womens and mens clothing & Homeware Foundered by Philip Stephens. From London, England. Menswear - womenswear - Homeware - fragance
Contact info
Parker House , DA14 5DT, London, United Kingdom
- info@unconditional.uk.com
- www.unconditional.uk.com
4.1
Great
120 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
i have to pay an additional fees before…
i have to pay an additional fees before to collect my parcel. but you said my delivery is free
January 5, 2026
Still my favourite clothing brand after…
Still my favourite clothing brand after all these years
December 16, 2025
Great happy with item… as long as you…
Great happy with item… as long as you get the sizing right .. great clothes
November 12, 2025
The products are very good and could…
The products are very good and could have more variety.
October 16, 2025
Terrible company and terrible service // My true rating is -5 stars
In December 2019, I ordered a custom-made piece of clothing and paid for it, but never received it. I did not receive a useful response for years. Apparently, the company went through a reorganisation after the owner died. They promised to give me in-store credit if I removed my feedback from Trustpilot, but they never did. This happened about 2 months ago. I feel the need to tell everyone about my bad experience with them. One star is far too generous; -5 stars would be more appropriate.
September 21, 2025
Unprompted review
My order is still stuck in customs
My order is still stuck in customs, here in Portugal. I have to pay €95 on top.
It would be good if (1) you'd enter a package value below €150 when shipping to Europe, so this instance could be avoided, and (2), the customs clearance possibility would be mentioned on the site on the checkout.
Still love the brand
Thank you
October 23, 2025
Brilliant service and communication
June 23, 2025
Very Easy Purchase.
Communication was great as the original piece I wanted was no longer available so chose something else. Very helpful. Arrived quickly.
June 11, 2025
Awesome
Bought drop cr0tch joggers - true to recommended size and great quality, washed well, delivery good, great value and beautifully boxed. Have ordered another pair I was so pleased with them. Many thanks!
June 2, 2025
Unprompted review
Great clothes great price and fast…
Great clothes great price and fast deliver - job well done
May 20, 2025
great clothes great service.
April 24, 2025
Easy ordering
Easy ordering, quick delivery. Great individual design, the ankle zip jeans are superb.
April 28, 2025
hi folks
hi folks
i want to say thank you for your support and this is my second order and im happy all good received with information emailed
April 1, 2025
Not good unfortunately
Not good unfortunately, my last order arrived but the item was faulty. It was a discounted item and I don’t think you have anymore of those particular item & I can’t be bothered to pay for return.
February 19, 2025
Really special clothes
Really special clothes. Good delivery time. Maybe the sizing can be a bit variable but I've never been not happy wearing Unconditional out.
February 20, 2025
Great service quick delivery.
January 27, 2025
Considerate service, nice clothes!
I like Unconditional clothing. I ordered a T-shirt which was out of stock in my size. I was contacted and offered a similar T-shirt in a suitable size. This has arrived and I'm happy with it, as I am with my beautiful designer shirt. My little collection of Unconditional continues to grow!
February 3, 2025
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