Made the mistake of leaving essential Medicines in a fridge at hotel near Birmingham. Didn’t realise until arriving at Southampton. Phoned Unicorn for help and they arranged for a courrier to collect... See more
Company replied
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We were MASSIVELY let down by another hire company. They charged us a stupid amount of money and failed to deliver our product at all. Unicorn logistics were phenomenal. All it took was a google searc... See more
This is the first time we have used Unicorn Logistics. Although we use a number of logistic companies, Unicorn is the only one that actually did exactly what they said they would do. Everybody at U... See more
Company replied
the VERY BEST service delivery...collecting an infant's 1st passport from the Hu Consulate in MCR and delivering it unbelievably quickly into the hands of the mother at LPL John Lennon airport..allo... See more
Company details
Information provided by various external sources
Same Day Courier Delivery Specialists. Time & Condition critical deliveries across UK 24/7. Document Delivery | Event Logistics | Film & Production Logistics | Same Day Pallet Delivery | Technology Logistics | Retail Logistics
Contact info
4.9
Excellent
221 reviews
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The service was great
The service was great, very responsive staff to an emergency, but quite expensive
March 16, 2025
Great company
Great company, always do what they say they will. Going over and above to ensure your order is fulfilled. Highly recommend and we will be using again.
March 1, 2025
Absolutely amazing so responsive nd…
Absolutely amazing so responsive nd reliable. Truly a true unicorn!!
February 25, 2025
The experience was very straight…
The experience was very straight forward with no fuss
February 25, 2025
Great service and really good comms
Great service and really good comms. Will definitely use them again
February 14, 2025
Great customer service
Great customer service! They collected in 30 mins and delivered within the hour!
February 13, 2025
Really Fast Efficient Service
Really Fast Efficient Service - was easy to use and emails were simple and helpful
February 6, 2025
Excellent company
SO DELIGHTED with the service I received from Unicorn Logistics.
Made the booking at 13:45 and items were collected at 15:45 the same day and delivered early the next morning!
Rob the courier was brilliant - an asset to the company.
Looking forward to working with you again.
THANK YOU!
February 3, 2025
Unprompted review
Amazing service 10/10
Amazing service. Ahmad arranged for an urgent crate service overseas to the UK. Can’t recommend highly enough. Will most definitely use again. 10/10
February 1, 2025
Great Customer Service
Great service with excellent commuiuncation from both the office and the delivery driver we will definetly use this service again in the future.
January 31, 2025
Excellet service
I recently used Unicorn Logistics and was thoroughly impressed with their efficiency and professionalism. From the easy booking process to the timely delivery, everything was seamless.
The package arrived in perfect condition, well within the estimated time-frame. The courier was friendly and handled the delivery with care.
I highly recommend them to anyone looking for a fast, reliable, and hassle-free delivery service. I will definitely be using them again in the future!
January 30, 2025
SHORT NOTICE HAULAGE JOB FROM SCOTLAND…
SHORT NOTICE HAULAGE JOB FROM SCOTLAND TO YORKSHIRE ARRANGED, VERY PLEASENT TO DEAL WITH
January 29, 2025
Very efficient
Made a very last minute courier booking for some heavy cases. Very easy to get a quick quote online, pick up same day and delivery the next day. All timings as planned, great service and will use again!
January 17, 2025
Excellent Service
I needed to get a forgotten passport from Teesside to London same day. I contacted Unicorn (never used before) it was a very quick and easy process, brilliant service, great communication at all times from the driver.
I would 100% recommend this service.
January 15, 2025
Reply from Unicorn Logistics
Hi Leanne,
Thank you for taking the time to leave us a review; your feedback is truly appreciated. We're delighted to have been able to assist you, and please don’t hesitate to reach out if you need our services in the future.
Kind Regards
Unicorn Logistics
Reliable service and delivered the…
Reliable service and delivered the parcel on-time which was great. Thanks very much
December 4, 2024
Reply from Unicorn Logistics
Hi JSW,
We appreciate your feedback. Thank you for using our services.
Kind Regards
Unicorn Logistics
Reply from Unicorn Logistics
Hi Sandra,
Thank you for your feedback, We are glad we could help.
Kind Regards
Unicorn Logistics
Poor service
I placed an order for a collection and drop-off at set times. I preferred an early collection, but I was informed a later one was needed to achieve my fixed drop-off time. I figured logistics are their job, they know what they're doing, so I agreed.
Unfortunately, the pick-up was nearly an hour late causing additional problems, and the drop-off was also an hour late, which was 30 minutes past the latest arrival time, all times that had been communicated to them in advance. The late delivery was all the more confusing as the two addresses were under 30 minutes apart, so it didn't need to be as late as it was.
Additionally, the driver arrived without a trolley, despite it being checked beforehand that a trolley would come. The driver then proceeded to drag the boxes along the floor...
Additionally, we were not kept informed, it was us that had to call them for updates when we were kept waiting.
All of the positive reviews led me to think I wouldn't encounter this kind of service with this organisation, couldn't have been more wrong.
November 14, 2024
Unprompted review
Reply from Unicorn Logistics
Hi Kate,
Thank you for bringing this matter to our attention. I would like to sincerely apologize for the challenges you faced during your recent experience with us. Your feedback is extremely important, and I regret that we did not deliver the level of service you expected and deserved.
It is concerning to hear about the delays in both the collection and drop-off, particularly as we had discussed and agreed upon fixed times. Punctuality is a core value in our operations, and I am disappointed that we failed to uphold this on this occasion. I understand the additional complications this caused and deeply regret the inconvenience.
Moreover, the lack of proactive communication from our team is unacceptable. Keeping our customers informed is a fundamental part of our service, and I am sorry that you had to reach out to us for updates instead of receiving timely information from us.
Please be assured that we take your concerns very seriously. I have already initiated a review of this incident with our team to identify what went wrong and ensure corrective measures are put in place to prevent a recurrence.
Moreover, the lack of proactive communication from our team is unacceptable. Keeping our customers informed is a fundamental part of our service, and I am sorry that you had to reach out to us for updates instead of receiving timely information from us.
Please be assured that we take your concerns very seriously. I have already initiated a review of this incident with our team to identify what went wrong and ensure corrective measures are put in place to prevent a recurrence.
Kind Regards
Unicorn Logistics
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