Having never worked with the company, I was unsure about using them and pre-paying, however everything was so smooth, great communication and all on time. Would highly recommend and definitely use aga... See more
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Made the mistake of leaving essential Medicines in a fridge at hotel near Birmingham. Didn’t realise until arriving at Southampton. Phoned Unicorn for help and they arranged for a courrier to collect... See more
Company replied
We were MASSIVELY let down by another hire company. They charged us a stupid amount of money and failed to deliver our product at all. Unicorn logistics were phenomenal. All it took was a google searc... See more
This is the first time we have used Unicorn Logistics. Although we use a number of logistic companies, Unicorn is the only one that actually did exactly what they said they would do. Everybody at U... See more
Company replied
Company details
Information provided by various external sources
Same Day Courier Delivery Specialists. Time & Condition critical deliveries across UK 24/7. Document Delivery | Event Logistics | Film & Production Logistics | Same Day Pallet Delivery | Technology Logistics | Retail Logistics
Contact info
4.9
Excellent
222 reviews
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Poor service
I placed an order for a collection and drop-off at set times. I preferred an early collection, but I was informed a later one was needed to achieve my fixed drop-off time. I figured logistics are their job, they know what they're doing, so I agreed.
Unfortunately, the pick-up was nearly an hour late causing additional problems, and the drop-off was also an hour late, which was 30 minutes past the latest arrival time, all times that had been communicated to them in advance. The late delivery was all the more confusing as the two addresses were under 30 minutes apart, so it didn't need to be as late as it was.
Additionally, the driver arrived without a trolley, despite it being checked beforehand that a trolley would come. The driver then proceeded to drag the boxes along the floor...
Additionally, we were not kept informed, it was us that had to call them for updates when we were kept waiting.
All of the positive reviews led me to think I wouldn't encounter this kind of service with this organisation, couldn't have been more wrong.
November 14, 2024
Unprompted review
Reply from Unicorn Logistics
Hi Kate,
Thank you for bringing this matter to our attention. I would like to sincerely apologize for the challenges you faced during your recent experience with us. Your feedback is extremely important, and I regret that we did not deliver the level of service you expected and deserved.
It is concerning to hear about the delays in both the collection and drop-off, particularly as we had discussed and agreed upon fixed times. Punctuality is a core value in our operations, and I am disappointed that we failed to uphold this on this occasion. I understand the additional complications this caused and deeply regret the inconvenience.
Moreover, the lack of proactive communication from our team is unacceptable. Keeping our customers informed is a fundamental part of our service, and I am sorry that you had to reach out to us for updates instead of receiving timely information from us.
Please be assured that we take your concerns very seriously. I have already initiated a review of this incident with our team to identify what went wrong and ensure corrective measures are put in place to prevent a recurrence.
Moreover, the lack of proactive communication from our team is unacceptable. Keeping our customers informed is a fundamental part of our service, and I am sorry that you had to reach out to us for updates instead of receiving timely information from us.
Please be assured that we take your concerns very seriously. I have already initiated a review of this incident with our team to identify what went wrong and ensure corrective measures are put in place to prevent a recurrence.
Kind Regards
Unicorn Logistics
Same day service
Needed some packages sent from London to Manchester urgently.
Was able to book and get items collected that morning. Items delivered in time. Thanks guys!
November 13, 2024
Reply from Unicorn Logistics
Hi Charlene,
Thank you for using our service, we hope to work with you again. Thank you also for leaving us a positive feedback it means a lot to us.
Kind Regards
Unicorn Logistics
Absolutely the first choice for all…
Absolutely the first choice for all urgent consignments from now on. I could not fault a single thing. Package was picked up within 20 minutes and delivered before the deadline (only 3.5hrs later). Really great service. Thank you.
November 13, 2024
Reply from Unicorn Logistics
Hi Kieran,
Thank you for taking the time to leave a review. The team greatly appreciates your feedback.
Kind Regards
Unicorn Logistics.
Can't recommend highly enough
I cannot recommend Unicorn Logistics highly enough. They turned around a same day delivery request with a last min change of delivery address while the package was on route. Customer service, response time and communication were second to none and I will 100% be adding them to my approved supplier list. Job well done Unicorn, well done and thank you!
November 11, 2024
Reply from Unicorn Logistics
Hi Becky,
Thank you for your fantastic feedback, it truly means a lot to our team. We’re glad we could meet your needs and hope to work with you more in the near future.
Kind Regards
Unicorn Logistics
Excellent company
Excellent company, called them up and got a quote asked to proceed and it was all booked in, payment taken and item was collected and delivered within 2hrs.
Great service
November 8, 2024
Reply from Unicorn Logistics
Hi Jhody,
Thanks for taking the time out to leave a review. We appreciate your positive feedback, you know where to find us if you ever need us.
