UniCredit Italia Reviews 3,063

Due to personal issues, I had moved to Italy. I chose Unicredit as my bank and opened an account there without any kind of problems.

I was told to always use the respective application on my phone to always keep track of my account and balance.

But there is on big disadvantage. Whenever I had an issue that I wanted to resolve, and typically such issues were kind of important and required their help, I could NEVER solve them no matter how hard I was trying. Either by calling the customer service and/or going to the branches. How come a banking system does not have a universal-English speaking:
1) phone menu
2) operators

Even the phone application took a couple of months in order to become bilingual.

After many hours of me trying to get in touch with operators I was explaining that I would like to speak with in English, I was put on hold and then the line was closed while I was waiting. Or, my phone number was requested in order for them to call me back, which of course was never the case.

Overall, as a non-Italian citizen, you just kinda wish to not have a problem that requires the bank's help. At least that's the feel that I got from the 2 years that I've been using their services.

They do not allow you to transfer money to Forex. Worst bank ever.

The worst experience that l have ever had.Bad customer services and low quality products

I’m a client at Unicredit for 20 years holding business and private account. I opened my accounts in the town of Alghero in Italy.

Since the new director works there the service which was acceptable has taken a turn for the worst.
I’ve been calling them to deposit two checks as I sold a property for 4 days and don’t answer me. I went in there without appointment to see what was going on and they where so rude.

I’m now in the process of closing my accounts (they told me it will take a week) and I don’t want anything to do with them anymore.

Unauthorised use of my account by UniCredit.
My story is extremely long (lasted for almost a year). In brief, the UniCredit bank I used in Prague must have had a system error. I closed my account in Feb, but afterwards there were 'activities' in my account and then I got an email saying that I owe the bank 116 euros which I didn't (my balance was 0 when I closed it). Then I emailed back saying that there might have been a scheme / hacker using my account. Then the bank emailed back saying it was some delayed payment which I made in early Feb - the problem is, none of the transactions they indicated were successful as they blocked my card those days. Then, UniCredit emailed me again saying that they made a mistake and that I owed them 61 instead of 116. I emailed back saying how ridiculous it was because the transactions were not successful, but they said 'the data showed they were'. LOL!!!! They were not!!!!!!!!!!!!! I had to pay cash!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Then in the following months I keep getting their email saying I owe them money, and the amount changed four times (from 116 to 61 to 63 to 68). So from my point of view they basically 'created' the fake debts which I don't owe them and ask me to pay. They use their so-called 'data' which were incorrect and didn't reflect what really happened, but what could I possibly do to prove that I paid cash? (I don't keep receipts, but I had friends next to me when paying)
The bank made mistakes but the fact that it insists on its lies absolutely disgusts me.
This is just a brief summary, and the story it actually much longer and more absurd and complicated.

Absolutely awful! Do NOT open an account with this bank! It took 2 trips to the bank to open the account (we spent a total of 7 hours there!!) No-one knew what they were doing and NOTHING was explained to us. The internet site was not set up properly and it took us several more hours to sort this. After only 2 months they had taken over 60 euros in charges, so we decided to move to another bank and the bank have now decided to charge us 75.54 euros to close the account!! They do not reply to emails and we had to send a letter registered post to even get a response from the bank. I am sure the bank legally should have made sure that we understood what we were agreeing to (it was a non-resident account for foreigners) and how they can charge over 75 euros to close the account is beyond me!

I wish I could give 0 star! They are stealers. I got a loan from then and now they charge me 9euro each month for the next 10 years for account fee!!!!!!!!!
I have bank accounts in different countries and I live outside Italy now, they are the only bank that charge fee for just paying back my loan. They also won't let me access my account.
Shame on you!

We are in 2020 and their app is terrible. The online banking does not work properly and it misses some of the easiest options to actually being able to make operations quickly. Dealing with this bank just makes me nervous. I will close my account very soon.

One of the worst BIG bank in Italy, in one word ... OLD OLD BANK, zero dynamics. Embarassing customer care, run from this!!! I have an account there since 1992 ... and i will leave as soon as possible!

