Unique Homestays Reviews 

Just stayed for an truly magical week in Gwendolyn,Cornwall. The weather was changeable but we chose this property knowing that if it rained all week it would be a great excuse to stay in and enjoy this beautiful property. Having read all the information given, I found Unique Homestays to be very clear on what is included in your stay and what you can expect and was not dissapointed. The housekeeper was on hand immediately and resolved a small issue with the TV within an hour and was very accommodating. I would not hesitate to use Unique Homestays again and we are already considering a visit to The Fable which also looks incredible !

Stayed at same property for ~4 times. Always reliable and professional handling of booking, payment, and quick turnaround times when there were questions. The property has stayed fresh and luxurious over the years and at each stay there were pleasant surprises. Overall, at least for our chosen propery and booking agent we can only say positive things.

The properties I’ve stayed in with Unique Homestays have always been outstanding, both in location and in the style. I’ve used them 3 times so far and have always been wowed by the quality.

We stayed at The Limit in Cornwall in August and had the most fantastic week. The Limit is a beach hut that has been updated and it sits right at the back of the sand dunes at Holywell Bay. With a view of the sea in the distance from the decking, we spent many a relaxing afternoon in the hot tub watching the golfers on the course next to us, and watching the kids sliding down the sand dunes on their sand sledges.

The Limit has been modernised and updated with luxury linen and very good quality kitchen equipment and everything you could possibly need is there, even with it being a small space. The only slight oddity is the fact that the bedroom/bathroom is in a separate building next door so you do need to go outside in order to reach it, but this only adds to the uniqueness in my view. The bed and pillows are like sleeping on clouds and believe me I am fussy about the quality of my sleep - I usually take my own pillows everywhere on overnight stays but I genuinely did not use them this time.

UniqueHomestays were very efficient, the booking process was very quick and easy and the amount of useful information provided was outstanding. We were given not only directions and access instructions, but also recommendations from the owner of places to visit and eat and on arrival we found a cream tea laid out for us and treats for the doggie.

I would not hesitate to visit The Limit again and I will definitely be booking more holidays with UniqueHomestays. Their service is very efficient, effective and professional.

Thornemead Castle was a spectacular venue in which to celebrate our Golden Wedding with our extended family. Inside, the spacious and beautiful rooms were delightful, and the grounds were perfect for all the children with endless games equipment. The owner was on hand for any queries, and had prepared so many welcoming treats for us. We all had a wonderful week.

Our stay at Viola exceeded anything we were expecting. Our family, from 9 years to 77years, had the most fantastic time. There were so many things to do while we were there we hardly ventured away from the house. It has the most amazing views, glorious flower beds and our spaniel thought the ducks and birds were fascinating. My grandson loved the boat on the lake. The large swimming pool was enjoyed by both children and adults. The F1 and golf simulators were well appreciated.

The house itself is immaculate and is equipped with everything anyone could wish for. We loved the Conservatory and enjoyed many breakfasts sat outside it on the terrace overlooking the lake. We were incredibly lucky to have a sunny week so the majority of the meals were taken outside but we did have one dinner catered for by a caterer recommended by the company which was amazing.

I must also mention Sharon, the Estate Manager who was so helpful both on our arrival and throughout our stay. If anyone is thinking of staying at Viola I can assure them they will have a fantastic time. It is the best holiday property I've ever rented and I doubt it can be beaten.

We stayed at Lime House Cottage in Ireland, Kerry as a little mini moon retreat after our wedding and all I can say is WOW!! It was fabulous, so beautiful and relaxing. We had our dog with us and she loved going for walks around the ground. It was really easy to get into the local town and beach. Our host was so lovely she made everything so easy for checking in and checking out. The cottage has everything you need from a washing machine, dishwasher, TV, cooker, Wifi, outdoor fire pitt and so much more.. but is so remote and relaxing to read a book or have an amazing bath with outside views. Shower pressure was amazing too the whole experience was incredible and we will definitely rebook. I would highly recommend this cottage it is amazing!!! Thank you for letting us stay we will be back.

Lovely house; well appointed. Good weather makes the property - lovely gardens and pool to enjoy. Cafe across the road is excellent for breakfast, lunch etc. Good location for access to Babbington, Newt, Bruton / Chapel etc

Excellent level of detail provided online on the property and personal, responsive service from the representative.

Wonderful experience. Very responsive and friendly. Chic and upmarket properties.

We have used Unique Homestays many times. Most of the properties have been fantastic, as have the Unique team.

However, on our last trip we encountered a safety issue that caused serious harm to our 5 year old. We are amazed and disappointed by UHS response, and their inability to drive at the truth, or take a stand while the homeowner seems to have eschewed all responsibility.

Our 5 year old boy was burned badly by the hot tap in a bath at Evania - second degree burns to the face that may scar for life. My wife spent much of the holiday at a specialist burns hospital 1hr15 away. The water temperature was well above recommended temperatures at the tap - (it is meant to be 50 degrees at the tap, 60-65 at how water tank). Property owners are responsible for the safety of their property - including putting measures in place to prevent these water temperatures from causing serious injury - ethically and under law.

