Took longer than expected. Ordered Wednesday evening. Said next day delivery ordered after 2 pm. So expected it Friday didn’t come until Monday.
Company replied
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See what reviewers are saying
Working with this company for more than 4 years now and never had a problem with my orders. All parts still working, at least got no complains from my clients by now. Orders can be same day collected... See more
Outstanding customer service, I emailed at 3.50pm asking for some more pipe or underfloor heating, they emailed back within 2 minutes saying if I ordered within 15 mins they would get me on to todays... See more
What a Great Company, we had an Impossible task with foreign Immersion that had special connection and nobody could help us, until we meet Trevor. He took the challenge and within 2 week had the conn... See more
Company details
Information provided by various external sources
Buy Underfloor Heating FREE UK DELIVERY, FREE CAD DESIGN, same-day despatch when ordered before 2 PM. Next Day Delivery 0207 183 2784
Contact info
Unit 19 Enterprise Industrial Estate, Bolina Road, SE16 3LF, London, United Kingdom
- 02071832784
- sales@underfloorheatingexpress.com
- www.underfloorheatingexpress.com
4.6
Excellent
425 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service and…
Amazing customer service and competitive prices. Only downside is they didn’t have everything I needed so had to get some things from another store.
I was given a quote and CAD drawings for an underfloor heating system the day after I requested and I ordered two separate orders around Black Friday and they both came next day delivery.
November 28, 2023
Poor customer service and did not honour price match.
The man inside the bermondsey store was very rude and defensive when asked about their advertised price matching on the websites. He’s customer services was extremely poor and when asked why he had such bad attitude he decided he was not going to serve me so I couldn’t make my purchase.
November 24, 2023
First time DIY !
So quick in giving quotes and responding to queries, I'm a DIY ER so needed some help !
Delivery also really quick.
Products and prices excellent.
Definitely would recommend them 👌
November 21, 2023
Superb service
Superb service, my first order was lost my the couriers, a replacement order was sent out the same day and arrived next day as promised
November 20, 2023
I rang to confirm I could get a pre…
I rang to confirm I could get a pre 10.30 delivery. The lady said I could but I needed to order them first, then I would get a call back. I did this, didn't get a call back so called again, to be told by the same lady they could only do a pre 12. I didn't even get an apology!
November 1, 2023
Great service.
October 31, 2023
Great service
Great service, they designed my layout sent me the quotation, I paid via BACs straight away, they confirmed receipt of monies at 15:00 on Friday my order arrived next day Saturday at 10:30 in the morning, amazing, thanks you Underfloor Heating Express
October 27, 2023
Good service.
October 12, 2023
Great all round experience
Great all round experience, very good product and a very fast delivery.
September 11, 2023
When parcel was lost in post you send…
When parcel was lost in post you send another and I got next day
September 6, 2023
Very quick delivery helpful staff
September 3, 2023
Great customer service and best prices…
Great customer service and best prices for underfloor heating products. I have recommended them to all my Building contractor colleagues.
August 30, 2023
Items arrived exactly as per estimated…
Items arrived exactly as per estimated date/time, and there was good communication throughout
August 13, 2023
Staff were polite and efficient
August 24, 2023
An amazing company very prompt…
An amazing company very prompt reasonably priced could not fault them
August 20, 2023
Quick competitive service !
August 17, 2023
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