I tried to open an account at the Rome branch near cipro metro.
(Filiale ROMA AMMIRAGLI, 30636)

The lady who "welcomed" me gave me a dirty look, rolled her eyes at me then brought out her colleague who was racist.

And even though I had written to them whilst confirming my appointment that I don't speak Italian, and asked if they could kindly let me know if that was an issue, they did not get back to me confirming my lack of
Italian language skills as a problem.

They were unusually rude and unprofessional.
Side note: If you're working at a bank and want to look representable, brushing your teeth would be a good place to start.
Horrible experience.
👎👎👎👎

In most branches the staff are tired and unprofessional. My branch is Milano Missori, via Corso Italia. I have waited for 2 hours without any reason only to take QR code. Not friendly and helpful staff. This is the reason branches are closing down each day.

Slow service, and it's not safe! Someone gone into their sistem and we lost 1000 euros because of their poor safty

I lost my password from the mobile banking app, I don't remember my password, and I don't remember the code word either. Recovery options are: either to come to the Bank branch, which I can't do, because I live in Norway now and will only come back to Russia in 2022, when the card will no longer work! The second option is " remember the code word."
What I want to give in my review, is an absolute "0" for this bank. I have all my personal data, and I also know what operations were carried out through this card (I pay it periodically), but you can only restore it in two ways, the secret answer I don’t have, I have my passport! As a result, when I tried to withdraw my money to a Norwegian account, the Bank blocked the card without warning and left me without money!! I need to restore access by any other means, or unlock so that I can transfer my money and once and for all get rid of my relation with your disgusting Bank!

p. s. I do not need your answers in the tone of "we can’t help you, because you need to come to the Bank or remember the code word."

Very poor service, since it takes 3 days to make one simple task done. Very unprofessional way of doing business. Staff is kind, but they are not doing their job properly.

Staff doesn't do their job. App that they have is piece of sh** and that is the nicest possible way in which I can describe how they work.

I had to show the National Ombudsman that they owed me a lot more than they claimed. They demanded papers from my bank that the EU privacy laws forbid.& that my UK bank cancel my account. They wanted the embassy to send a letter that it does not do.they have for years not answered letters. They are not answering their National ombudsman's requirements. They prevent their London Bank from even verifying a passport. They do not Answer EMP's contact.& Lots more. Trying to have their London office just look at my passport I was told to go to Austria ( I am 70 Years old ) Even just outside that office, which my money paid for I was told I was trespassing, when I asked them to call the police they just walked off. ETC

Banking with Bulbank Bulgaria is like time has stopped in 1995. Everything is such a drag, even making a simple transfer is a huge frustration. Complete amateurs. I've spent over 4 hours getting in my account and installing the extremely outdated 'app'.

Oh yeah, they charge me 7$ for an incoming transfer of 2$ :') and $15/month 'maintenance fee'. Get lost.

It's really bad bank. the bank has been set up as typical italian public office. The workers are not kind and I had to go to the bank 5 times for having my card as my right! A scandal!

IF I COULD RATE With a Minos, that's what they would have get.... WORSE Fkn BANK E-V-E-R ! ! ! !
UNPROFESSIONAL RUDE WITH 0 INTELLECT DUMB MOTHEFCKERZ. HUGE WASTE OF YOUR TIME AND YOUR MONEY!!!! PLENTY OF TIME I COULDN'T MAKE PAYMENTS WHICH LEAD ME TO A SITUATION THAT IM STUCK IN THIS FKIN COUNTRY (BULGARIA) WITHOUT ABLE TO PAY FOR A FLIGHT TICKET. . . THE REPRESENTATIVE AND MANAGEMENT EXCUSE IS BEYOND RIDICULOUS.THE WAY I SEE IT - NONE OF BULLBANK CREDIT HAVE ANY BANKING/SERVICE EXPERIENCE WHAT SO EVER. BETTER KEEP YOUR MONEY IN THE MATTRESS

customer management has gone from bad to worse in last years and now I have the clear perspection to be just a chicken to pluck. The greedy consultant persuaded me to liquidate a fund he had sold me, after being improductive for years, just one moment before it roketed and to buy another fund at the highest moment of the listing, few days before it collapsed. Acquaintances have reported similar experiences.