Via Unique Homestays mediation we were offered another stay at the property when it is available (close to zero cost to owner). We explained we didn't want to return after such an ordeal, but were told the offer wouldn't change and were provided with a 48 hour ultimatum to agree. Offering ultimatums to parents of a child who has suffered serious burns when you run a property proven to be unsafe (in the week we stayed there) should not be supported or accepted by UHS.

Since then the property owner has refused to engage and started a personal injury claim via his insurance. Having called the insurers I realise this is a long drawn out process which will involve taking our boy to medical appointments and lots of third party reviews. What an additional ordeal for us and our 5 year old to go through. The unique team have told us this is what they have recommended to the owner! It is possibly worse than no resolution. We have also been clear that we would rather not pursue a burns claim, providing our disaster week is acknowledged with a full or partial refund.

We have repeatedly asked UHS to take a more active role and challenge the homeowner to provide a resolution - perhaps he could accept that in the week that a boy was badly burned at his property and a holiday was ruined due to a serious safety issue that he doesn't make his usual £10k minus costs, show some humanity and provide a gesture to us. Instead he is offering nothing and UHS's silence supports this.

When challenged on their approach the Unique team have said:

1. 'We have conflicting stories / evidence'. if this is true, given we have incontrovertible video and third party evidence they should be investigating dishonesty and potentially fraud.
2. 'It is a freak accident'. The accident was entirely preventable. This is a wholly incorrect description which seeks to lessen responsibility - which is a serious mischaracterisation when dealing with serious injury to a 5 year old.
3. 'This is between you and the homeowner contractually'. Fair enough but UHS should be taking a robust position if homeowners fall below certain standards when things go badly wrong. They can't not care about resolutions when disaster strikes and expect to retain that custom.
4. 'We have done all we can, our hands are tied'. This is not true - they could demand better resolutions from homeowners who avoid taking responsibility for safety issues.
5. 'It is a successful property, we haven't had problems before'. Wow. Just wow.
6. 'We should leave this to the experts'. As explained insurance is not a fair route to resolve for us and we would rather not take legal action. We just need acknowledgement of our holiday being ruined and a proper apology.

I am surprised (especially given we have probably spent six figures with UHS over the years) that UHS are not at least refunding their portion of the fee and pushing the owner to do the same. Had they done that they would be retaining our business. Instead, given we can’t be confident they support their customers when things go wrong - we cannot book any new trips with them in the future beyond those already paid for.

We booked our wedding venue via Unique Homestays and highly recommend to anyone thinking of doing the same.
The team were great from start to finish and helped us throughout planning, during our stay and beyond. The property itself was incredible and the planning was seamless with help from Charlotte and Reanne :)
Will absolutely use UH again!

Always great experience and one of a kind places to stay.

We stayed with Unique Homestays before and as always they truly do not disappoint. Every single property we visited has been unique in style and details soo beautifully arranged and prepared for guests to the smallest touches such as beautiful flowers in vases or pillow mist left by the beside table just stunning. We truly look forward to exploring more of their properties in the future.

We had a great week at “The Studio”. Lots of space in a converted barn, rooms and areas created with love and good ideas. A wonderful garden place with all you could miss on a nice warm or even coolish day/night like fire place, pizza oven, lounges, huge tables, shadowed areas, music, beautiful plants…
The hosts (living next door) were very friendly and helpful in advising good POI and restaurants but otherwise unobstrusive and invisible. So a must-be for returning to this place!
And as usual: professional booking, support and pre-information by UHS!

It practically left us speechless! The photos of this beautiful jewel "the fable" were already impressive, but the reality was breathtaking.
This century-old house had been renovated and furnished with so much attention to detail that we felt at home from the very first moment.
Not to mention the warm welcome with a prepared lunch table and lots of presents for a first drink

Lovely website, great staff at UHS and properties live up to expectations.

Hannah from the team was extremely helpful in helping us map out all the details of our stay at the wonderful Fjall. Beautiful location & stunning property with everything we could need for a much needed girls celebratory weekend away!

If you're looking for a very professional but friendly organisation to help you arrange a special break, I wouldn't hesitate to recommend Unique Homestays.
Elin was our representative and was in contact with us from the moment of our initial enquiry, helping us arrange a surprise family birthday celebration for my mothers' 80th. Whatever the query, it was answered immediately and accurately.
Our visit to Castle Trinity was one of the most amazing experiences we have ever had and we created so many special memories that we will treasure forever. The quality of the accommodation was beyond our expectations!
Thank you Unique Homestays for a truly excellent experience.

Holanen is the most beautiful property. We had a wonderful time there. The views are incredible and the owners are so charming. So much thought and love has gone into this house. We will return! Thank you Unique Homestays for your exceptional service.