Under Armour Reviews 1,348

Very quick delivery and good product. I bought my sneakers on Saturday evening and Monday afternoon I have received the product. Only finishing of the product could have been improved a bit

Hello to All,

This was supposed to be a simple Christmas shopping to have some new shirts for the holiday’s with my new Family.

In my recent communications regarding my order, Under Armour has shown significant inconsistencies and a lack of clarity in customer service. Despite my efforts to engage with four employees—Reven, Jessy, Maria Carmen, and Haley S.—about shipping delays, I encountered outdated information and a lack of accountability regarding their logistics.

Initially, I was informed that my package had shipped via FedEx SmartPost, which partners with USPS for final delivery. However, Under Armour’s website clearly states that shipments to APO/FPO/DPO addresses are handled via UPS SurePost, a service that no longer exists as of December 31, 2024. This discrepancy causes confusion and highlights a failure to align their website and customer service with current operational practices.

Moreover, the promised updates regarding my order status were never provided, leaving me in the dark. This lack of communication is unacceptable for a brand that claims to prioritize customer satisfaction. To add to my frustrations, Haley S.'s second email was unprofessionally formatted—lacking a proper sign-off—which indicates a decline in service as soon as she was proven incorrect.

Under Armour’s handling of this situation raises serious concerns about their commitment to transparency and accountability. Relying on outdated information, coupled with insufficient customer support, undermines their reputation and disrespects loyal customers. I urge Under Armour to address these discrepancies and improve their communication strategy to prevent similar issues in the future. A reputable brand should prioritize customer satisfaction and ensure that the information provided is accurate and current. To this day, I have received no acknowledgment of their errors or a commitment to resolve them.

Additionally, the source code reveals processes for shipping to military and FPO addresses but gives the impression of efficiency under the label “Standard (USPS),” which misleads customers regarding their understanding of these requirements.

In a world where it’s too easy to turn away from problems and say “no,” I strive to have my voice heard. My grandparents, my mother, and my remarkable teacher, Ms. D., taught me the value of resilience. They instilled in me the belief that even when the path is tough, it's essential to keep fighting. When facing setbacks or closed doors, we must find ways to right the wrongs and maintain hope.
I recognize that many people may shy away from engaging with customer service, avoiding emails, or neglecting the details, allowing themselves to be overlooked daily. This lack of respect for one another is disheartening.

I refuse to be silenced. I am determined to advocate for myself and others, reminding everyone that perseverance and mutual respect are paramount in our interactions.

Thank you for your time and support, and I hope that you have a great day.

Sincerely
Case#06277410

As a loyal Under Armour customer and a person with wide feet (size 45.5, width 4E), I have faced complete inability to purchase sneakers of your brand in Europe, as such models simply are not available in the European market.

All my orders from the American website, paid for and shipped using business addresses (Delaware) and a European bank card, were repeatedly canceled for the following reasons: you do not accept business addresses, only home addresses of US residents, and the card must be American.

Here are my canceled orders and Under Armour support case:
• Case #06269142
• Orders: #US-35059201 (11/11/2025), #US-35049730 (11/10/2025), #US-35027530 (11/09/2025), #US-35011560 (11/08/2025)

I live and reside in Europe and simply want to order sneakers that meet my foot width requirements, but I am effectively discriminated against because of my geographic location and card type.
Refusing orders on such grounds is not customer service policy; it is discrimination. I urge Under Armour to reconsider its rules or at least offer real options for European customers with special needs.

my fav shorts and t-shirts from this brand I wear all the time, feels light and comfy...no irritation at all for body as some ppl might say🤷‍♂️

If anybody wants to purchase any Under Armour stuff I suggest you go to a store to do it. Online is an absolute piss take. Mrs ordered a hoodie from them for me and paid £55 which was promptly taken from her bank. That was the only thing that happened promptly. They use DHL as their chosen courier and that's where the fun starts. A week later after the order being placed and paid for we are still waiting. Customer service has zero interest in replying to the numerous emails that have been sent so we are still here, no hoodie and £55 lighter. I have bought plenty of under armour from stores and found the quality is quite good. But I will never ever buy another thing from them again. My advice to anyone thinking of buying anything from them online is don't bother, just open your window and throw your money into the wind instead. It will save you a lot of frustration with trying to deal with their practically non existent customer care

If there is -1 available then i would use that to rate these thieves. I ordered pair of trainers which included DHL return label. When i decided to return the trainers there was no drop off point available and regular DHL point refused to accept the parcel and wished me good luck finding a place that would accept this DHL return label.

This is because these thieves use some DHL label that cannot be accepted by majority of DHL points. Finally DHL delivery man collected the parcel but the parcel was not delivered and no-one accepts responsibility.

Over 1/4 of my exercise clothes are UA. I really like the brand.
I’m a little disappointed this year 2025 for I haven’t seen any new designs on their online store. Something has changed - not sure what.

