Unipipe (IRL) Ltd. (NIBE partner Ireland) Reviews 

295
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and highly knowledgeable, often going above and beyond to explain system operations and ensure optimal performance. Many people highlight the exceptional service, noting its efficiency and the team's ability to quickly resolve issues, provide helpful advice, and deliver a top-quality job. People also appreciate the overall pleasant and reassuring experience when dealing with the company, from initial contact to service completion. Reviewers frequently mention the patience shown by the team, especially when explaining complex systems or answering all questions, contributing to a very positive and smooth customer journey.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting efficient and accommodating timing for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently moved into a house with a Nibe air to heat pump system. I've never had any experience with these and the system hadn't been serviced for a while. Jack was the engineer who called out and I... See more

Rated 5 out of 5 stars

When I contacted Unipipe, I needed some advice as to an issue which I had on my heating system. I was listened to carefully and given very good advice by the person I spoke to. He was very helpful a... See more

Rated 5 out of 5 stars

As always am very satisfied with the service. What stands out is the professionalism of both your technician and how my order was managed. While it took a few weeks for a technician to come out to com... See more

Rated 5 out of 5 stars

Jack. THE YOUNG EXTREMELY PLEASANT YOUNG PERSON WITH SUCH A VERY HAPPY HELPFUL DISPOSITION WORKING TO PERFECT EFFICIENCY MY GRATEFUL THEANKS MONICA BROSNAN PENTHOUSE 27


Company details

  1. Heating Equipment Supplier
  2. Pipe Supplier
  3. Plumbing Supply Store
  4. Technical Service

Written by the company

Unipipe IRL Ltd – NIBE Heat Pump Specialists in Ireland Unipipe IRL Ltd is celebrating 25 years as the exclusive Irish partner for NIBE heat pumps and renewable energy systems. Since 1999, we have been supplying and supporting high-quality, energy-efficient heat pump solutions across Ireland for both homeowners and commercial projects. Why choose Unipipe for NIBE heat pumps in Ireland? 25 years of experience with NIBE heat pumps We have partnered with NIBE for over two decades, supplying reliable heating systems built for long-term performance. Many NIBE heat pumps installed in Ireland over 20–25 years ago are still operating today. Ireland’s largest range of heat pump systems We supply air source heat pumps, ground source heat pumps, and exhaust air heat pumps, suitable for residential and commercial buildings throughout Ireland. Expert support and training Unipipe provides free installation training for professionals, technical support during installation, and ongoing guidance to ensure every heat pump system is set up correctly and runs efficiently. Heat pump servicing and after-sales support We support annual servicing, maintenance, spare parts, and technical assistance to help maximise system efficiency and lifespan. SEAI heat pump grant support Our team assists with SEAI heat pump grant requirements, including technical calculations, documentation, and certification support. Nationwide network of trusted installers We work with experienced installers and service engineers across Ireland and have supplied and supported thousands of NIBE heat pump systems nationwide. For over 25 years, Unipipe IRL Ltd has focused on quality, technical expertise, and long-term support — helping customers choose sustainable heating solutions they can rely on. Unipipe IRL Ltd – trusted NIBE heat pump specialists in Ireland.


Contact info

4.9

Excellent

TrustScore 5 out of 5

295 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(295)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional service

As always am very satisfied with the service. What stands out is the professionalism of both your technician and how my order was managed. While it took a few weeks for a technician to come out to complete the annual service, I did not feel that I needed to follow-up as I knew Unipipe would get the job done.

September 23, 2025
Rated 5 out of 5 stars

5 Star

I recently moved into a house with a Nibe air to heat pump system. I've never had any experience with these and the system hadn't been serviced for a while. Jack was the engineer who called out and I couldn't have met a more friendlier person. Not only did he do a professional job checking over the system but also took the time to guide me through how everything works. If you have a Nibe system, look no further than Unipipe. They are the best.

September 16, 2025
Rated 5 out of 5 stars

service request

Plesant service engineer.rang before arrival.completed service and then discussed with me his findings overall very happy with my experience with this company from initial contact to completion of service.Thank you

September 8, 2025
Rated 5 out of 5 stars

Jason's explanation of how the system…

Jason's explanation of how the system works was brilliant.
Im an electrician and Ive wired up heat pumps over the years, but nobody ever explained it to me as well as he did, and he also kept it simple enough that most people would understand, because in my experience, not many heat pump owners really know how the actually work.

September 1, 2025
Rated 5 out of 5 stars

Heat pump service

Top job, engineer worked away him self
And made new changes to the small water pump that was on all time. Now the heat pump only comes on when it’s needed

He knows his job 👌🏻

July 31, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look