Kind Regards,
Unicorn Logistics
Excellent service and great value
October 30, 2024
Reply from Unicorn Logistics
Hi Rick,
We appreciate your feedback. Thank you for using our services.
Kind Regards
Unicorn Logistics
Service was quick and efficient
Service was quick and efficient. I would definitely recommend.
October 30, 2024
Reply from Unicorn Logistics
Hi Georgia,
We very much appreciate your feedback, and hope next time we can be a 5 star in your eyes.
Kind Regards
Unicorn Logistics
Perfectly delivered on time as agreed.
October 15, 2024
Reply from Unicorn Logistics
Hi Marianna,
Thanks for your positive feedback, We are glad to have met your expectations.
Kind Regards,
Unicorn Logistics
Slick and professional from start to…
Slick and professional from start to finish. Communications were clear through, easy to use web portal and payment. Highly recommended.
October 15, 2024
Reply from Unicorn Logistics
Hi Will,
Thank you so much for your kind words! We're thrilled to hear that you had a slick and professional experience with us from start to finish. Clear communication and ease of use are top priorities for us, so it's great to know we hit the mark.
Kind Regards,
Unicorn Logistics
Professional and efficient service
Professional and efficient service, did exactly what was asked
October 11, 2024
Reply from Unicorn Logistics
Hi Chris,
Thanks for your positive feedback, We are glad we could help. You know where to find us if you ever need us.
Kind Regards
Unicorn Logistics
Great Company!
Great communication.
Prompt service - 1 days notice for collection and they could do this.
On the day they kept us informed of ETA delivery and collection times,
Very efficient!
Will use again.
Thanks!
October 10, 2024
Unprompted review
Reply from Unicorn Logistics
Hi Louise,
Thank you for your positive feedback! We're glad to hear that you were satisfied with the communication and efficiency of our service. We look forward to working with you again in the future!
Kind Regards
Unicorn Logistics
Excellent customer service from start…
Excellent customer service from start to finish. Would definitely recommed using them.
October 10, 2024
Reply from Unicorn Logistics
Hi Mandy,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our team.
Kind Regards
Unicorn Logistics
Good fast reliable service
October 9, 2024
Reply from Unicorn Logistics
Hi Tom,
Thank you for taking the time to leave a review. The team greatly appreciates your feedback.
Kind Regards
Unicorn Logistics.
Urgent delivery to Liverpool
I had an urgent parcel that needed to be in Liverpool by 6pm. I called at 9am, picked up at 11am, delivered by 4pm. I was kept up to date all the way through the process. Don’t use anyone else for same-day delivery - use Unicorn - they’re magical 🦄
September 23, 2024
Unprompted review
Reply from Unicorn Logistics
Hi Tom,
Thanks for your amazing feedback. We are glad to have put a smile on your face and gave you a magical experience with Unicorn.
Kind Regards,
Unicorn Logistics
quick response to initial enquiry
quick response to initial enquiry
quick collection
delivered an hour ahead of schedule
competitive price
September 20, 2024
Reply from Unicorn Logistics
Hi Rachael,
Customer satisfaction is our top priority. Thanks for your positive feedback.
Kind Regards,
Unicorn Logistics
Absolutely brilliant!!
Absolutely brilliant!!
Had something to collect from Middlesbrough & deliver to Kent. They collected at 6.51am and delivered at 11.15! I only booked this yesterday afternoon too.
Cannot fault them, thank you!
September 20, 2024
Reply from Unicorn Logistics
Hi Lily,
We are glad to have made your courier service experience with us brilliant, you know where to find us if you ever need us.
Kind Regards,
Unicorn Logistics
Reply from Unicorn Logistics
Hi Luciana,
Thanks for your positive feedback, We are glad to have met your expectations.
Kind Regards,
Unicorn Logistics
Rang up at 9.00am and delivered by…
Rang up at 9.00am and delivered by 12.00am, great service
September 19, 2024
Unprompted review
Reply from Unicorn Logistics
Hi Gary,
Thanks for your positive feedback, you know where to find us if you ever need us :)
Kind Regards
Unicorn Logistics
Needed a job completing to Northern…
Needed a job completing to Northern Ireland very short notice. Was arranged very quickly for same day collection and delivered the next day. Communication was excellent through the whole process.
September 16, 2024
Reply from Unicorn Logistics
Hi Lisa,
We are glad our team could help with your logistical needs, you know where we are when you need us! Your feedback is very much appreciate by our Unicorn Team.
Kind Regards
Unicorn Logistics
Couldn't be any easier
Called at 11:25am and had the collection driver outside less than an hour later. Perfectly reasonable charge for such a rush order! Couldn't have been any less stressful and will continue to use in the future. Thanks so much!
September 9, 2024
Reply from Unicorn Logistics
Hi Nicky,
Thanks for your feedback, Customer satisfaction is our top priority. We are glad we could help.
Kind Regards
Unicorn Logistics
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