Catastrophe!
No chat support for EU, no message option working, and no phone number actually connects. I placed an order and it never arrived. How can a billion-dollar company operate like this? Just a minimal investment in proper customer service would solve these problems. I called US hotline (it's the only one you can reach) and they told me they can not help. just gave me the same number where you can't call. total Sh---t. I used to like this brand, but after this experience I will think twice before buying again.

Title: Terrible service at Under Armour, Dress Smart Onehunga

Really disappointing experience at Under Armour, Dress Smart Onehunga. Staff member Matheus (female) was extremely rude when we tried to exchange shoes that didn’t fit. Instead of a simple, respectful explanation, she spoke to us in a dismissive and arrogant way.
Customer service in New Zealand should be about respect, honesty, and fairness. This store failed on all counts. Won’t be coming back, and I’ll make sure others know how poorly we were treated.
I came to exchange a pair of sneakers that were a gift and she didn't even want to know the reason and just showed hatred on her face.
How can a company like that keep a person at this level working in an establishment?

Mr. Vini

compared to other sport clothing brans, this one is new one, I read their story, somehow the founder founder company underground :Dnot A+, nut good stuff

I requested a return or exchange under warranty for boots coming apart at the sole. Wish I could attach the pictures. Normal wear for boots that are a few months old, worn once per week.

Here was their response:
"Thank you for sending the pictures of your gear. We are so sorry for all the inconvenience this item has caused. Our team has determined that we are not able to accept it for a return. Due to the age and/or level of wear and tear on the product, we cannot make a clear determination that the issue is a result of a factory defect or simply excessive use beyond what is a reasonable product lifespan."

Wonder what the scientific standards are that would allow "the team" to be confident that it's not excessive use or beyond product lifespan. 10 wears? 2 weeks? Disposable boots. What a joke.

Unreachable! My order was supposed to be delivered 3 weeks ago and still no sign of it. This company cannot be reached at all! No more UA products for me.

order trainers dispatched then, no further comms, impossible to phone number doesn't work, chat is a joke said 33 min wait for chat its been 45 no one answered it, going to have to claim through bank

An absolute disgrace of a company and customer service. Website has got incorrect sizing information, pre-paid label did not work, customer service representative hang up on me. Next I was told I can generate a QR code and arrange for a pick up, which was an incorrect information provided. Customer service refused to transfer to me to a manager, and neither my issue was solved. I do not have a printer so unable to print the label at home.
I wish I had read all the reviews prior to placing an order, as it seems this kind of service is absolutely a standard. For shoes that cost £140 I would have expected more from the product and the company/customer service.

have a pair of their sunnies which i paid a lot of money for. arm snapped off at the pivot point (screw holes) while in the case. I tried to reach out to them - no response after many attempts. So i went back to where I bought them (a long way from where i live) and was told they should be under warranty, but no, of course they wouldn't honour the warranty. Just lousy customer service, and by the looks of a lot of other reviews, not that good in the quality department either...!

I purchased a pair of the pro drive golf shoe in November of 2024. About 2 weeks ago while cleaning the cleats on the shoe I noticed that I had lost a cleat. Not only was the cleat gone but the part the cleat screws too was also missing. So after about 3 days of trying to find a repair with no luck I decided to reach out to customer support to see if they had parts for the shoe. I was hoping they did. But unfortunately they do not carry any parts for that kind of repair. I was very disappointed in the news. But within a minute I received a message from the customer service rep Terri Lynn and asked when I purchased the shoe and from where I told them. They asked for a receipt from Amazon a picture of the shoe so I gave it to them. I was totally shocked when they offered me a new pair of the exact same golf shoe at no charge. Not even a shipping charge. I don’t know bout all these bad reviews that I am seeing. But I must say this company has customer support down to a tee! Thank You Under Armour. And Thank You Terri Lynn for your excellent customer support!

I bought an under armour black hoodie whilst I was on holiday in April 2025. After only 4 months old and being washed has instructed it had totally faded and looked very shabby. After contacting under armour customer support I had no joy and i was sent going round in circles because I no longer had the original receipt, but I did show them other proof of purchase and the actual store where it was purchased

Golf shoes Durability issue.
Soles of the shoes crack around the 12 month period causing the spikes to fall out.
Other brands last 3 to 4 years.

Under Armour use DHL for deliveries to your home but do not collect free returns from your home.
DHL only use 'DHL Service Points'.
My nearest DHL Service Point is a 260 mile round trip by car from my home.
DHL advised contacting Under Armour. Under armour said they will contact DHL. There has been no further contact.
Both Under Armour and DHL are terrible to deal with.

If I could give 0 stars I would! Do NOT order from this company wish I had read the trust pilot reviews before ordering. I ordered a large order in the sale and first impressions were great order arrived quickly- but this soon turned horrendous when I tried to return items… I returned £165 worth of clothes to them for them to deny receipt of returned items. I tried to call them but no one ever answered so in the end was able to contact via email I provided all tracking information which shows the package was received by their warehouse… however a month on they keep telling me that the warehouse are investigating as they have not received the parcel even though I have provided they have. Avoid at all costs at this point I have given up hope of getting my refund!