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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the website's ease of use and navigation, finding it convenient. Several people also highlight the smooth and fast process for deposits and withdrawals, often receiving their money very quickly. However, some people were dissatisfied with the customer service, describing it as unhelpful and providing only pre-written responses. A significant number of customers also reported issues with account blockages and difficulties in withdrawing funds, with some experiencing prolonged verification processes and concerns about payout delays. Additionally, some reviewers felt that the pricing was unfair, particularly regarding game payouts and bonuses, leading to concerns about the fairness of the site.

What people talk about most

Website

Customers consistently note ambiguous experiences with the website. While some reviewers praise its easy... See more

Payment

People report ambiguous experiences with payment. Many customers praise the ease and speed of deposits and... See more

Product

Reviewers mention ambiguous feedback about the product. Some customers praise the massive selection of games,... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many report issues such as unhelpful... See more

Price

Reviewers express strong dissatisfaction with the pricing and payout structures. Many consumers report that... See more

Based on these reviews

Rated 2 out of 5 stars

The website is actually good and convenient. The choice of betting options is decent, design is minimalistic but quite intuitive. However, all of the positive impressions are destroyed when you try... See more

Rated 4 out of 5 stars

I've played in various online casinos but I like unibet the most. Obviously I don't always win - but when I do, at least I win a nice prize 😊 . Of all the online casinos, unibet has the nicest and mo... See more

Rated 4 out of 5 stars

I have used the casino part of this site for about 3 years but never really thought very much of it at all. This is mainly due to the limited number of casino promotio... See more


Company details

  1. Online Casino or Bookmaker
  2. Gambling Service
  3. Online Sports Betting Vendor

Written by the company

Unibet is one of the fastest growing online gambling operators in Europe; offering industry leading sports betting (pre-match and live), casino games, bingo and poker to over 10 million registered customers in more than 100 countries. We are a digital leader, with more than 20 years’ experience in providing safety and pioneering development in the digital world. We are a regulated operator and hold licences in several European Union countries (France, Belgium, Netherlands, Denmark, Finland, Sweden, UK and others) as well as Australia. We are now publicly-listed company on the NASDAQ OMX Nordic Exchange with offices throughout the world; including Sweden, Malta and the UK.


Contact info

3.0

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 1% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Trash

Trash

I had a cashout on my sportsbet. Then my whole page couldnt load for the next 20 minutes. And the cashout was lost.

Kindred is such a bad place to be

February 7, 2026
Unprompted review
Rated 1 out of 5 stars

ABSOLUTELY AVOID

ABSOLUTELY AVOID, worst gambling site. They will eat all your money on slots. Not pay a single win back. Deactivated account. Plus they will give every excuse to not let you withdraw, not that I won money here that I could withdraw with anyways

January 30, 2026
Unprompted review
Rated 1 out of 5 stars

Trust The Reviews

No bonus even though I met all requirements.
Hold time to speak to live help is consistently over 30mins. Either they've 1 person working there or hundreds of people experiencing problems on a daily basis. Probably both
To date it's been 4 weeks they are verifying my proof of address.

On this occasion the reviews are largely 1 star ⭐ for a very good reason.

January 7, 2026
Unprompted review
Rated 1 out of 5 stars

Unibet do not pay 10900€

Scam, they avoid to paying out 10900€,
Account got restricted for no reason and they asked for additional verification, of course the additional verification is endless.
I sent 7 selfies, all rejected.
They will do everything to not pay high winners. Avoid these fraudsters!

December 11, 2025
Unprompted review
Rated 1 out of 5 stars

Unibet is holding my withdrawal hostage for 16+ days with endless document requests… what the hell?

So I’m beyond pissed right now and figured I’d share this in case anyone else has dealt with the same crap.

I requested a 560€ withdrawal from Unibet on Nov 15.
Since then, it’s been 16 days of total nonsense:
• They first asked for ID → sent.
• Then bank card → sent.
• Then 60 days of bank statements → sent.
• Then bank statements AGAIN for a different date range → sent.
• Then the exact same bank statement request AGAIN.
• Still nothing approved.

And now out of nowhere, after 2+ weeks of waiting, they send me a new message saying I need to provide proof of income:
• payslip
• pension certificate
• dividend statement
• or tax certificate

I’m literally a student with no income, and none of these apply to me.
They already have two months of my bank statements. They can clearly see where my deposits came from. But they keep recycling the same requests and dragging this out like crazy.

At this point it’s hard not to think they’re doing this on purpose to delay the withdrawal and hope people give up. Their profile “verification countdown” even changed from 30 days to showing 17 days left and back to 30 days like 5 times, which just makes it more confusing.

I sent them a formal message demanding:
1. A list of ALL remaining documents at once
2. An explanation why the ones I sent weren’t enough
3. And processing of my withdrawal within 72 hours

…still no reply.

Customer support chat is useless and keeps giving generic “you are in the queue” answers.

This is honestly starting to feel like a scammy tactic, not a real verification process. If this isn’t resolved soon, I’m escalating it to the gambling license authority and EU consumer protection.

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

Sh*tyBet

Net voor de wedstrijden crasht de site. Toevallig na wedstrijden is alles gemaakt. Vermijd Unibet. Slechtste app van de wereld.

Just before the matches, the site crashes. Coincidentally, after the matches, everything works fine. Avoid Unibet. Worst app in the world.

November 26, 2025
Unprompted review
Rated 1 out of 5 stars

Never play on this site !!!!!

Never play on this site ! They are scammers. They change the site and all they do is scam you. Im not talking about casino cuz I dont play but Im talking about sport bets. They unfair and I'm very unhappy with them. I dont even have chat support anymore to complain about. They "upgrade" the site but now is worst than ever. Save your money and dont play on this site. Im allready close my account

October 23, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

It's not about whether they're good or bad. It's bad either way, because they won't pay you any money if you keep winning. They have a system like a i anyway, and it's only going to get worse, which is why I would advise you never to do business with them. They're the biggest scammers on the planet.

October 21, 2025
Unprompted review
Rated 1 out of 5 stars

Don't play never unibet....is the worst…

Don't play never unibet....is the worst and stupid bet what I see în my life...Steel a lot no pay nothing give avoid an match with no reason....and somebody stay every time to watch and give you dissconect etc....my opinion bet365 or any bet you can play is more real and good...unibet is just a copy bet and no.deserve to stay on forum...I don't have opinion to give -0⁰00 star

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely useless

Good luck opening an account with this betting agency as they make you jump through hoops and still don't let you open an account, do yourself a big favour and steer clear of this rubbish betting app!!!

October 14, 2025
Unprompted review

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